Eilan Hotel & Spa, Autograph Collection

Starting at

$ 256

TripAdvisor Review

Based on 1065 review

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Enjoy professional service, chic accommodations and a convenient location at our hotel in San Antonio. Amenities include free WiFi, meeting space, a restaurant and bar, a fitness center and an outdoor heated pool. Guest rooms feature microwaves and refrigerators, premium bedding, work desks, flat-sc...

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Property Info

Enjoy professional service, chic accommodations and a convenient location at our hotel in San Antonio. Amenities include free WiFi, meeting space, a restaurant and bar, a fitness center and an outdoor heated pool. Guest rooms feature microwaves and refrigerators, premium bedding, work desks, flat-screen TVs and coffee makers. As a guest of our hotel in San Antonio, you will have easy access to activities and attractions like Six Flags Fiesta Texas, San Antonio Zoo, SeaWorld San Antonio, Kindred Hospital San Antonio and Webster University. Create a memorable stay at our Eilan Hotel and Spa Asce...

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Check-in starts at: 15:00

Check-out ends at: 11:00

Property Amenities

Food & Beverage
restaurant
Pool and wellness facilities
Outdoor PoolTurkish bath.
several
Elevator
Stores
Beauty Salon
Reception services
ConciergeLuggage storage
Acrylic protection between customers and employees in the main contact areasContactless check-out availableThe establishment is cleaned with disinfectant productsThe establishment confirms that it is implementing additional measures in the area of customer safetyThe establishment confirms that it is implementing additional measures in the field of cleaningSocial distancing measures are appliedIndividually packed meals availableNon-smoking establishmentHand sanitizing gel is provided to guestsTemperature measurement available to customersEmployees wear personal protective equipmentEmployee temperature is measured frequentlyIndividually packaged meals available for breakfast24 hour receptionSheets and towels are washed at a minimum temperature of 60 ° CIndividually packaged meals available for dinnerFree wireless internetFrequently touched surfaces are disinfectedDry cleaning / laundry servicesWheelchair access (there may be some limitations)Fast check-inCoffee / tea in common areasThe use of a mask is mandatory in the establishmentReception with wheelchair accessIn-room accessibilityContactless check-in availableSwimming pool with wheelchair accessMultilingual teamQuick checkoutSpa treatment roomsShower room adapted for wheelchairsBreakfast available (surcharge)Bar / LoungeWheelchair accessible bathroomTake in the views from a terrace and make use of amenities such as complimentary wireless Internet access and concierge services.Take in the views from a terrace and make use of amenities such as complimentary wireless Internet access and concierge services.Take advantage of recreation opportunities such as a lazy river or take in the view from a rooftop terrace and a garden. Additional features at this hotel include complimentary wireless Internet accesTake time to pamper yourself with a visit to the full-service spa. This pousada also features complimentary wireless Internet access, tour/ticket assistance, and barbecue grills.Take advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional amenities at this resort include complimentary wireless Internet access, Take advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional features at this lodge include complimentary wireless Internet access, baEnjoy recreation amenities such as an outdoor pool or take in the view from a garden. Additional features at this hotel include complimentary wireless Internet access, a communal living room, and tourTake advantage of recreation opportunities including a sauna and a fitness center. Additional amenities at this hotel include complimentary wireless Internet access and tour/ticket assistance.Free self parkingEnjoy recreation amenities such as an outdoor pool or take in the view from a garden. Additional features at this hotel include complimentary wireless Internet access, a communal living room, and tourTake advantage of recreation opportunities including a sauna and a fitness center. Additional amenities at this hotel include complimentary wireless Internet access and tour/ticket assistance.Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. Additional amenities at this apartment include a picnic area and barbecue grillsBe sure to enjoy recreational amenities, including an outdoor pool, an outdoor tennis court, and a sauna. Additional amenities at this hotel include complimentary wireless Internet access, concierge sDon't miss out on recreational opportunities including an outdoor pool and an outdoor tennis court. Additional features at this resort include complimentary wireless Internet access, concierge serviceEnjoy recreation amenities such as an outdoor pool or take in the view from a garden. Additional features at this hotel include complimentary wireless Internet access, a communal living room, and tourPamper yourself with a visit to the spa, which offers massages. This hotel also features