Condado Plaza Hilton

I really tried to enjoy this property. As a Diamond Hilton member, I stay loyal and am a fairly low maintenance guest. But this property couldn't get too much right. One positive, every single employee I encountered was extremly gracious and friendly. Perhaps the problems are out of their control. But the problems are numerous. The bathrooms are small (like a coat closet) and not well cleaned. The beds are very low to the ground. The AC in my room continuously stopped working; a huge problem in the climate (the balcony door was closed). The rooms are old and were NOT clean. You would believe this was a budget hotel since clientele were obnoxious and loud at all times of the day, the smell of marijuana was throughout the halls. I would NEVER recommend this property during a weekend even if you are looking for a "budget" property. I didn't pay anything near budget pricing, which was a huge regret. So many little things went wrong, including incorrect billing, non response to some requests, etc. Hilton customer service was amazing at taking care of me post stay.

I can go anywhere and all I want is the condo, Hilton. 5-star hospitality, service, friendliness... Vivian, thank you for being the superstar of my trip, I went everywhere you said and ate like a queen. thank you to the bellman, management, everyone the front office manager is such a cheerful star, thank you so much for remembering my birthday and even wishing me happy birthday on that day! what more can I ask for, you guys made me feel like I had an extended family who is fun, beautiful, loving, and took covid fears out of my mind with a sparkling clean property and room. Trust me, I will be back!

Stayed at Condado Hilton Plaza for a quick getaway for my birthday and that was quite possibly the best decision I could have made. The hotel is a beachfront with large balcony rooms/suites as an option. The room Is completely functional. And the best part of my stay I’d say. Electrical outlets at the head of the bed with a post you can it place items on to keep close. My room was on 10th floor which was the highest floor there. Large balcony double bed a ocean view and it was absolutely breathing taking. Easy access with working elevators with limits on occupants due to covid. The hotel itself is very clean and tidy we could smell the lightly coated smell of bleach, linen and floors all clean to my likens. The safe , refrigerator and iron/board , clothes rack are all Housed in the bathroom FYI. I am unsure if that is so in all rooms. That wasn’t a big issue for us. All common areas of the hotel seemed to be clean more than several times a day. Pool time one will have to reserve a time frame for you and guest of the room which is lovely. Towels available at check in near poolside at your reserved time. You also have access to the beach which is right outside the pool gate and one has access to that all day until island curfew of 11pm. Being a guest at the hotel you have access to the chairs and umbrellas. They have daily activities that are posted through out the hotel. The location is right on the Ashford Ave where the happenings occur which is not as much currently due to covid but it’s great to walk and enjoy the breeze and ppl watch with mask until curfew. Right across from the hotel is a Denny’s, few steps farther Down the way is a subway that offers more than just subs , but wings pizza fries and pasta. There is no microwave in room again I’m unsure if it’s all rooms. Plenty of restaurants down the avenue. The island enforces the covid guidelines and I can say everyone tourist / locals that I saw over the course of my stay was adhering. You will need to take covid test before entering San Juan and upload documents online. It sounds like a lot but the online process actually was quite easy and painless VERY CELLPHONE FRIENDLY. There is a Resturant there onsite which was really good for breakfast we didn’t try other meal times. There is a water slide for the little ones to enjoy that falls into 3ft 8in of water which is the depth around that particular pool and that pool is also where the swim up bar is located. There is also a saltwater pool that is 6ft all the way around and a smaller warm water pool one jet at end end not powerful and not a jacuzzi but the water felt nice in the early morning. There is valet parking we didn’t use . We took 22$ taxi van and an Uber xl for 13$ at departure. I’d suggest the Bacardi Rum tour /mixologist class , it was amazing! Short Uber ride away . For eating a recommendation “the Eter” rooftop omg you won’t be disappointed All in all I will definitely be back undoubtably very soon!

This property is VERY OLD. It needs to be demolished and rebuilt. No amount of upgrade will help. The room is cavernous with basic furniture -bed, bedside tables, mirror, table, chair, and an ANALOG TV...I didn't know ANALOG TV's still existed. The coffee pot, microwave and refrigerator are located in the bathroom feet away from the toilet which is clearly unsanitary. The hotel location is excellent and the staff is very friendly. This property should be rated two stars. That is pretty much the positives. I inadvertently left chocolates ($48.00) in the refrigerator in my room that were gifts. I had enough time to return to the hotel, retrieve the chocolates and return to the airport in time to catch my flight. I called the hotel twice BUT NO ONE answered the phone. This was a chronic problem before I left NY for Puerto Rico. Called three times to inquire about ground transportation from the airport to the hotel. Each time it went to voicemail. Since I could have retrieved the chocolates if they had answered the phone I asked them to replace the chocolates. I acknowledged my role in this incident by being willing to finance the cost of Express Mailing the chocolates to NY . They refused to replace the chocolates and instead gave me points which I told them was NOT what I wanted. The hotel determined that posting points was what was best for them and would take priority over what would make me whole and satisfied. Will NEVER use a Hilton property again.

This hotel is by far the worst overseas hotel i ever been to . Its listed on some sites as a 5 star but it is not even a 1 star hotel but more like a 5 star MOTEL . What they need is PAINT !!! PAINT , PAINT AND MORE PAINT , INSIDE AND OUTSIDE AND OMG THE BALCONIES . JESUS CHRIST , IT DOESN'T GET ANY WORSE THAN THIS !!! I took pics and there was an hat that seem like it was there from about 4 months ago behind the sofa . Chinese food in the fridge to a condom wrapper in the bathroom . Do NOT WASTE YOUR TIME AND MONEY ON THIS HOTEL . THE only good thing the hotel is hellen that work at the front desk . Very courteous and polite . If i was there with just my spouse i would have checked out the next day but it would have been more expensive to check out the next day seeing that i booked 2 rooms and i was there with my kids . Total fail and they need to stop misleading people with the pics on the website !!!! This is a 1 star HOTEL but a 5 star motel !!!!