Based on 859 review
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This charming hotel is located in Downtown/Gaslamp District. null may take advantage of the Wi-Fi connection on public areas.
Check-out ends at: 11:00
Reception servicesLuggage storage
Could be really nice if they put an effort to renovate
Reviewed 26 october, 2021
At first sight, this place looked more like a hostel rather than a hotel. My husband and I arrived early and were able to leave our luggage in the uncleaned room. It was a little sketchy leaving your bags in am uncleaned room with the door opened, so that kind of made us uneasy while we were away. The room was big and spacious, the bed super comfortable and the bathroom big as well. The reason for the 3 stars are for: there was a moist /mildew smell throughout the hotel, there were holes in the ceilings from fixtures that had not been fixed, the shower would either be scolding hot or freezing cold and throughout the night you could hear homeless people yelling/traffic from the highway. It was OK for 2 nights, but I wouldn't want to stay longer.
Terrible Stay- Refund is yet to be issued
Reviewed 19 october, 2021
I booked a stay at your hotel from Friday October 15th-Sunday October 17th. I am writing you due to the unpleasant stay at your hotel. My husband and I arrived Friday night (late chick in requested) around midnight. When we got there, there was a 5'9, man, wearing a massive brown coat slumped in your chair in your lobby. As I was waiting for my husband to park this man proceeds to start questioning who I was and what I was doing there. To which, I ignored. My husband walked in and we proceeded to go to our room. The man follows us and corners us outside of our room and begins to yell at my husband that we need to leave, starts calling me a bitch and saying "take your b**** and get out. What's her attitude about." I had not said one word to this man. He then gets in my husbands face and starts tell him that we need to leave and he won't put up with me ignoring him. My husband tries to deescalate him by asking him to calm down and telling him everything is okay. He then goes into a room adjacent to ours and another man sticks his head out to say "why are you f****** coming in my room. I don't f****** know these people." These men were clearly on drugs. The two men then go into the room together and my husband and I finally get into our room only to see the sheets are dirty and the bathroom hasn't been cleaned in months. My husband and I thought it was safest not to stay in your hotel for the weekend due to this dangerous guest and no security on site and booked somewhere else. I am requesting a full refund for my stay.
NO parking lot
Reviewed 13 october, 2021
I was very disappointed that the Hotel did not had a Parking or at least i could not find it. i had to park around the corner in an area that haves parking time restricted. i expected one since you are in a great part of the city.
Amazing customer service
Reviewed 28 july, 2021
This is a difficult review to write because the staff were so friendly and honestly, are the only reason we stayed. We were told initially that we could check in early but if the room wasn't ready, we could leave our luggage with the front desk until it was ready. When we got there, a sign on the front desk counter informed us that the staff were on break and wouldn't return for an hour. With no where to store our things, we had to wait in the lobby for them to return. The lobby was hot with no air circulation- the air was stagnant and with an old building smell. We were hungry and miserable. When we were able to check in, booking.com apparently only booked us for 1 day instead of the 4 that we planned on staying, but they took care of the issue right away and were very accommodating. The building is very old, so we expect certain things such as the old building smell, but the smell was more intense in the room. My clothes absorbed the old smell. The carpet was sticky and all of the fixtures were falling apart. The blinds in the room were covered in dust and broken. I would think with such a great building and such history, attention to cleanliness would be a little more important. Honestly, that is my biggest complaint. An old building doesn't have to smell old and dirty. The patio area was a great place for me and my family to hang out and the location is great. Again, the staff was amazing and I am so thankful for them. Otherwise, we would have been out of there the first day.
Don’t book terrible
Reviewed 4 july, 2021
I didn’t even stay at this place and I still got charged!! Walked to this place and I smelled like pee. The room I was suppose to stay in was humid, there was water damage to the ceiling looks like sewage water. The tub was falling apart. This should not be a place to stay I’ll be reporting it to the health authorities.