Courtyard San Francisco Airport

We stayed here for only one night as we needed an affordable parking option for our car (we had a flight to catch the next day), and had a free night certificate. I will say that if we continue to have the same experience as this one, we will be using this as our base for future flights out of SFO (we live in the Bay Area, but just far enough away that taxi or public transit options are not viable) Checkin was pretty easy/quick. We were thrilled that we were given a suite, which we never asked for! The room was clean, well furnished with no signs of wear and tear. And large to say the least! The bed was comfortable and we had a decent night's sleep. While certainly not a big deal, the shower was a bit cramped. That's about the only critical feedback I have on the room. We got up early and had breakfast at The Bistro. While the food quality was certainly fine, the prices were not. A bit extreme, really. The rate to leave a car parked overnight was $10 per night. This is very reasonable for a hotel near SFO (you would pay twice that elsewhere). Just don't park under a tree. Shade is nice. But your car will be covered in bird "stuff". So again, we would definitely return again. If nothing changes, we'll suggest this to others. If the menu prices come down to more in line with local prices, we'd rave about this place!

We were sent here by our airlines with voucher for a free overnight stay. Reception person was friendly and helpful. Room was nice and looked clean. Bed was comfy. Nice free shuttle to airport. They had a small shop were you could buy snacks and alcohol. A small deli with a few items for purchase.

This was probably the worst hotel experience I ever had. Upon my arrival late at night I entered my room and I noticed that the room key from the previous guest was still in the bathroom on top of the toilet. I tried not to pay much attention to it and focused on putting my baby to sleep. When it was time for me to go to sleep, I laid in the bed and was overwhelmed by the odor of cigarette that came from the sheets, it was horrible, that's when I realized that the sheets had not been changed from the previous guests that were there. As I was with a baby, I did not want to wake her up in the middle of night so I was forced to spend the night in this dirty bed. As soon as I woke up, I ran to the shower as even my hair had gotten the smell of the unwashed sheets. As I was taking a shower, I looked up and saw a used wash cloth with hairs on it on top of the shower curtain rail. GROSS!! The next morning, I went down to talk to the manager, Rafia Hakim, while she agreed to switch me to another room she claimed that she was not able to give me my money back for the first night but that if I contacted Expedia, when they reach out to her, she will give them the green light to give me a refund. Well, she LIED. Expedia tried to get in touch with her for three days and she was avoiding their call. She finally sent them an e-mail denying my request for a refund. She is a very dishonest person. I guess she believes it is normal for hotel guests to sleep in a dirty room. I am extremely upset by the whole experience.

We came to the this hotel from Orange County to have a good experience. The first experience in the room was a black thong! Yes I’m not kidding. So we called the front desk and told them what we found they did apologize and they said they gonna let the house keeping manager know. We spend 3 days in this hotel but they never come to clean the room. No towels nothing. And the last day we went to talk to the front desk again and told her what happened again but she didn’t even care she just kept on saying hmm okey hmm okey! And then I told her about the dirty room she said they don’t clean the rooms because of COVID. I should had gotten a letter when I checked in which I didn’t get anything. That is my first and last time I would ever go back to the Courtyard Hotel. If you wanna have dirty thongs in your room please come here ..

Really nice room, clean property, very convenient. My only complaint is that they charged $12 a day for parking but it was just a plain, open parking lot in a suburban office park environment. Otherwise, I would have given the fifth star