TripAdvisor Rating
Based on 269 reviews
See all**Property Location**.Located in San Antonio (West San Antonio), SpringHill Suites by Marriott San Antonio SeaWorld Lackland is within a 10-minute drive of Lackland Air Force Base and Joint Base San Antonio. This hotel is 5.2 mi (8.3 km) from San Antonio SeaWorld and 11.8 mi (19 km)...
More about the hotel
Not Good for Covid 19 travel
We stayed at this hotel for 2 nights in June 2020. I would definitely not recommend this hotel right now. There are no amenities at all--no breakfast, no pool, no gym. We have stayed at a few hotels during the pandemic and this is by far the one with the worst customer service and fewest amenities. For example, we needed extra towels because of a leak in the sink, and they refused to bring them to our room. They said we needed to go to the desk to pick it up and they could not bring them to my room. I totally understand that they cannot come into my room, but they could definitely do a contactless delivery. Hopefully they can improve their customer experience!
Awesome clean hotel!!
We were in town for our sons BMT graduation at Lackland AFB. It was very clean, breakfast was great too! The front desk employees were always polite! This hotel is between the airport and the AFB and was absolutely perfect for us. The room was very clean, spacious and modern! A lot of stores and restaurants nearby as well! We would definitely stay here again!! Thank you for making our visit awesome!
TIFF BIRTHDAY
Springhill Suites were very nice to stay. Enjoyed the food, rooms, and the staff was helpful and polite. I will be staying again the future, along with referring others. Location was close for entertainment, shopping, and eating.
Business Trip
This is at least my 3rd or 4th trip to San Antonio but my first stay outside of the downtown area. The location was selected to be near a work site. The hotel is typical of the Marriott chain with average offerings. The staff was very attentive and helpful. The hotel is struggling to have adequate housekeeping staff as my room wasn't cleaned until mid to late afternoon each day of a three night visit. Interviews of at least one prospective employee went on in the lobby while I was there. Having said that, my room was cleaned each day without exception. The area is difficult to get around and seems to be chopped up with an elevated highway and ramps nearby. It was hard to get to a Walmart behind the hotel without some serious navigation. All on all, a solid place without being exceptional.
Perfect for BMT graduation
We were in San Antonio for our son’s Air Force BMT graduation and needed someplace for a mixed group to stay. We had our daughter and one of our son’s friends and needed multiple beds. The arrangements in these rooms worked perfect. 2 queens, a pull out bed in the West Elm couch. The shower and toilet are separate which made it perfect for girls to get ready while others are showering. The two issues we had - 1) why do these hotels not have appropriately placed plug ins? There are mirrors everywhere but no plug ins near them. I also had to charge my phone in the bathroom because my side of the bed had no chargers. 2) the refrig in our room decided to not work. I think it was due to a blown fuse but the food we bought at Target was gone. They reembursed us our food $$ and the honest staff even realized that they might have shorted us $2.89 and brought it up to our room after a second calculation. Service is impeccable. The location was 10 mins away from Lackland and was a perfect place for us to see graduation, enjoy SeaWorld and have access to Target and other places near the base. The morning breakfast was very good and started at 6:30 am which for most days was early enough for us to eat and get on base for events. Highly recommended.