TripAdvisor Rating
Based on 583 reviews
See all**Property Location**.When you stay at Best Western Pine Springs Inn in Ruidoso Downs, you'll be in the entertainment district, just steps from Ruidoso Downs Racetrack and a 1-minute drive from Hubbard Museum of the American West. This hotel is 16.4 mi (26.5 km) from Ski Apache and 2.9...
More about the hotel
Excesive price
Upon arrival the clerk was not able to find out reservation. Then stated that the last name was backwards which was clearly not on our side of the reservation email we got then they claimed we only reserved for 4 adults and 2 children when our email reservation clearly stated that the reservation was for 4 adults and 3 children. Then we asked if we could add an extra adult for an extra price and we were denied the request. So we had to book another whole 2 queen bedroom just for 1 extra adult. After leaving I realized somebody had scratched my trucks front bumper. Overall bad experience
Excellent Green Oasis
Property is surrounded by nice green trees away from the road. Room was very large, and very clean. Lots of TV channels. Comfortable bed. Nice thick towels. Bathroom has a heated ceiling light. A safe choice.
My wife couldn't edit her review, so this is her again.
I just had to add this to my previous review; I was just helped over the phone by Shannah and if more people were like her, life would be so much easier and less stressful. She went above and beyond to make our trip more satisfying. She didn't have to, she could have just continued with my regular reservation but she made some calls, and well, needless to say, we are now even more excited about our trip! Thank you Shannah!-------My friends stayed at this hotel a month ago, so when we went to visit them there, we were envious of their hotel compared to ours. The area looked so cozy and the room was large and clean so two weeks ago, we stayed at this same hotel and just loved it. The manager that night had her hands full but we were quite impressed with how she handled the stress. We are making our way there again this weekend and can't wait to get there. Believe it or not, we have no other reason for going all the way to Ruidoso, other than enjoying our room. We might go out for awhile but the main purpose is to enjoy this hotel.
Camping with a nice room
The second floor parking lot view is beautiful. I can’t say enough about the cleanliness of the room, bathroom and linens. Nice view of the racetrack from the road leading to the hotel which matters when the track is closed for pandemic. Great quiet place off the highway. We would definitely stay here again.
Nice and Cozy
Beautiful place. Staff are all so nice and they make you feel like family everytime I stay there. I am beyond blessed to make this Hotel may place to stay when I need a little alone time. Very clean and court yard is beautiful and relaxing