Room canceled so they can increase rate
Reviewed 17 October, 2019
I had booked by room exactly one week ago @ $99/night for next October (2020) for a music festival in Sacramento. Today, I received a call stating that they had to cancel my reservation because "they don't book that far in advance" and that I needed to cancel from my side through Hotels.com (since that's where I booked it) so I wouldn't get a cancellation fee. I knew this was fishy so I looked up the same dates I was going to stay there aaand... $1000/night for the exact same cottage I booked that was canceled! Normally, if my room gets canceled through Hotels.com, I receive a notice through Hotels.com. They want me to cancel, so it doesn't show up through Hotels.com that they canceled and then relisted the same cottage.
I then called them back and the woman I spoke to said that the owner canceled the room and she gave me the owner's (Reed) phone number. I left a message and he called back stating that once again, they "don't book that far in advance", even though you can still book the weekend prior to and after the event at that $99/night price. I asked if he thought that was ethical to cancel a reservation and raise the rate. He replied by saying, "ethical to raise the price during a prime time?". Crook and coward.
0 Customer Service - Money Hungry
Reviewed 16 October, 2019
After reading a few other reviews & after my experience I've learned that this must be their 'go-to' tactic. Canceling your room to sell it for more money.
1 day before our check-in date in October she calls us to inform us that she JUST received this reservation (even though we booked it back in April) and it's overbooked now so she can't accommodate us.
THEN her story changed - she apparently had our reservation but it was canceled with no explanation?? Now she wants to sell us a room at the inflated price of $1900.00 for 4 nights, which is $2500.00 Canadian (there was a festival in town hence the jacked-up price). Our original quoted price was only $475.00 USD. She wouldn't honor the price even though we had multiple confirmation emails, she wouldn't even lower the price; we asked if she could consider $1500.00. Nope, just money hungry.
0 Customer service skills, she kept snapping at us "well this isn't my fault!!". Would not recommend even trying to reason with this woman; I wish I would have done a little more research into the place because it was too good to be true.
We were traveling from Canada for said festival and THOUGHT we did great by booking in advance but were now left with nowhere to go away from our home country. We ended up staying at a Comfort Inn in Galt, CA - Great hotel by the way with superb front desk staff :)
Charming and Restful
Reviewed 25 September, 2019
My son and I stayed 2 nights. The cottage was very clean, charming and had everything we needed. They are conveniently located near to food and highways so easy to connect with whatever you are doing. There is a cute area where you can play pool and BBQ. We highly recommend this stay and look forward to staying again.
A nice alternative, but not a cottage!
Reviewed 22 August, 2019
I wanted something between a cheap motel and a really expensive hotel and found Arden Acres. Price was mid-range and good for what you got. Description in ads is a bit misleading, because they are not cottages but mobile homes converted for this purpose. Mine was nice and has everything for a longer stay (I was only there 2 nights): kitchen, living space, etc. TV was a bit confusing to access (mixed messages onscreen about cable or direct TV), but there were TVs in living area and bedroom. Adequate dishes for a stay, but they expect guests to dump their own trash and garbage, which may not be close to your "cottage." Nice outdoor recreation area with games and BBQ. Gated facility, but not in a great area and gate can be easily bypassed. Locks on units could easily be compromised, so I didn't feel entirely safe. BIG QUIBBLE: NO HAIR DRYER! And no mention in advertising to bring your own! Stingy with towels and amenities (shampoo, etc.), although I presume one could ask for more if needed. Better to bring what you need. Parts of unit were not updated or maintained and showed how old the mobile home is, cleaning could have been better in some spots. The only staff I saw was the person who brought me a key to lock the unit. Almost felt like staff was avoiding contact. Some pets allowed with additional fee. Some parts of ratings were a "2", some a "4", but all-in-all, I would go back.
Rats among other vermin
Reviewed 16 August, 2019
once i arrived i went to throw some items from my car into the dumpster their were maybe 20 plus rats in their i tried calling the manager because it was after 5 and no one was their no answer so i decided to go into my cottage that was really more like a gloryfied slitely run down trailer and nothing works the ac is out its incredable hot the fridge is off and the tvs are static so i pack up my stuff and leave when calling in the morning to request a refund due to the lack of a suitable room i am get yelled at and hung up on by the "manager" they refused to refund me even though i spent maybe 20 minutes in the unit witch was spent mostly trying to call them