Four Points by Sheraton San Jose Downtown

Starting at

$ 129

TripAdvisor Review

Based on 786 review

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This lovely hotel can be found in San Jose International Airport. Moreover, there is a wireless Internet connection at hand in communal areas. null can enjoy the convenience of 24-hour reception. Communal areas are wheelchair accessible at this null. Additionally, a car park is available on the prem...

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Property Info

This lovely hotel can be found in San Jose International Airport. Moreover, there is a wireless Internet connection at hand in communal areas. null can enjoy the convenience of 24-hour reception. Communal areas are wheelchair accessible at this null. Additionally, a car park is available on the premises for guests' extra convenience. The null offers business facilities. Some services of Four Points by Sheraton San Jose Downtown may be payable.

Check-in starts at: 15:00

Check-out ends at: 11:00

Property Amenities

Reception services
Concierge

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    302

  • Very Good

    294

  • Good

    108

  • Reasonable

    41

  • Bad

    41

Travelers profile
  • Business

    352

  • Couples

    147

  • Solo travel

    74

  • Family

    99

  • Friends getaway

    62

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

Average Facilities, Lacking Customer Service

Reviewed 15 november, 2021

TL;DR: hotel is tired but fine, parking charge is ridiculous, customer service is lackadaisical. This hotel is fine. That is the best I can say. It is a bit run down, carpets in the elevator lobby were duct-taped down, wall coverings are a bit frayed, the lighting in the rooms is absolutely insufficient, and the fact that they charge $35 to self-park in an unattended lot not connected to the hotel is absurd. But the room was clean and the beds were comfortable. Bigger issue is the indifferent guest service. When we arrived we were told that the room had just had its carpets shampooed, and housekeeping said they were dry. Since it was the only room available, we checked in and headed up. Housekeeping was incorrect, and the carpets throughout the room were still damp and slightly slippery. When I called down to the front desk to explain that the carpets were, in fact, not guest-ready, I was told (and I quote): "What are we supposed to do? If we didn't clean them you would just complain that they were dirty." Not the point. I understand that things get dirty and need to be cleaned, but the correct response would have been to apologize and offer some sort of compensation or accommodation. I finally asked them to at least comp my parking, which they agreed to. Of course, they did not, and I had to make another trip to the front desk to have the bill corrected when we checked out. I also observed the manager talking to another guest who had a concern over the cleanliness of a duvet, and while the words used were not rude, the whole interaction seemed slightly condescending and indifferent. On the whole, the hotel served its purpose for our trip, and the location was fine. But I would not likely stay again.

flintfuller

Cozy but no frills

Reviewed 11 november, 2021

Sheraton Four Points San Jose is in a nice location and its a short drive from the SJC airport. It is in need of updates, from the lobby to the elevators to the hallways everything looks worn. My room was quiet and cozy, but no room service was offered during my stay. The on site restaurant was closed on Sunday, and only open until 8 most weeknights. The morning coffee on site was a Keurig in lobby.

AmyReusswig

Hamilton trip

Reviewed 5 november, 2021

Overall, our stay here was good, but there were some things that we noticed. The bathtub was very slippery. I slipped and almost had a nasty accident. I was able to hold myself and not completely fall to the floor, had sore muscle for a couple of days because of that. The cigarette smell on the halls needs to go. Everything else was good. Thank you

temopre2021

less than OK

Reviewed 15 october, 2021

I am an ambassador elite guest, but I was not offered any form of upgrade for my stay, that's fair, maybe there is no availability - but when I called to ask about an upgrade and using my upgrade voucher, they told me if I used my upgrade request voucher, I could get a junior suite. Why did I not get upgraded to the junior suite in the first place? It was too much trouble to switch rooms so I did not follow up on this request, but it is disappointing that I received a so-so room while there were other nicer rooms available. I think Marriott has gotten a lot stingier with their upgrades, this was not my experience before COVID. But, OK, this is hardly something to complain about. However, my experience with customer service was not great. I sent multiple requests to have my sheets replaced, because they felt old and scratchy. I sent two messages to the app and I spoke to someone at the front desk, but they did not fulfill this request. I needed to heat up leftovers, which I was able to store in a fridge inside the room- but there is no shared microwave to use- you can only ask the front desk to heat your things up in the break-room microwave. There were stains on the towels, and the sheets were scratchy. I asked for water bottles on my first day, and again on my second day, and they asked to make sure that I did not receive more than 2 water bottles in that day. They also did not offer a location to me for refilling waters if I were to ask for more waters. Very stingy way to treat guests, in my experience. Overall, it was a very poor stay.

thuy p

Short Stay, Great Place

Reviewed 7 october, 2021

Perfect for my needs! Had to get a bit of work done and needed a place to stay in San Jose for a bit. Great value considering I reserved the room barely 2 days ahead of time and got a good room! Bed was very comfortable!

Suprememike123