Based on 340 review
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This lovely hotel is located in Downtown. The premises count with 110 welcoming 110. As a result of the constant commitment with quality, this null was fully renovated in 2013. null may take advantage of the Wi-Fi connection on public areas. The reception desk is open all day long. Travellers arriving by car will appreciate parking available at Fairfield Inn & Suites San Antonio Downtown. Some services may be subject to additional charges.
Check-out ends at: 11:00
Pool and wellness facilitiesIndoor pool
Reception servicesLuggage storage
Overall pretty good
Reviewed 22 march, 2021
My wife and I stayed in mid March for a several days to get away. Hotel staff is very friendly. Rooms and lobby are clean. No daily housekeeping due to covid but if you need trash taken or new towels they get it for you. Breakfast was bags of granola, muffin and a banana as well as coffee. Close enough to the Mercado and Riverwalk to walk if you are used to walking. Might be a bit far if you aren’t used to getting your steps in. My only complaints are as follows: *Only one small elevator. We used the stairs most of the time because the elevator wait was long. *The walls are thin. You easily hear everything around you. If anyone arrives late, you are awoken as they move into their room and get settled. Lots of kids (and adults) yelling up and down the halls and even a baby that loved to cry. Pets are allowed so you got to hear lots of different dogs as well. Overall a good stay but I don’t think I will stay again. I value my sleep and I got very little.
Reviewed 4 march, 2021
We stayed here at this establishment for the last two weeks. We were waiting for the closing of our house. Would love to give Kudos to Jimmy, Larissa & Garrett. They were friendly and got things that we needed or requested. The housekeeping staff did a nice job on the days they were allowed to come in. Only every few days.
Reviewed 2 april, 2020
This is a perfect location for San Antonio visitors who dont want to drive in SA traffic! For our 2-night stay we purchased the Hop on - Hop Off bus tickets and used that exclusively to get around. It picks up about a block away. The hotel itself is a bit dated but breakfast was good. On arrival, our hotel room was spotless. That day, however, we only got clean towels. The housekeeper picked up the tip we left, made the bed like a third grader, and didnt even wipe any part of the bathroom. I went to the desk that night to complain and to get soap and shampoo. I was told by reception that the issue would be reported. (No offer for evening cleaning.) (That day, we had seen EMS and police in the parking lot.) The next morning, I asked the new desk person if there were any reason at all why staff would not have serviced my room the preceding day. When I was told no, I explained my complaint and asked if the evening person had made note of it. She had not. I would stay here again (or in this immediate area) if I returned to SA for a visit. I would be more forceful in the future about poor service.
Yolanda is like FAMILY!!!
Reviewed 19 march, 2020
Yolanda is so kind and welcoming that she made me feel like FAMILY the 3 weeks I was in town!! I already plan to stay there again when I return. She prepares the breakfast and constantly makes sure everyone has everything they need!! (I even got invited to her surprise birthday party her coworkers threw for her!!) Also, Claudia and Mary Beth were both WONDERFUL!!!! I look forward to seeing them all again!! “Baolah” at the desk was great also, as was Emily (in sales)!! So great!! Thank you Garret for handling all the night issues! Great job all!! Oh, and Victoria!
Greatest staff around!
Reviewed 18 march, 2020
Fairfield Inn staff are the best by far. They went above and beyond to take very good care of us. I will not soon forget their kindness, professionalism, and outstanding customer service. I highly recommend staying here just based on the staff alone. I would like to recognize those who went above the call of duty to make sure I was taken care of. Yolanda, Claudia, Matt, Maribel, Riaz, Jimmy, Paola, Garrett,and Beth! You guys rocked it! :)