Opinión escrita el 25 de Novembre de 2019
2nd time staying here which looks under new management. Room service missed leaving us with wet towels and beds not made. This isnt acceptable considering how many guest houses there are in Rust. Nobody about on check out and telephones not answered to ask about late checkout. Will not return.
very good unforgettable stay
Opinión escrita el 3 de Marzo de 2019
very nice place quite location it is very near from center , nice management they will be there whenever you need them fast acting persons
for the price wise it worth it
nice stay will do it again and again .
Opinión escrita el 23 de Octubre de 2018
A terrible experience!
We received a half-floor apartment. On the other side of the wall was a restaurant / cafe and the apartment windows were blocked with wooden boards without any possibility of opening them. It feels like a basement apartment.
We hoped we could change to another apartment and called the reception but no one answered. We sent an e-mail to the address on the business card but also received no response. After about half an hour there was a knock at the door. We thought it was the guy from the reception who had seen the e mail we sent but instead an angry man came in and just shouted at us in German and slammed the door. We were shocked. Our children were frightened start crying and were afraid to sleep there. It was a terrible night. When we complained in the morning at the reception desk it turned out that the man who came and shouted was the owner of the hotel !!! And this is not the end - after we checked out and left the hotel we were received and email from booking to make sure we did not stayed at the hotel at all. It turns out that the hotel owner informed Booking that we had not arrived at the hotel so we could not write a review. What a clever method to avoid bad reviews. Only after we sent Booking the receipt and wrote to them several times they changed the status of the reservation so we can write this review and warn others.
A really bad experience. In the internet site they show pictures of a open windows and a lot of light but in reality the 3 windows are blocked with ugly wooden panels . And the owner's attitude is shocking. Instead of apologizing, he screamed at us (we did not understand what he was saying, we did not speak German). Never had such a bad experience on a vacation.
Opinión escrita el 7 de Junio de 2018
We stayed in one of the apartments, an utilitarian affair with two bedrooms plus a hallway doubling as kitchen and dining room. There was no sofa or anything to gather as a family.
The kitchen features a single burner stove, no microwave, no oven, no dishwasher. We attempted to make pasta on the single burner and it had trouble bringing water to a full boil.
I am not talking about three course meals just making a simple dinner after a long day at the park
There was a lot of noise - some sort of music playing until late in the night
Getting to the park was quite a walk.
Would not stay again
Opinión escrita el 1 de Junio de 2018
We stayed for 3 nights in an apartment of Pension Vanii. The property wasn't hugely easy for our GPS to find, being on a small quiet side road. That was our issue, not that of the property, who had sent us a clear map. We parked directly outside the property, and popped next door to reception. We were greeted in a friendly and helpful fashion by Mr Heinrich Ditmar whose English was faultless. He took us to our apartment on the top floor of the apartment building. There was no lift ( but you wouldn’t expect one!)
There was an unoverlooked balcony/ terrace, two good size bedrooms, a kitchen with eating table and chairs as well as a toilet and shower room. The bedrooms each had a TV, although we found no English speaking channels, which didn’t matter to us in the slightest. The beds were comfortable. Bed linen was supplied, as were towels.
The kitchen had a decent fridge, with some drinks in it allowing it to be used as a minibar. Also a two-ring hob and microwave. The sink had washing up liquid, sponge, teatowel etc.
All rooms had the usual German door/windows that could be closed, opened fully or opened with the top moving into the room but the bottom retained to allow ventilation.
There was no maid service, but we didn’t expect such aservice, and the rooms were very easy to keep clean.
Location: it was very close to the Europa Park hotel exit, maybe 4-5 mins walk. There was a route to the main entrance of the Park, but we didn’t use this. It would have been maybe 15 mins walk from the Pension. Close by was Edeka supermarket on a fairly main road, and walking along this road for about 10 mins took you to town centre where there were lots of restaurants. We walked this once and drove it twice as we were tired after a day in the park. On one evening we found every restaurant full until a Greek restaurant took pity on us and put us onto a reserved table. I’d advise reserving beforehand if possible, or eating a bit later after the main flush of people had gone..
Back to the Apartment: there was a second apartment on the top floor with a balcony, and it could have been noisy. However the “rules” asked people to come in at 10 pm to stop keeping other guests awake, and they did just that. We needed the door/windows open due to the heat.
Breakfast was served in the pleasant basement breakfast room. A typical German buffet, with coffee, tea, chocolate, juices, meat, cheeses eggs etc. The usual excellent bread rolls. Helpful young lady serving drinks etc.
Staying at the Pension did involve paying the local Tourist Tax, and this gave us an exit token from the Europa Park’s car park for one day, which was useful and saved us money