Candlewood Suites Rogers/bentonville

We are a group of 11 team members in town for work. Had no problems the first two weeks on site. We are here from 10/12 -12/18. It has been 10 days since most of our rooms have been cleaned. We are promised the rooms would be cleaned but it has not happened yet, I have stayed here many times but there are always washers and dryers not working. I had to complain in order to get the washer and dryers cleaned after they were filthy for days. Again promises are made but nothing improves. Computers are old enough and well used that they are difficult to manage the cursor with the mouse. It is not the mouse as I connected my new mouse and it still was difficult to use. Staff is friendly. Rooms are nice but they don't pay attention to details on the amenities. The outside grills haven't been maintained or cleaned. The door leading to the grills does not allow you to re enter, so you have to walk half way around the building.

We needed a night to stay/sleep before our fishing adventure. Booked three rooms. Grounds clean, Front desk with quick easy check in. Rooms clean, beds slept well, were quite, price was right. Easy to find.

Arrived to a very welcoming staff. They granted our request for a downstairs room close to the front door. Really enjoyed the coffee machine in the lobby. Location is great for both tourism and business. They reserved the private use of the pool for an hour because of Covid and it worked out great. Many restaurants nearby. Will definitely stay here again.

Reserved room for three days last weekend. Left on the second day to go to the lake and came back tired and ready to relax to find out that we had been tossed out of our room like a couple of bums because they smelled smoke.i do not smoke but my wife does but only outside. Manager made her cry when he falsely accused her of it. And to make matters worse the charged my card $250. I had to go out with my wife so she could smoke because they had the courtyard area an exit only no re entry so you had to walk through workers drinking beer on curb. Warning NOT SAFE ! Avoid.

I’ve lived here from southern Cali since the 70’s, been thru an earthquake... but never experienced a tornado until last month. Scarier than the earthquake... an F2 ripped thru much of our county.... so many of us were without electricity and every hotel was full. I appreciate the staff for giving us the accommodations and putting us first above the 3rd party accommodations such as hotels.com who over book. Our room and bathroom was nice and our bed was really comfortable. The staff was wonderful accommodating those of us with no power first..... but the company who ownes these hotels gouges people when everyone needs a room during a crisis.... our room rate went up big time when everyone was out of electricity and needed a room.