cancel reservation for 08/21/2021
Reviewed 21 August, 2021
I made reservation for 1 night for my daughter and grandson. My grandson was playing in a football game in Round Rock. On the day of arrival, I received a call at 2 PM that they had to cancel the reservation because they overbook. My Daughter was driving from Dallas to Round Rock and due to arrive there around 3:00 pm. The cancellation of the reservation hours before they were to check-in was unbelievable and inexcusable. I even called a day before and nothing was said about the cancellation. There was no offer to help find another hotel, I finally asked and was given names of other hotels but still no offer to help, no compassion, and no offer of compensation. If this is the way you treat people, anyone I know coming near Austin, I will let them know to stay away from your hotel because the confirmation they received do not mean that they have a room. I got lucky, I am in Georgia I has planned on flying down for the game, but something came up and I cancel my room on the day before check-in and that when I confirm that the other room was still available. Sooo disappointed.
My Confirmation number was 40314929
Reviewed 23 July, 2021
The stay was good overall but the housekeeper was super rude and was arguing with a guy who may have given the black eye. I've been trying to contact the "GM" for about a week now about the bugs in my room and shes never around to address the issue. Front desk employees are great they handled the issue to the best of their ability. How can you run a hotel when your never there to see what goes on with the people staying at your hotel.
Reviewed 23 May, 2021
Made reservations for this hotels for the weekend up on arrival women at front desk tell me and my husband they had to cancel everyone reservation because the guesses that was already there wasn’t checking out how do that work if they are there and other people booked the room they need to check out and recheck in again if a room is available so forget about the other guess that have reservations people don’t have anywhere else to go all hotels was booked near the location bad customers service and Hotel will never go again 👎🏾👎🏾👎🏾👎🏾👎🏾👎🏾
Absolute worst hotel I have ever stayed at!!
Reviewed 11 February, 2021
I had to have someone come up and clean our room (after the manager Danielle told me no, until I showed her a picture of my feet) because the floor was literally disgusting. After that, all was good, until I went down and asked for some clean towels, as we were supposed to stay for 7 nights. She proceeded to tell me it would cost $10 for the "linen package". I then walked back to my room. Not long after she comes up and tells me I did in fact already pay for it. (Which I DID NOT PAY FOR) I asked for them to show me the receipt and that I did not ask for it, and I wanted to be refunded my money because I would rather just pay the $5 for the laundry service and wash them with my clothes. She then made rude comments about a "no refund policy" which then we were arguing back and forth. She then claimed the hotel owner was on the phone, when it was actually the manager Danielle, and I called her out for that, so she called the police on me to have us escorted. We stayed 3 nights out of the 7 and they will NOT refund me. We are currently talking with the corporate office, as multiple people have posted the same thing, (they made a complaint and then the police were called for them to be escorted). If that does not work we WILL be taking legal action, as we did nothing wrong to be kicked out besides make a complained for obvious reasons. Im telling ya, pay more and go someone worth while. They also will charge you $10 for the room keys if you were to forget them in your room or lose them. They do not stock the kitchen with any utensils, as they charge $15-30 depending on what you need. Just a heads up! Oh and they say they have wifi that's free/limited and its not. Ours said we couldn't be verified and would need to pay.
Only gets 2 stars because as least it was clean.
Reviewed 9 November, 2019
Woodbridge advertises kitchenettes, which is true, but what use is it without a single pot, implement, not even a water glass or coffee maker? Worse equipped than the cheapest motel but advertising so much more.