TripAdvisor Rating
Based on 297 reviews
See all**Property Location**.With a stay at Tru By Hilton San Antonio Downtown Riverwalk, you'll be centrally located in San Antonio, within a 10-minute walk of Alamo and Shops at Rivercenter. This hotel is 0.7 mi (1.2 km) from River Walk and 1.1 mi (1.8 km) from Alamodome. Distances are...
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Friendly staff
The lobby and rooms were very clean. The valet guy was super helpful and didn’t ever make us feel like we were a hassle. The staff was friendly and the place smelled like it had just been cleaned every time I went through there. The room was for myself and was very spacious. My only complaint is the front desk didn’t tell me about valet options and pricing-the valet himself did. Cute place and a short walk to the Riverwalk/Alamo.
Excellent Experience
My family and I came in for a last minute stay at the Tru hotel on the Riverwalk in SA. The front desk had some incredible staff named Danny and Savanah that was very accommodating with our last minute needs. They reacted quickly when we needed some additional items for our stay. They keep the hotel very clean, which is important in these times of uncertainty. I highly recommend staying her when you are in San Antonio!
DIRTY
Please don't waist your money here. The microwave in the lobby was nasty yellow sticky muck in it. Our room had big roaches, mucus & hair on the bathroom wall. Bed sheets smelled like sweat. There is not free breakfast included anymore. There was only coffee and NO SUGAR or CREAM!
Weekend out
All the staff- valet & desk people very nice Our comforter had a bug yellow stain Wad of hair when I pulled back sheets Hair on bathroom wall Yuck!!! We didn’t get to our room until midnight so I showed front desk this am No mention of amends
Close to everything
Great customer service and close to everything. The King bed room is on the small size but we were only there to sleep. Breakfast is in a brown bag that consist of water, orange, granola bar and pastry. We kept the water and gave the rest to the homeless. There are some restaurants that are still closed but we never had a problem finding somewhere to eat. On our last day our flight wasnt until the evening and they let us keep our room until 4PM so we could freshen up before our flight. I would stay here again.