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Has ALOT to do to be anywhere near 4 star standards.
Opinión escrita el 19 de Septiembre de 2021
I am writing this review as sadly despite me raising these concerns on the day, numerous follow up phone calls/emails, the "Manager" still hasn't been in touch.
1. The hotel really needs to decide whether it is a wedding venue or a luxury spa/hotel as in my view it cant be both. We were not advised at the time of booking or at check in that there was a large wedding. We were met with a scowl from bridezilla when we dared to get a drink from the lounge bar area at 'her' wedding venue. The shambles continued with music until midnight, and a physical fight amongst wedding guests outside our windows at 1am. Guests smoking in the bedroom corridors, and running was also unchallenged by staff.
2. The rooms were in a poor state. The bathroom door hanging of its hinges, unable to be shut. Stains on the carpets, curtains, limescale all-round the shower door. Just a bit gross and not '4 star luxury standards' . Sensed we got the 'box room' due to the wedding guests taking up the majority of the rooms. For the price we paid these rooms should have been outstanding.
3. The staff were miserable. Not once were we asked about our stay or given any information remotely useful. For example, no information on dinner/breakfast menus, how to order room service, where the spa actually was in the hotel grounds, where could we actually get some food and water! (the QR code was followed but didn't provide this information). They didn't want to listen or help with my concerns.
4. The spa is woeful. Cold sauna, only allowed 1 hr access in the pool. One of treatments couldn't go ahead (staff illness - fair enough) however the massage I received could have been done better by my 5-year old child. The therapist showed no interest, asked no questions, made no 'polite chit-chat', and it was a full body massage that only massaged half of my body. (And with one hand at that as I suspect she was checking her phone mid way through). Wedding guests screaming and shouting outside made any attempt at relaxation impossible.
So my advice for any potential guests is go elsewhere. I paid nearly £300 for a 'spa day including treatment' and overnight stay at the hotel as we hadn't been away for nearly 2 years. This was supposed to be a luxury treat. It was far from that.
Opinión escrita el 15 de Septiembre de 2021
We got a 2 night deal which included discounted room upgrade with breakfast and cream tea on arrival. The room upgrade was one of fabulous Master Suites which is excellent. 4 poster bed and seperate sofa area. Room included coffee machine, kettle, bottle of water, biscuits, tea & coffee etc. Staff overall were very friendly, helpful and hard working. Cream tea on arrival was really nice, cheese scones and dessert scones with cream & jam. Breakfast was very good. Sausages could do with being slightly better quality. Hotel is in very nice grounds. Only slight complaint was the bed was a bit too hard, but overall a very enjoyable stay.
Not relaxing. Not 4 star. Bad value for money.
Opinión escrita el 8 de Septiembre de 2021
Just got to our room. Bathroom very tatty to say the least. Definitely not 4 star quality. Cracked wood panelling. Broken tv screen. Dirty grout in tiles. No extractor fan. Loo doesn’t flush properly.
Bed very uncomfortable. View of car park. Been in a premier inn for far less which had better quality. £194 for one night. Might update after our first night on dinner. Update: breakfast was ok. Was moved to a new room but wasn’t shown how to find it. Part of hotel closed due to weddings being there on both days which we we not forewarned about. Very noisy until midnight. Update: it’s been two weeks and we still haven’t received our deposit of £194 which we had to pay at check
Room let it down
Opinión escrita el 7 de Septiembre de 2021
Unfortunately the room let the overall rating down. The hotel itself is set in lovely grounds. All staff we encountered were kind and friendly and the food (dinner) we had was amazing and well priced. Sadly the room we had was outdated and not fully clean on arrival. The furniture needed replacing but the big bed was comfy. We also had a problem with our radiators being on constantly (despite the 26 degree weather) and we reported it 3 times and was supposedly fixed but sadly wasn’t. The amenities however were great. We were able to book a swim both days and used the pool, sauna and steam room which were nice. There are hairdryers and straighteners guests could use too which was a nice tough. Overall a good stay but could have been better.
Wedding disaster by a disgusted wedding day guest!!
Opinión escrita el 3 de Septiembre de 2021
The outdoor wedding ceremony was great, but it was all downhill from there. The photographer wasn't assertive enough so guests were left not knowing what to do so it took ages! Canopies, or lack of them meant guests were starving! There was a total lack of organisation - food was buffet by table. We were never told (everyone else was) when to get our buffet so there were only leftovers when we managed to find it.
The hotel had to do some more food but only had one type - we ended up with cold sandwiches and warmed up small portions of fish and chips, quickly eaten in the buffet room standing up! The music was too loud (and we're not oldies) and the bar that looked open, wasn't!
Nobody knew about the Wedding book, photo booth, tea and coffee and sweets! Bet there were lots left! Total lack of communication-God help us if there was a fire! Beware if you have a Wedding here!!