The Westin Riverwalk, San Antonio

Starting at

$ 449

TripAdvisor Review

Based on 4639 review

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The Westin Riverwalk San Antonio is a great hotel very well located close to most important points of interest in the heart of El Alamo and provides beautiful views of downtown San Antonio and the Riverwalk where guests will find a variety of fantastic shopping, nightlife and dining possibilities. I...

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Property Info

The Westin Riverwalk San Antonio is a great hotel very well located close to most important points of interest in the heart of El Alamo and provides beautiful views of downtown San Antonio and the Riverwalk where guests will find a variety of fantastic shopping, nightlife and dining possibilities. It features very comfortable and spacious rooms which have been tastefully decorated as well as excellent facilities. The hotel provides a professional and warm service; it is definitely a good choice to stay in.

Check-in starts at: 15:00

Check-out ends at: 11:00

Property Amenities

Food & Beverage
restaurant
Pool and wellness facilities
Outdoor Pool
several
Elevator
Business Facilities / Facilities
Business Center
No rollaway / extra beds availableThe establishment is cleaned with disinfectant productsThe establishment confirms that it is implementing additional measures in the area of customer safetyThe establishment confirms that it is implementing additional measures in the field of cleaningNon-smoking establishmentHand sanitizing gel is provided to guests24 hour receptionWheelchair access (there may be some limitations)The use of a mask is mandatory in the establishmentReception with wheelchair accessIn-room accessibilitySwimming pool with wheelchair accessIlluminated path to the entranceQuick checkoutBreakfast available (surcharge)Bar / LoungeWheelchair accessible bathroomTake in the views from a terrace and make use of amenities such as complimentary wireless Internet access and concierge services.Treat yourself with massages, body treatments, and facials. Additional features at this country house include wireless Internet access (surcharge), concierge services, and barbecue grills.Free self parkingTake in the views from a garden and make use of amenities such as complimentary wireless Internet access and gift shops/newsstands. This hotel also features tour/ticket assistance, a picnic area, and Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. Additional amenities at this apartment include a picnic area and barbecue grillsEnjoy recreation amenities such as an outdoor pool or take in the view from a terrace.Be sure to enjoy recreational amenities, including an outdoor pool, an outdoor tennis court, and a sauna. Additional amenities at this hotel include complimentary wireless Internet access, concierge sTake in the views from a terrace and make use of amenities such as complimentary wireless Internet access and concierge services.Pamper yourself with a visit to the spa, which offers massages and facials. After dipping into one of the 3 outdoor swimming pools, you can spend some time at the private beach. Additional amenities aTake advantage of recreation opportunities such as a lazy river or take in the view from a rooftop terrace and a garden. Additional features at this hotel include complimentary wireless Internet accesTake time to pamper yourself with a visit to the full-service spa.Take advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional amenities at this bed & breakfast include complimentary wireless InternetPamper yourself with onsite massages or enjoy recreation amenities such as an outdoor pool. Additional amenities at this lodge include wireless Internet access (surcharge) and a fireplace in the lobbyTake time to pamper yourself with a visit to the full-service spa.Pamper yourself with onsite massages or take in the view from a terrace and a garden. Additional amenities at this Colonial bed & breakfast include complimentary wireless Internet access, concierge seTake in the views from a garden and make use of amenities such as complimentary wireless Internet access and a picnic area.Take in the views from a garden and make use of amenities such as complimentary wireless Internet access.Relax at the full-service spa, where you can enjoy massages. After a day at the private beach, you can enjoy other recreational amenities, which include a 24-hour fitness center. Additional features aTake in the views from a terrace and make use of amenities such as complimentary wireless Internet access and tour/ticket assistance.Take time to pamper yourself with a visit to the full-service spa. Additional features at this guesthouse include complimentary wireless Internet access and ski storage.Take advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional features at this lodge include complimentary wireless Internet access, baTake advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless Internet access and concierge services. Getting to nearby attractions iPamper yourself with a visit to the spa, which offers massages, body treatments, and facials. After practicing your swing on the golf course, you can enjoy other recreational amenities including a casPamper yourself with a visit to the spa, which offers massages, body treatments, and facials. After practicing your swing on the golf course, you can enjoy other recreational amenities including a cas

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    3108

  • Very Good

    985

  • Good

    299

  • Reasonable

    148

  • Bad

    99

Travelers profile
  • Business

    1491

  • Couples

    1292

  • Solo travel

    105

  • Family

    1000

  • Friends getaway

    311

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

Not great for Bonvoy elites... used to more from a Westin!

