Based on 59 review
Select the date of your trip
Located in San Juan (Puerta de Tierra), El San Geronimo Hotel is a 4-minute walk from Fort San Jeronimo and 8 minutes by foot from Escambron Beach. This hotel is 1.8 mi (2.8 km) from Castillo de San Cristobal and 1.9 mi (3.1 km) from Puerto Rico Convention Center. Take in the views from a terrace and make use of amenities such as complimentary wireless Internet access and concierge services. Featured amenities include complimentary wired Internet access, a business center, and dry cleaning/laundry services. Make yourself at home in one of the 28 air-conditioned rooms featuring flat-screen tele...More details
Check-out ends at: 11:00
Reception servicesConciergeLuggage storage
Business Facilities / FacilitiesBusiness Center
Read and decide
Reviewed 28 november, 2021
Hotel Staff Maid service has been prompt and courteous. Maid service needs to be requested whenever the guest wants it. It is not automatically done. Also note that maid service working hours may differ one day to the other. Front desk staff were helpful. One day we went to ride a ferry from Ceiba ferry terminal, and realized that our tickets were left at the hotel. Front desk person was able to retrieve the tickets from room and send us a picture of it based on which we were able to get new tickets printed out at the ferry terminal. Breakfast The breakfast choices were extremely limited during our stay of a week - more so for us as we are also vegetarian. We had to send our teenage son outside for breakfast almost daily as there is just bread and bagel, and 2 kinds of cereal to eat at the breakfast. I had eaten bagels and cream cheese for a couple of days during our week long stay, and my wife had the same for 3 days. We had to pass hotel breakfast for the remaining of the days. Noticed that there were cheese slices (1-2 kinds like cheddar, swiss) as well, and occasional deli meat slices (not sure what kind, but noticed 1-2 types) for breakfast. Noticed 1-4 (clementines, grapefruit, kiwi, grapes, green apples, etc.) kinds were present on different days. Was able to find clementines for 3 days that I ate. Also noticed that there is no real butter at the breakfast, there is buttery blend or something similar that is not actually butter. When requested front desk for butter, was guided that it is what they have during the time of our visit. Also, during the time of our week long stay, there were no hot breakfast options like potatoes, omelettes, pancakes or waffles, etc. that may be more common in other places. Hotel Room We have stayed in what is called an Executive Double Room with two queen beds, sofa, and a small round dining table with four chairs, and were allocated Room 314. The size of the room was as expected and sufficient for our family of three. The room can sleep 6 when the sofa is used. The table was very useful to sit around and eat when we ordered food from outside. Carpet in the room is stained at multiple locations throughout and when the issue was presented to the management via e-mail with a request to cancel (as suggested by front desk), there was no communication from the manager for two days, and again we had to again speak forcefully with the front desk, and was offered another room of the same kind as replacement, and when my family checked out the other room, the other room was also stained a bit but not as much as the room allocated to us. The management was not willing to cancel the reservation, and refund for the unused portion as it was a prepaid purchase made through a third party. The room in my opinion is not rentable in current condition, and the carpet may need to be de stained or replaced before it can be rented out again. When we had laundry to be done one day, we were offered a free laundry service (otherwise, we were originally quoted 10$ for the service) and was informed about this by a call from the manager (fourth day of our stay) who otherwise did not bother to contact us when the cancellation was requested." Parking There is no parking available at this hotel. There is a paid parking facility at what looked like an abandoned hotel building close by (about 2 min walk) that charged 10$ a day to park the car. Our experience has been less than satisfactory based on these reasons, and also understand that these issues are fixable with some commitment from folks running the business. In case if these issues are of a concern to anyone reading this, will encourage you to contact the hotel directly, and get a better idea of conditions when you intend to travel, and make a decision accordingly.
Reviewed 25 september, 2021
I am utterly disgusted at what I have witnessed in my room. It is now 6:30pm and I checked in at around 4:30pm and so far I have killed 4+ fruit flies and there are stains everywhere. While trying to eat my food that I ordered, I could barely eat without the fruit flies plunging to my food. I am VERY uncomfortable and quite honestly do not want to stay here because it feels like I am sleeping in filth. I am very disappointed, and surprised at the misleading good reviews that this hotel has. I was trying to stay positive since I am only here for one night, but this is unacceptable! Other concerns: The shower gets cold after 3 minutes, so I had to rush and wash up fast There’s long hair in the shower and on the floor (it isn’t mine, and I have braids) (look like poop stains on the towels) The toilet was NOT cleaned, there is also poop and dirt around the rim
Overcharged me alot
Reviewed 30 july, 2021
Stayed at this hotel and they overcharged me by almost 1,000. Tried calling but no one answers, then sent a email and they only responded by sending me my receipts but didn’t explain why they charged me extra and now won’t respond to me. Had to fight the charge with my bank. Don’t ever stay here.
Light sleepers beware
Reviewed 22 may, 2021
Hotel location is in walking distance of key aspects of the city. Unfortunately, it’s near a main road and while the windows keep our regular traffic noise, any honking or loud music comes through. The sound insulation is really poor against noise from the hallway, which made it difficult to sleep as other guests partied or were loud coming back late at night on the weekend. Cleanliness was so-so. Front desk was helpful. Depending on which room you get, they (including bathroom) can be very small. Of note, there’s no breakfast during Covid despite what it says on third party sites. Overall, I would not stay here again.
STAY AWAY FROM HERE! AWFUL!!!
Reviewed 8 may, 2021
What a piece of junk place! It’s worse than your college dorm room. Party in the lobby with front desk clerk at the desk. Many people hanging in the little lobby and outside the doors. Fire alarm went off from smoking weed in LOBBY. Doors slamming, yelling , partying, music. Not fun with a child with you and a 7am flight Fire alarm went off 3 times!!! We had to turn on TV to drown out noise. I went to complain but nothing stopped I should get my money back. This place is probably one of the WORST PLACES IVE EVER STAYED AT!!!!!!