Holiday Inn St. Louis - Downtown Conv Ctr

Starting at

$ 97

TripAdvisor Review

Based on 555 review

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This lovely hotel can be found in Downtown. null may take advantage of the Wi- Fi connection throughout. Holiday Inn St. Louis Downtown Conv Ctr offers 24-hour reception for guests' convenience. All -1 at this disability-friendly null are wheelchair-accessible. Additionally, a car park is available ...

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Property Info

This lovely hotel can be found in Downtown. null may take advantage of the Wi- Fi connection throughout. Holiday Inn St. Louis Downtown Conv Ctr offers 24-hour reception for guests' convenience. All -1 at this disability-friendly null are wheelchair-accessible. Additionally, a car park is available on the premises for guests' extra convenience. This null is committed to upholding environmentally friendly practices. The null offers business facilities. The hotel may charge a fee for some services.

Check-in starts at: 15:00

Check-out ends at: 11:00

Property Amenities

Business Facilities / Facilities
Business Center
Bar / LoungeNon-smoking roomsSpecial diet menus (on request)Protective screen or physical barriers in appropriate areasHealth/Fitness Center On-SiteChildren's Program

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    276

  • Very Good

    151

  • Good

    74

  • Reasonable

    23

  • Bad

    31

Travelers profile
  • Business

    212

  • Couples

    85

  • Solo travel

    19

  • Family

    154

  • Friends getaway

    54

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

Great Customer Service

Reviewed 19 october, 2021

This review is of the superior customer service I've received from hotel management over the last few days. Details redacted, I found myself in a bit of a situation pertaining my bookings to St.Louis for early January. After gathering details of my request, a resolution was agreed upon that completely helped with my situation. I hold elite status at two of the larger hotel chains, but not IHG/Holiday in. I will put this service on par with those interactions. I know tons of people in all types odlf industry have encountered hurdles outside of their control this past year. So, I just wanted to share my recent great experience to reflect the superior service given. Thank you again, CK! JC

JCKC99

Rude Bar Manager

Reviewed 26 august, 2021

The hotel itself was okay but the AC was loud and the toilet ran periodically. My complaint was with the Sports Bar and Grill located in the hotel. They did not anticipate an influx of patrons because of the Hot Rod Power Tour even though we were booked for over a month. Our server was flustered and obviously overworked. We waited over an hour for a small pizza and a salad. Our friends had a question about their bill and the bar manager was extremely rude. The server said “that’s what they told me to charge“ Apparently they charge extra if you have a drink on the rocks. The bar manager said “I would’ve charged you more“. So they obviously just make up the charge as they go along. Service is everything for us. Rudeness is unacceptable.

geeeeneeee2018

Don't waste your money here

Reviewed 16 august, 2021

Absolutely gross, unsafe and rude staff! Room was dirty. Staff was rude. FELT REALLY UNSAFE! My car was broken into and was supposed to be secured with valet. I was not even that upset about that The countless others I witnessed cleaning out the glass, trash and BLOOD was tough. Yes, blood from people who broke into the cars. Great souvenir right?!? So of the valet offered plastic and a shop vac for guests to use themselves. I saw multiple kids upset and families returning home without windows. I understand that things happen but the hotel had way more issues than valet brake ins. After multiple reviews I posted I have noticed a member of Holiday Inn staff replying and downplaying my experience. Even going so far as to use my review as an opportunity to promote their "new" policies....ok sure. (Please feel free to look up my number and call me direct instead of arguing on social media if you are the staff member trolling my posts) But if that's not enough, the rooms are nothing like pictures and stains on chairs and bedding. Food behind headboard and ac loud and no cold air!!! PLEASE DO NOT WASTE YOUR TIME OR MONEY HERE. There are many other well kept hotels in the area, go there!

781abbys

Do not stay here!!!

Reviewed 9 august, 2021

Property not in great repair but survivable. The real issue is that there is massive crime in the area. The first night we were there 21 cars in the adjacent lot, and 9 in the other had windows busted out and anyone with any valuables were either stolen or spread across the the lot. The manager was overwhelmed and basically just said” not my lot, sucks to be you”. He did have one stellar employee that helped everyone vacuum out there car. The kicker was we were then told by the police was “yeah this is the third night in a row”. Wut? Really? And no one thought to mention this? Then for salt in the wound I swapped out my rental car At the STL airport ( thank God i opted for additional insurance and so sorry to those who had their personal vehicle and a long drive) and the Manager at the return center says “ let me guess… downtown Holiday inn? Park it over by the Cherokee from the same place. Egad!!! I realize that it is not good press but at least the reception could have said something to the effect “ please make sure you have all valuables out of the car and don’t lock the doors as we have been have issue of break in as of late”. But no notta, zip, zilch. My advice is do not stay downtown STL and if you do, do valet, take anything worth stealing with you and leave you doors unlocked at night. We move some 30 miles out of town and drove to the attractions daily. Nice city ya got here

130wesb

Don’t do it!

Reviewed 6 august, 2021

Stains on the comforter, dirty Kurig, staff acts like break ins and shootings are regular occurrences. Only positive was breakfast was really good. The morning after we parked in the lot work a fence and gate it was ripped up with no warning to guests. That night multiple parking lots were burglarized, atleast 40 plus. SKIP. WEED smell everywhere.

tinac468