Reviewed 27 november, 2021

First the positives - great location! Kayle (trainee at front desk) was very nice but just wasn't able to help much. I was very disappointed with this hotel, this was my first trip with Titanium status, which was very difficult to get. On checking in, I was informed that the really nice suite(s) were vacant but not available for an upgrade, regardless of status. The hotel was a mess with the Riverwalk boat parade that day, no restaurants were available or booked, the hotel refused to help us get a table at their own restaurant. There was no concierge and the front desk just gave us a map of all the restaurants in the area, adding "you won't have any luck getting dinner tonight". I asked once again for a larger room as we had another family traveling with us and it was clear we were going to be packed in one room with a few pizza boxes and were told again that those were only for "contracted" occupancy (whatever that means). Separate and apart from those issues - this property needs an overhaul. That isn't a management problem and they're likely doing the best they can but the rooms are outdated, with some obvious signs of disrepair (see attached pic). Overall, just don't understand why keeping "upgrades" inaccessible helps in any way. I'm also a Hyatt elite member and Globalists automatically get the best, available room in the hotel... period. Time to say bon voyage to Bonvoy!

204mihirk

Valet over delivered!

Reviewed 22 november, 2021

Robert was an amazing valet. He helped me to ensure my car would be ready early for a meeting. He was so helpful and has the heart of a servant. He even took 2 cups that I needed to toss out. I really appreciate Robert because, as a local visiting my sister who surprised me from out of town, I was over satisfied!

tobeyc103168

Location, location, location

Reviewed 19 november, 2021

The location is perfect right on the riverwalk with easy access to the restaurants and entertainment. We had booked two rooms. They upgraded the kids to a balcony room just like ours so the “kids” were really happy. We attempted to do the pool one afternoon and we couldn’t get one chair because all the chair horders. There is a bar located right at the pool and lots of people were taking advantage of that. The pool was literally standing room only. The breakfast service was really slow and the cappuccinos had an odd after taste to them. The balcony rooms were very spacious and the bathrooms were clean. I can’t remember if they were servicing rooms or not in July. We have stayed at so many hotels and brands that I can’t remember. I do know that we always ask to not be near the elevator and our room was right next to the elevator so it was incredibly loud at night and in the morning. And there was a horrible pot smell that was in the hallway pretty much everytime we went out there and tried talking to each others rooms or getting stuff. We complained but they didn’t care. We did arrive early and they would not let us check in much earlier than the checkin time. So pretty much it was a run of a mil hotel they just luck out with location trumping it.

ctcv

Resaurant Food and Service

Reviewed 18 november, 2021

For the traveler let it be known that our three day stay provided breakfast food presentation and taste well beyond what is generally expected at a hotel. As lifetime Marriott Titanium Elite members, we do much travelling. The Chef, 'Jimmy' prepared daily omlettes and accompanying side dishes rivaling what would be expected from a personal chef. We also wish to recognize the Maitre de Steve who attended to every detail regarding seating and service. He was a pleasure to interact with and made us feel welcome each day of our stay.

Explorer0816

Great location, though amenities/service not to the level of most Westins

Reviewed 16 november, 2021

I frequently stay at this property (87 nights between 2020 and 2021), which has a splendid location right on the riverwalk but in a part where it's not noisy, so best of both worlds. Easy access to most places. I stay here for convenience. Unfortunately, that sums up what's good about the property with a couple of notable exceptions. The rooms and facilities are quite basic, and the service levels mixed - a few stars make it worthwhile and lets you forget about the generally apathetic crew, particularly at the front desk. I would have switched to an alternate hotel probably a while back were it not for one of the wait staff at the restaurant, Steve. He probably belongs in a 3 star Michelin restaurant, and stands head and shoulders above the rest of the team.

shamikl2021