Econo Lodge Downtown

You cannot check in early. I stood in line with 15 people until 3:30 waiting for them to start check in. They require a $100 CASH deposit for the room. The staff is extremely rude. The door had been kicked in and sloppily repaired. The furniture was busted. The sink was cracked, stained and had burn marks. The toilet was not bolted so it rocked back and forth when you sat down. There were several light bulbs missing from live sockets. Stay anywhere else and I promise it will be a better experience!!

I picked this motel because of its location in relation to downtown and its proximity to the Red Iguana restaurant we planned to visit. We were first surprised to learn that we had to come up with a $100.00 cash deposit to check-in. Then there was the condition of the room itself - torn lampshades and wide spaces around the door. There was no breakfast and access to the lobby was very limited. The parking curb was damaged and had raw rebar sticking out. There's no way that I could recommend this motel in good conscience.

I'm here to make a complaint eono Lodge Downtown salt Lake City Utah. The first visit that I was there wasn't so bad however the second visit was unacceptable. I have never experienced such a horrible customer service at a hotel. I usually stay and choice hotels and have been very pleased until now. Upon arrival to econo Lodge downtown salt Lake City Utah, I was at the front desk checking in for 45 minutes which I was the first person there and waiting to be checked in for 45 minute. After checking I enter my room and found it to be very unacceptable to choice hotel standards. There was dust everywhere the fourth we're not clean there were very sticky. I called and your representative if somebody there can come to my room and clean it. Which I never gotten a response. The second day I called complain about the tub not draining and the water faucet not stopping that with water coming out and there was no hot water on top of that. So I went to sleep l I woke up to a overflow bathtub and dripping water. On the third day I decided to leave early I due to the lack of response and customer service I decided to leave and go to another hotel. But before all that happened found out that either a I lost my keys or be so we stole my keys so I had to get a locksmith to come re-key my car then I had left and got into a wreck got an Uber back got my car towed and called a friend to come help me get my stuff to take me to another hotel. hird day I figured out that I do not have my keys it seems like either somebody stole my keys or I lost my keys so I had a locksmith come over to me and Rekeyed my car. So as I I entering your front desk.i had given your representative named Gabby who was extremely rude to me, due to the fact that my car was in the shop due to a wreck after I got the key made I had a friend show up and give me a ride and putting my stuff in her car. I went to go and retrieve my receipt to give to your representative named Gabby to get my deposit back which she proceeded to tell me since I had a ride on property to pick me up and to take me to my other hotel she said I was not allowed my $100 back. I felt like she was being belligerent to me and find it very unfair and unsatisfactory that just because I had a ride to pick me up I'm not getting my $100 deposit back. I frequently say and choice hotels but from this experience I'm no longer going to be going to your hotels and I will be telling all my friends about this whole experience and I will be writing reviews on your Google and everywhere else online about this situation. I understand if this was a guest staying with me however this was just a ride and I feel that is very poor customer service rude due to the fact again that was my ride was helping me plus the lack of maintenance attention to the leaking faucet in the bathtub and the non-draining of the bathtub and the sink overflowing with water and not draining as well and the floors were dirty it doesn't look like anybody has swept the floors. There was just behind everything the air filter was dirty and it just seems like no one really cares abou cleaning those rooms or providing good customer service. And that's what you company is all all about customer service, so I thought . I like my $100 back. Gabby was extremely professional acts like you high schooler didn't know how to handle situation like that couldn't control your emotions which led to her again being very belligerent. She needs to be retrained on how to speak to customers, what customer service is what even customer service is about and needs to be retrained on everything that she does at that office because the lack of direction that she has and I felt like I was being discriminated. Choice hotels needs to talk to that woman retrain her or take further actions and terminate her because you do not treat customers like their little kids and disrespect them. Thank you for your attention for this

This is an older motel but OK. The room was fine with fridge, coffee maker, good A/C. Plenty of ice. The location is in a run down area of town. They require $100 deposit in cash when you check in. You get it back when you check out if no damage. The night manager is very helpful, very friendly.

Wish I could give less than one star. We showed up here after booking a hotel room online to police activity and the one person on duty in an altercation with another guest. The line into the lobby was growing and she told us we would not be able to check in that evening. Upon following up with the hotel, I spoke with Yessi (the general manager) who yelled at me on the phone, used profanity and then proceeded to hang up on me after I requested a refund. IF you're looking for a cheap place to stay, spend your money elsewhere. Still have not received a refund and I wouldn't have even felt safe leaving my car parked out front. Plus they are definitely not taking COVID precations.