Family stay - San Antonio near downtown area
Reviewed 21 October, 2021
The first impression is very important. You want to feel that you are welcomed to stay at their hotel. However, on this occasion, it started on the wrong foot. First, there was no one at the front desk. After a long trip, you want to sign in and rest. Well, I had to wait until the front desk person decided to come out. Also, this person must have been having a bad day!! She had attitude towards me as I was signing it. Not good! Next, I wanted a hotel that could accommodate my elderly parent and the rest of the family. In that sense, the room did have handicap tub accessories. However, there was a large table near the front door; therefore, entrance for a handicap/wheelchair was troublesome. Next, the hotel is located in a corner on the outskirts of downtown (It did not feel safe to me). Also, a restaurant/bar is located next to the hotel. You guessed it, loud music was played until after midnight on Friday and later on Saturday night/Sunday morning. Not cool!! When you go to a hotel, you want peace and quiet, not to be an unwilling participant at a "party." In addition, there appeared to a group of pre-teen/teenagers (some type of competition group). However, the parents apparently have not taught this young people to respect others. Some of those kids were staying on the safe floor (I'm assuming with their parents/chaperones) but they were allowed to get loud, yell at each other, and run down the halls. Long story short, I will not be staying at this specific hotel the next time that I travel to San Antonio. I've stayed at other IHG hotels and have been treated with courtesy and respect on those occasions. Oh, before I forget, the room was "NASTY" in reference to cleanliness. There was "stuff" on the toilet seat and my child was grossed out by multiple hairs on a "clean" towel. I've never encountered such nastiness at any other hotel. If you decide to stay there, please look at the towels before you use them and make sure toilet is clean. No, I did not mention these things to the hotel manager because I did not want any confrontation in front of my family. Next time and next hotel, I'm not staying quiet.
Nope, A big mistake.
Reviewed 22 July, 2021
Old hotel in a scary location. Homeless outside along with other sketchy characters. Room seemed clean but hotel could use a refresh as it was dated and smelled musty throughout. Water at breakfast was brown with green chunks. Yikes! Disappointing for a Holiday inn.
Exceeded Expectations for the most part.
Reviewed 20 April, 2021
We spent 2 nights at this property and were very comfortable. We loved the location which was close to the Alamo and the Riverwalk as well as most other San Antonio attractions. We also loved the comfort of 2 rooms and 2 tvs. They accommodated us with daily room cleaning which we have found not to be the normal in our new covid world. My only negative was that the grab and go breakfast left a bit to be desired. Overall a very comfortable stay with wonderful staff.
Not bad at all
Reviewed 12 April, 2021
Stayed here for 1 night with wife and two little kids.
Room was clean and had everything we needed. A small fridge, microwave two queen beds and a pull out couch (my kids loved).
AC/heat worked great. The bathtub was also great for kids. Needed some extra sheets and towels and they brought them up no problem.
Breakfast was fine, they had yogurt, coffee, toast, butter, jelly etc muffins not bad at all since they are limited due to the covids
Parking is free unlike other hotels in the area. Front person was nice, mr Patel.
Reviewed 7 April, 2021
Hotel is old, rundown and the staff is unfriendly and unhelpful. Arrived to find the room dark and dingy with stains on the couch, floor and bathtub. No towels or soap had been provided. Went downstairs to get towels and they handed me one single towel. There were two of us staying in the room. Had to ask again for more towels, washcloths, etc. Then had to ask again for soap. Neighboring property was playing music well into the early morning hours. Couple that with the hotel being right off the freeway, it's not easy to sleep. Felt like the window was open it was so loud. In a sketchy part of town. Staff was very rude, breakfast was almost non-existent. (I understand it's covid). Overall, would never stay again.