complimentary wireless Internet access, concierge services, and gift shops/newsstands.Take time to pamper yourself with a visit to the full-service spa.Be sure to enjoy recreational amenities, including an outdoor pool, an outdoor tennis court, and a sauna. Additional amenities at this hotel include complimentary wireless Internet access, concierge sBe sure to enjoy recreational amenities, including an outdoor pool, an outdoor tennis court, and a sauna. Additional amenities at this hotel include complimentary wireless Internet access, concierge sTake in the views from a terrace and make use of amenities such as complimentary wireless Internet access and concierge services.Pamper yourself with a visit to the spa, which offers massages and facials. After dipping into one of the 3 outdoor swimming pools, you can spend some time at the private beach. Additional amenities aTake in the views from a garden and make use of amenities such as complimentary wireless Internet access.Take advantage of recreation opportunities such as a lazy river or take in the view from a rooftop terrace and a garden. Additional features at this hotel include complimentary wireless Internet accesTake advantage of recreation opportunities such as a lazy river or take in the view from a rooftop terrace and a garden. Additional features at this hotel include complimentary wireless Internet accesPamper yourself with onsite massages or enjoy recreation amenities such as a health club. Additional features at this hotel include complimentary wireless Internet access, concierge services, and weddPamper yourself with a visit to the spa, which offers massages and facials. After dipping into one of the 3 outdoor swimming pools, you can spend some time at the private beach. Additional amenities aTake advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional features at this lodge include complimentary wireless Internet access, baTake in the views from a garden and make use of amenities such as complimentary wireless Internet access and gift shops/newsstands. This hotel also features tour/ticket assistance, a picnic area, and Don't miss out on recreational opportunities including an outdoor pool and an outdoor tennis court. Additional features at this resort include complimentary wireless Internet access, concierge serviceTake advantage of recreation opportunities such as a lazy river or take in the view from a rooftop terrace and a garden. Additional features at this hotel include complimentary wireless Internet accesTake advantage of recreation opportunities such as a lazy river or take in the view from a rooftop terrace and a garden. Additional features at this hotel include complimentary wireless Internet accesTake time to pamper yourself with a visit to the full-service spa.Make use of convenient amenities such as complimentary wireless Internet access, a television in a common area, and tour/ticket assistance. This motel also features barbecue grills and a vending machiTake advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional amenities at this bed & breakfast include complimentary wireless InternetPamper yourself with onsite massages or enjoy recreation amenities such as an outdoor pool. Additional amenities at this lodge include wireless Internet access (surcharge) and a fireplace in the lobbyTake advantage of recreation opportunities such as a lazy river or take in the view from a rooftop terrace and a garden. Additional features at this hotel include complimentary wireless Internet accesTake time to pamper yourself with a visit to the full-service spa.Pamper yourself with a visit to the spa, which offers massages and facials. After practicing your swing on the golf course, you can enjoy other recreational amenities including a casino and a spa tub.Pamper yourself with a visit to the spa, which offers massages and facials. After dipping into one of the 3 outdoor swimming pools, you can spend some time at the private beach. Additional amenities aTake in the views from a garden and make use of amenities such as complimentary wireless Internet access and a picnic area.Relax at the full-service spa, where you can enjoy massages. After a day at the private beach, you can enjoy other recreational amenities, which include a 24-hour fitness center. Additional features aTake advantage of recreation opportunities such as a fitness center or take in the view from a terrace and a garden. Additional amenities at this hotel include complimentary wireless Internet access, Take in the views from a terrace and make use of amenities such as complimentary wireless Internet access and tour/ticket assistance.Relax on the private beach or enjoy other recreational amenities such as an indoor pool and a spa tub. Additional features at this motel include complimentary wireless Internet access, a picnic area, Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 4 spa tubs, a 24-hour health club, andPamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools, outdoor tennPamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools, outdoor tennPamper yourself with a visit to the spa, which offers body treatments and facials. You''re sure to appreciate the recreational amenities, including outdoor tennis courts, an outdoor pool, and a spa tu

