Based on 145 review
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This charming hotel is in Termini Railway Station. A total of 20 20 are available for guests' convenience at Hotel Milazzo. null can make good use of the wireless internet connection available at the public areas of the null.
Check-out ends at: 11:00
Reception servicesLuggage storage
Reviewed 27 september, 2019
BAD – WORSE - THE WORST Want to ruin your vacation? Then choose this horrible hotel. Emotions guaranteed. First low mark will be for: - Staff --- rude, unpolite!! we arrived around 21, the check in is till 23. Staff called and ask to run because they have to close as they want to go home. Imagine that?? First time in the city. Check-in is announced to be till 23. We set the time we planned to come as 21-22. Tadadadam, things get just worst.. They ask for payment as we come. In the arrival day they took from card (we arrived around 21, they took money from card ar 13.30 --- I do have confirmations, extras from card) and they still ask for money the moment we arrive. I give my card and they took for another nights (3 instead of 2) and in 30 min they realised they were wrong (stupid is better decsription of their behaviour) and ask for card to return the extra payment! Wow, they do had brains for understanding this, progress - I thought. Next low mark will be for Room service and Room temperature --- there were no soap/ shampoo/ toilet paper. We ask for these, they said it is too late and will give them tomorrow. Tomorrow morning - noone was there (8-10AM) and we went to excursions. At 16 we come back and ask for ours: they give us toilet paper and just 1 smaaaal bottle with soap (for 2 persons!) It was soooo cold there. May but in the room it were 16-18 degrees. Nights were very unfriendly. And guess what --- no warm blanket/ cover. And last surprize: planning our trip we stoped at this HORRIBLE hotel just because this: On May 2, we asked for extra facility (we were ok with paying extra) to check out at 16 instead of 11. They wrote a confirmation letter (which was presented to that stupid staff). And of course this was not available on 18 May, when needed. Only advantage of this HORRIBLE place to stay was the location. The hotel is 2 min from station.
Better than expected.
Reviewed 11 september, 2019
So after reading alot of old reviews I was very hesitant about our upcoming trip to hotel Milazzo. However upon arrival I was pleasantly surprised. There is a shared entrance, stair case and lift as it's owned by multiple hotels... Do not take that as your first impression, it does look a bit dingy however the room was lovely. Very small, as was the ensuite, however when doing a city break you're not spending much time in the room other than sleeping anyway. You could tell the room had been redone since some of the older pictures on here. There is slight noise from outside restaurants but that died down around 10:30/11pm which was fine for us. Breakfast is served in a bar over the road (Cafe Fondi), one pastry and either a coffee, tea, bottled water ect. You get the voucher from reception each morning. WiFi included too. The only thing I would say to improve the rooms at all would be a mini fridge, as Rome gets very warm and warm water when you get back to the room isnt the best thing. However it is only a minor issue, for what you pay it was fine. There is also a left luggage room at reception which we used. I've seen many complaints about no one being at reception, we never had any issues until it came to check out, there was a small note at the door saying "be right back" we called the number and within 5 minutes she was there. Luckily we were not in a rush as this may cause issues for others. All in a lovely city break in a nice cheap hotel near the main train station.
DO NOT BOOK IN THIS HOTEL!!!
Reviewed 18 august, 2017
Reception room was CLOSED for few hours in the morning, therefore we were not able to get the breakfast voucher = no breakfast for one day, regardless we had been charged for that. No refund, no apologies just total ignorance! No one picked up the calls when I called the provided "emergency" number ! One of the receptionist speaks ZERO English. No WiFi, bathroom very very small. Only positive thing is the location!
Not worth your money
Reviewed 11 june, 2017
It is close to the main station in Rome and that is were the positive things about this hotel stops. There are a few restaurants that are very loud which means that you can´t sleep in the evening. The hotel, staircase, room is looking like nobody cared about the building the last 40 years. Big patches of wallpaper has fallen off and you can see mold in the cracks of the wallpaper. The bathroom has big patches of mold and the whole room stinks like mold. That means that you need to keep the window open and will be bothered by the loud restaurants. Someone came past my first day and I told them about the mold. His answer was that he will get the boss but no boss ever came. The check-in personal was very nice but that doesn´t help too much when the hotel itself is short from falling apart. DO NOT BOOK.
Holiday 1 night stop
Reviewed 18 may, 2017
Very good location, no WiFi in room on 4th floor only in the reception 3floors below. Good size room but toilet and shower room small. No tea/ coffee facilities. 1 night ok but not for longer. Receptionist was lovely and friendly. Needs a bit of an update.