Super 8 Rockford

My family and I arrived to your hotel weary from travel and ready for a good night of sleep. We were greeted by a polite attendant. I overheard her say to the other attendant "Theres no one in that room, just override it." That made me a little concerned that my room may have already been used by someone else, but I was so tired I just tried to ignore it. I attempted to fill my ice bucket and a large black, slimy object fell out of the machine mixed with the ice. I made the front desk aware. I then returned to my room. I pulled back the blanket and noticed a hair (not matching mine). Then I found dirt, leaves and what looked like a small, dead bug. I again returned to the front desk to inform them. The attendant seemed to find my concern annoying. She replied, "The lady who owns this place is loosing her hair, that's probably what it is. I can give you new sheets." I informed her the hair wasn't my greatest concern. I was more concerned about the dirt, leaves and what looked like a dead bug. I invited her to come back to my room and look at it for herself. Again, she seemed bothered by my suggestion, but agreed to come. Upon seeing my sheets she said "Oh, its just dirt. Sometimes they put the sheets on the floor." She never seemed to be concerned that my bed wasn't clean. She never apologized for the uncleanliness or inconvenience. She didnt seem bothered and acted as if I shouldn't be either. My husband found white, crusty substance on the bed skirt. Finally, upon removing the flat and fitted sheets, I found several small, black, curly hairs. I understand that Super 8 charges less than other hotels. I do not expect some of the frills that I would find at other, more expensive establishments. But I do expect a clean bed and room. I do expect a courteous and helpful staff. Unfortunately, that was not what I found at Super 8 Rockford. I tried to speak with customer service, but they refused to make it right or even apologize.

We just drove 16 hours to get to a funeral. Upon arriving my fiance and I BOTH told the lady at the front desk that we had a dog. We pay and as we are bring in our stuff the lady begins going off about how dogs are extra and how we never told her, basically calling us liars. She then proceeds to touch the dog and pet her stomach ect, after we specifically told her that the dog wasn't used to people touching her (shelter dog). After a long day we got to our room, we wanted to watch tv, there's no remote in the room. No big deal. Then we started to notice the mess. There were liquid stains in the draws, the air dryer didn't work. The maid was vacuuming at 11pm, and the maids during the day were blasting music and being loud. The backdoor to the building requires a key, yet it's always unlocked. Not once did I have a good experience. If it werent for already grieving we would have left immediately but didn't have the energy. Rude customer service, unprofessional staff, dirty, loud and security issues equals a no go for me.

Small, older hotel, doors to the outside. Only hotel on our route home at which we saw coronavirus precventative practices. Person at counter wore mask and gloves, and table had been placed in front to enforce safe social-distancing practice. Upon request, to minimize our contact with coronavirus, we were readily given a room that had not been occupied for previous 3 nights.With antiseptic wipes we cleaned surfaces too . THANK YOU!

Mouse poop in the bed. Dried pee and poop on the toilet. The beds were made, but the room was not cleaned before our stay. Refund after 15 minutes of being there? Nope. Don't stay here, people, just cruise right on by.

Great breakfast Great clean room Great staff Great location Friendly staff Great bathrooms Great laundry Quick Quite place Helping staff People are friendly and warm Great orange juice for breakfast Overall great