failure to communicate
Reviewed 3 August, 2021
We booked a 2 queen bed room for 29 July -31 July 2021 to celebrate our 44th wedding anniversary with family. The hotel staff were friendly and knowledgeable. On Friday morning we decided to extend an extra day and they had a room available so we booked it. What the staff failed to tell us was that the MDA association was holding an event Friday and Saturday evening that precluded us from using the hotel lobby/lounge area and patio area. We had intended to get a pizza from the hotel bar and eat it on the patio or lobby area. Both areas were blocked with signs that said "private party No entry". Had they informed us that those areas would not be available to hotel guests we would not have stayed an additional night. We didn't make dinner reservations at any of the local restaurants due to our pizza plans however when those fell through we ended up at a fast food place because all the restaurants were booked solid by 5:00 pm. for the evening.
Not the wedding anniversary experience we were hoping for..
Trip to remember!
Reviewed 29 July, 2021
This one is for the books! As we arrived, what a beautiful setting, easy access in and out! We were greeted by Ruth Hernandez the manager, with a smile and a servants heart. So personable, professional and willing to answer all our questions about Ruidoso!!!! Made herself assessable throughout our stay. With her stellar service along with a clean hotel!! Our Room was facing the Golf Course, very spacious, the Beds were Amazin and the BEST PILLOWS .. We didn’t want to get out of bed, so COMFORTABLE. The Hotel is beautiful with a Hot Breakfast . The Golf Course few steps away, just BEAUTIFUL. We hope Ms Hernandez will be there for years SHES MAKES YOUR STAY MEMORABLE!!!
RJ and Karla
Definitely not elegante
Reviewed 28 July, 2021
While on a road trip through New Mexico, this was the "nicest" place we could find in Ruidoso that wasn't fully booked. We knew going into it that this would be the most questionable place we stayed in on our whole trip, and we weren't disappointed. We had two rooms. Both were extremely hot and humid when we checked in at 9:00pm. They could at least leave the air conditioning on for the next guests to arrive comfortably. Then, while one room was fairly clean, the other room had mold spots all over the bathtub. It was really gross. If it hadn't been so late for our young kids, we would have asked for another room. They shouldn't have any rooms like that, though. It shouldn't be that hard to clean your rooms sufficiently for your guests. We wouldn't stay here again.
Reviewed 27 July, 2021
AMAZING! Upon arrival we were greeted by Mellanie and Maria's smiles, pleasant attitudes and willingness to accommodate our request. The other staff didn't disappoint either. Great Team work 😃The property was clean and looked better than ever. Our King Suite was perfect for our stay. We've stayed at this location many times (before Covid) and we're excited to get back! Ruthie, you are the BEST❤ Thank you ALL for everything and making our Ruidoso trip so enjoyable. See you soon!
Reviewed 17 July, 2021
Elegante is a Spanish word that translates to the word we know as Elegant. The definition of elegant is : pleasingly graceful and stylish in appearance or manner.
Knowing this, you can definitely expect to experience just this, I was able to see this hotel under max capacity including a youth group of over 50 students. The staff was absolutely over the top at all hours of the day, I can personally attest to that.
As the youth Pastor, I was in charge of a fleet of rooms, leaders and the students. I didn't get to sleep much and had to be up and down most of the night as well as throughout the day. The staff was more than accommadable with every request we made. They were never rude, no matter how much they had to take care of with a lot of the kids needing different things throughout the entire day.
Can you imagine putting up with that many teenagers?
I was able to rest in knowing that the staff was going to help me if I needed anything - without question or hassle. I got the same awesome service with the amazing chef and his awesome staff for breakfast, the maids while she was busy doing her job, was happy to get the extra towels and toiletries to each room. The amazing front desk staff always welcomed us with a smile and as we left... inviting us back.
I had the opportunity to see nearly every different floorplan in person and experience the adjoining room capabilities and I highly recommend any of the King suites if you want to truly experience the amazingness (it's worth every penny!). The couch is amazingly comfortable and don't even get me started on the bed. I don't think I saw a room without a deep jetted-wide tub in the bathroom. The king suite had a full-sized refrigerator, dishes, silverware, and a dishwasher, and even a stove, although some had different options. The living space is spacious The balcony is private and amazing (the golf course view is nice). The pool and hot tub area are indoors and accessible from inside the hotel or from the patio area. Now the patio is amazing with fire pits, corn-hole boards available on the lawn, and a commanding view of beautiful golf greens. This much green is a beautiful sight day or night and they keep everything looking spectacular!
The cleanliness of this place is over the top and I can say, without a doubt, this was one of the nicest experiences I have ever had with a hotel or lodge of any kind. We WILL be back and soon.
I can't brag about this place enough truly. The word elegante doesn't truly describe this amazing Lodge, it requires something more appropriate like: 'Exelante'