Calificación por los huéspedes
Calificación de Viajeros
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Resumen de puntajes
Calidad del sueño
Opinión escrita el 28 de Enero de 2019
Fui de viaje por trabajo a esta ciudad y me quede en este Hotel el cual tiene la calidad de Courtyard Marriot. La Ciudad de San Angelo Texas es una ciudad pequena y todo esta cerca, el Hotel esta bien ubicado y en una avenida principal. El Hotel cuenta con todo lo necesario, tiene Cafeteria Bistro donde venden buenos bocallidos, Cafe Starbucks, cerveza, agua etc. El Lobby es grande y con bastante sillas, sillones para descanzar, hay unos boots donde hay TV para ver el programa favorito. Tiene Lavanderia, GYM, area de Picnic y Alberca al aire libre. Las habitaciones son de buen tamanio y cuentan con cafetera, micro, sillon, escritorio y TV. El bano es de buen tamano y cuenta con las amenidades necesarias, shampoo, jabon, crema.
En general es un buen hotel.
Puntos de mejora. Dejar vasos de plastico o carton diariamente.
El Precio es bueno.
Clean, Good Location, Staff Friendly
Opinión escrita el 7 de Junio de 2021
Was what one expects from Courtyard location except for breakfast. While they offer a box breakfast which is awful one can buy breakfast in the restaurant. However, breakfast was very expensive and food very poor. Recommend one go elsewhere for breakfast. An egg muffin would be three time better and 10 times cheaper and faster if you had to drive 10 miles to get one. Otherwise, the room was OK but nothing special and was clean enough. The staff was friendly and seem to be happy to have customers.
Opinión escrita el 10 de Mayo de 2021
As world travelers this property is one of the best Marriott properties we have stayed in, from early check in to check out all the employees were nothing short of amazing. The room was in excellent condition and the bed was extremely comfortable. Anyone in San Angelo for a weekend this is the hotel for you, 6 stars for sure.
Definitely won't return
Opinión escrita el 7 de Julio de 2020
I stayed at this hotel for 5 nights from June 21st through 26th of 2020 and can say with 100% certainty that I won't return.
In today's pandemic environment many companies are cutting services, employees, etc. as much as possible due to downturns in business. The San Angelo Courtyard has taken this to an extreme. My first morning I woke up to realize there wasn't any soap or shampoo so I called the front desk. The reply was "corporate has instructed us to remove all toiletries, you have to get those at the front desk but we're out of shampoo anyway". They finally brought some soap.
When I return in the afternoon my room had not been cleaned so I visited the front desk the next morning to request cleaning. The young lady at the front desk told me "we are not cleaning any rooms until the guest departs". I asked her to put my room on the cleaning list and she did so but nothing happened. I finally asked for clean linens so I could change the sheets and have fresh towels.
The excuse they used of "corporate policy" is interesting, I was driving from SC and stayed in the Shreveport, LA Courtyard the previous night on the way to San Angelo and all toiletries were there. Stayed in the Jackson, MS Courtyard on my return trip and everything was there also. Evidently they had received different guidance from corporate.
I travel for business and have stayed in Marriott properties all over the US and Europe, this one is the worst managed I've ever experienced.
Opinión escrita el 20 de Junio de 2020
This is a nice hotel, but there is a skeleton crew. We came late Friday night and couldn’t find anyone in the lobby to check us in. We waited for a while and I even called the hotel, but no answer. Someone finally came to the desk and started helping the line of people at 10pm. She also had to answer the 4 calls that came in while we were being checked in. Once that was done we made it to the room and it seemed ok. There was nothing in the rooms anymore. No soap, shampoo, hair drier, extra bedding for the pull out couch, pillows, etc. we had to go back down to ask for bedding and a pillow for the pull out couch. We went to bed and it wasn’t until the next morning I noticed blood on the sheets! I put the kids in bed and didn’t get into bed until the lights were off, so I didn’t see it!! I was so grossed out. I called the front and let her know and she was shocked too, but said they can’t go into the rooms until 24 hours after we leave. So I’m supposed to either sleep with bloody sheets or change and remake the bed myself? My husband went to the lobby for the sheets and they gave him another pull out twin set. I went down after and wanted to talk about the sheets, but again there was only 1 person trying to help everybody. I left because we had to be at the tournament. Now we’re back and I don’t have a bed with sheets, but I sure did pay 200.00 to stay here?!? My husband went down again to ask about sheets. They did give him a king set, but said he would leave a note for the morning manager about my bed. This is so frustrating!