Based on 3802 review
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The following services and amenities are available, but with reduced service: Breakfast, On-site Restaurant(s).The following services and amenities are currently not available: Room Service.Daily Mandatory Charge will be added to the room rate and includes: 1.25% S.A. T.P.I.D. Fee If the River Walk is your primary destination, Hilton Palacio del Rio is the place to stay. Every room in our 4-Diamond hacienda-style hotel has a balcony overlooking the River Walk or the city. In walking distance from restaurants, bars and shops, we're across the street from the Henry B. Gonzalez Convention Center ...More details
Check-out ends at: 11:00
Reviewed 7 december, 2021
The Hilton is in a great location for many reasons. We were happy with the room itself as it was clean and spacious but the bed was very hard. The Rock n Roll marathon had the place hopping so getting someone to assist when needed was difficult. The room service menu left a lot to be desired and you have to pick it up downstairs. Will look for another location to stay in future.
Gross room service, wrong reserved room
Reviewed 6 december, 2021
We asked and actually signed up for a 5th story upgraded room. When we signed in, they gave us a 9th floor room which was way too high for me to enjoy with my fear of heights. The room service is actually to go food you pick up at the lobby bar. We had the pasta special which was total BS-spaghetti with sautéed onions and some Walmart meatballs. We also bought the flatbread pizza which was poorly made😩. We ended up not eating either and wasting $44.
I would have chosen 5
Reviewed 5 december, 2021
Everything was great with one exception. It was our 10th anniversary and I asked three different times to ask the manager for a late check out and all three times I felt the request was not considered to even ask the manager on duty. Each time the request was answered robotically that we cannot extend a late checkout at this time. Service your Hilton Honors members a bit better is my recommendation.
Reviewed 5 december, 2021
Mediocre at best, definitely not up to Hilton standards. Staff was completely disinterested, restaurant was terrible when it was actually open, and the “river view“ is literally straight down from your balcony and was literally terrifying
Reviewed 4 december, 2021
Great place- love bed the location and quality of the amenities! The hotel is located right on the River Walk and the staff was very informative about the best places to eat and visit. Also the hotel Starbucks offered great service.