Casa Monica Hotel

At a rate of over $600/night I expected more. The location is great, but everything else was MEH. The interior was clean (big plus) but dated. Service was pretty much non existent. The people at the front desk were nice enough but there was no offer take bags to room, etc. The pool was okay but seemed run-down. If you hope to sit by the pool and enjoy a cocktail you are out of luck...there is no such service or way to get a drink. Also, there are NO food or drinks available other than the restaurant. If you want a snack or beverage you are out of luck. We had an early dinner and by the time we got back to the hotel we all wanted a little snack...nothing. We tried to order room service but couldn't make that happen either but that wasn't a big deal b/c we were not really wanting anything the menu offered at that point. When we checked out they hit us up with a daily resort fee. I asked what that covered because I didn't see any resort amenities...not even towels available at the pool. They said it was for beach club use. When I said we didn't use the beach club she subtracted the resort fee. You will also be charged a heavy parking fee as well. To be honest, we stayed at a much cheaper hotel last time and we all preferred it.

We were on a birthday trip and could not resist this beautiful and historic location. From the moment we walked in we were treated in such a warm, helpful and welcoming manner by the manager Courtney Megaffin and bartender Brace. We started with lovely Brace mixology while briefly waiting at out request for an outdoor table to be set up for us. Our dinner from start (terrific version of standard calamari) to entree (never had better lamb chops) and A++ desserts. Throughout the evening the service was attentive and most friendly. Courtney endured the best of experiences. The evening here would be a culinary high point of any trip.

Unfortunately, the restaurant didn’t serve us appropriately and ignored us. Even as a BonVoy member, i was shocked at the lack of consideration we were shown after confirming the reservation by phone twice. I am baffled by the bad service indeed!

The hotel is in a great proximity to walk to all historic landmarks. Pluses: Rooms good size, wifi works well Shower head does not offer a lot of water flow, pool at hotel only 3 1/2 ft deep. Not enough chairs. Breakfast at hotel is expensive. Typically $35 for two..even with $16 vouchers reducing bill. Bar is ok. Building is beautiful. Best thing is beach club passes to upscale private beach club. Best feature

Lovely hotel, great artwork, attentive staff. Why the low grade? No soundproofing in the building. The hotel is along a main street in St. Augustine, and the windows rattle with the incessant t thumping if car stereos that seem seem to think it is 1970s cruise night. We also heard every step taken by the people in the room above us. I know the outside noise is not the hotel's fault, but some sound-dampening f technology is. The only way you should stay here is if you can guarantee a room on the top floor on the two quieter streets at either end of the hotel. Perhaps the city should initiate and enforce noise ordinances?