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    681

  • Very Good

    187

  • Good

    98

  • Reasonable

    52

  • Bad

    47

Travelers profile
  • Business

    312

  • Couples

    327

  • Solo travel

    45

  • Family

    206

  • Friends getaway

    79

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

Disappointed

Reviewed 11 november, 2021

As we had a number of meetings at the adjacent office block, I suggested to my colleague that we book two nights at the Eilan. The valet parking staff was superb, but it was downhill from there. The front desk looked like a check cashing facility, in a rough part of town. I get the Covid protocols, but the plastic screens, are a bit much. Some of the staff could have been attired a little smarter, although they were friendly. I had been looking for laundry service, but this was not available, nor was a restaurant operating for breakfast, nor were rooms serviced on a daily basis. In fact, the admonition we were given about staff not entering the rooms, made me wonder if thefts were an issue. The room though, was impeccable. If you are looking for the amenities essential to business travel however, steer clear of the Eilan.

tonyvaldes2016

Nice place, but so far away from downtown!

Reviewed 7 november, 2021

We stayed at the Eilan Hotel for a few days in October 2021. The first thing that we noticed is that since we did not want to pay the exorbitant parking fees, our first Uber ride from the airport was really expensive, As were all of the Uber rides needed to get to the Alamo or downtown. The Elian is nice - lots of marble, has restaurants, a snack place, a pool and hot tub, exercise room, and especially nice people working there. We were captive though and felt like we were being held captive with no place in the area for non-car folks to get to. If you have a vehicle and can afford the daily parking fees, I guess you would feel very different than we did. We expected a condo and got an okay hotel room. Disappointed.

WILLIAM B

Almost picture perfect

Reviewed 24 october, 2021

This hotel is beautiful and every person on the staff are incredibly friendly but I've reduced the overall rating by two stars due to a some issues my husband and I ran into. Check-in is at 4 p.m. however when I arrived I was told my room wasn't ready; the front desk couldn't give me a time to return but provided me with a key to the pool and told me they'd call when the room was ready. We waited for an hour and when I called the front desk to inquire the status, the gentleman who answered told me it was ready. Our room overlooked a rooftop which doesn't bother me too much because we didn't spend a lot of time in there but I was disappointed that the bathroom fan didn't work and the safe didn't have any power. We reported the safe to the front desk and they said they'd send up an engineer but no one ever came. We were also next to the ice machine which was a popular spot all night long but depending on the guests, I doubt this is a common issue. Be aware that parking is valet only which costs $35 per day but it was super convenient and all the staff were very prompt.

roxyloraine

Not Luxury At All

Reviewed 10 october, 2021

Check in was terrible-took forever and there was no one there. Get up to room # 1 and it smelled of terrible smoke! Hotel was dead...they don't check rooms and do an extra deep cleaning and scent check while slow? I guess not. Because additionally my room's office chair and backboard leather were torn and ripped to shreds! See pics. Not luxury at all. I called downstairs to get another room (again there was hardly anyone at the hotel) and it took longer than 15min to get a room change so I decided to go downstairs myself with all my luggage to see what the hold up was. Of course! She was just going to call me to tell me she had a room for me. Room # 2 was better however. Starbucks and pistachio muffin were good in the cafe in the morning but then the valet guys (three of them) couldn't find my key. My car was parked right next to them (I couldn't see because of the column blocking my view) but they could have just looked to their right to see my car! On top of all that, the GM sent me an email asking me how my stay was, I told him about all this and still nothing back from them. I even sent pictures. They don't care. I also never got my portfolio emailed to me despite the front office lady asking for my email address when I checked in for that reason! This hotel with good service and better condition of rooms could be a MUCH MUCH higher ranked hotel, especially in San Antonio!!! Shame on you, Eilan.

Derek S

Really disappointed

Reviewed 4 october, 2021

Far expensive for what you get. 250 dollars a night plus tax, 35 dollars plus tax every night for valet parking car. Check in at 4pm and check out at 10am. Could be a 12pm will be so much better. For the price of the night the parking should be free, like others hotel near the area. Breakfast not included, if you want one, all you Have is a Starbucks… On Monday the pool bar is closed, but there is more people today than yesterday (Sunday 10/03). The room is fine but small. If you want to take a shower, there is not any air extractor, so a lot of humidity stays in the room… A lot of light is passing from the corridor between the carpet and the room door. First and last visit…

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