Based on 2070 review
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Escape to San Diego and let our urban retreat transform every aspect of your stay into a revitalizing experience. Located in the Gaslamp Quarter near popular tourists attractions such as Little Italy and The Embarcadero, the Westin San Diego is perfectly located in the downtown core. During your stay, take in panoramic views of the San Diego Bay, Coronado Island and the downtown cityscape from your guestroom. Experience some of San Diego's top craft beer in The Bar or take a dip in our outdoor heated pool and whirlpool spa. Stay connected with complimentary Internet access in the lobby, and co...More details
Check-out ends at: 11:00
Food & Beveragerestaurant
Pool and wellness facilitiesOutdoor Pool.
Business Facilities / FacilitiesMeeting Rooms
Reception servicesLuggage storage
Reviewed 22 october, 2021
I really enjoyed my stay at the Westin San Diego Downtown. Thank you Janine for making me feel like family. From the moment I walked in you greeted me with a smile. Janine is a top tier worker and she is truly dedicated to pleasing the guest. Thank you Janine for the upgrade and the food & beverage coupon. You are truly a blessing at the Westin. Jerome Morgan PSA Airlines
Best front desk staff
Reviewed 8 october, 2021
Research shows the first person you meet when you walk into a hotel sets the tone for your experience. The first person we met was Rick. He was friendly, courteous and Knowledgeable. He offered practical suggestions to meet our needs. And we had an amazing experience. We ate in the resturant, the food was traditional hotel pricey but good. Our housekeeper,Rosa was kind also. We opted not to use the service but she was eager to relish anything we needed. All with a smile. The really cool part was a few days into our stay, as we passed the front desk, Rick acknowledged us by name. This isn't my first 5 star hotel experience but lately in some hotel 5 star service has been lacking . This hotel lived up and exceeded my expectation of a Westin. That was mostly because of the great service we received. The hotel itself was clean, modern and centrally located. I noticed the staff all had on mask.
Savanna is the best!!
Reviewed 3 october, 2021
One of the best hotel I ever been too!! Especially Savanna at the front desk she help us out so much I will definitely will back!!! Was out for business also also vacation! Definitely want to come visit San Diego again!!
Friendly Check In but Dirty Room
Reviewed 29 september, 2021
Our check in and staff experience was great however when we got in the room there was trash on the floor from the previous guest. There was also dust thick enough to write with your finger. Now, more than ever, it is important to trust in the cleanliness of the room. If they missed these items we could see, it made me wonder what other areas were not cleaned.
Some good and some bad
Reviewed 11 september, 2021
First of all I am a titanium lifetime with over 1,300 nights in Marriott properties. So understand what should and should not happen. They have a destination fee, I hate destination fees. Just be honest with the rate. Don't add fees. Bell people are great as was the airport shuttle driver. Room was clean but tired. Old style bathtub/shower, carpets in the hallways and public area are stained. Room was nice but small. Here is the issue. Front desk is a mess. Did the electronic key. You are suppose to be able to skip the front desk. Worked to get on the elevator but would not work on the room lock. Called down to the front desk and they said, " well we sent you an email that it was not working." Told them I never got the email and why have the electronic on your web page? Finally one of the bell desk brought a regular key up to me. Stopped down at the front desk to let them know about the issue and they admitted no email was sent. I then asked about titanium benefits and breakfast. No response for over 1,300 nights. No response on titanium benefits. Okay. What the heck. We will just sit and talk to each other and ignore the paying customers. Customer service, who cares. Let me tell you for a major hotel the options are really limited and expensive. Did have breakfast in the restaurant on one of the days they are open and waitress was very nice. Asked about $10 credit from destination fee. (Did I mention I hate sneaky fees - one supposed benefit to the destination fee is your internet. But as I am suppose to get for free anyway, so where is the benefit?) Cost for Greek yogurt with granola and fruit with a side of toast including tip was $21.32. The destination fee was suppose to allow a $10 credit. Guess what, no $10 credit so dealing with accounting on that for five days. Simply not up to quality standards for a top hotel.