OLV Hotel

Listen, I am so upset to even say this because I had such high expectations for this place but it was such a disappointment. THIS PLACE IS A CATFISH!!! It 100% ruined our trip. We stayed in the panorama suite w/ the beyond balcony for 4 days. The second we checked in they asked for our bags to "disinfect", which they took out of sight and my partners speaker was stolen. It was her carry on so it didn't leave her sight once and there was an issue w tsa and I watched her put it back in so we know for a fact it was during that time only that it left her side. We had to talk to management for an hour and a half immediately arriving. We then get to the room and it looked differently than on photos and smelled completely like mildew. Specifically the ceiling was much lower and you are not directly over the water. You are over a busy street. You can hear everything from the people talking on the street, parties, cars, lawn mowers at 8am- you name it. We couldn't sleep in once. The dividers on the balcony that are disconnecting you from your neighbor are made of plastic grass only so you can literally hear your neighbor breathe and also can peak through cracks so you have 0 privacy. I cannot make this up- The rooms AC ended up breaking and everything in the room was soaked including the bed, all my papers and the floor. They sent a maintenance guy in to check and he said it was the breaker (lol). Again more hours talking to management and trying to get things fixed. We also found two little baby roaches in the right sink coming out of the cracks. We tried to flush them down but we saw them again the following morning. They should do a better job at thoroughly cleaning such as the corners, cracks, and especially the shower which has left over wash marks. We found left over crackers and a hair on the bed when we first arrived too. The room also did not have any sort of menu for room service or any number for us to call to contact management so we had to commute downstairs every time there was an issue which unfortunately was often. The last night we were upgraded to the highest level suit and there was literally an air unit on the ceiling and left over hair ties from the previous guest crusted on the shower floor. Again- if CLEAN DETAILS ARE IMPORTANT TO YOU THIS IS NOT FOR YOU. I could wrote a novel about our horrible experience but I'm sure you get the point. This place has a beautiful pool/ lounge area and the aesthetic is gorgeous however if you are looking for quality stay elsewhere. Come for some pics only and save yourself the $400 a night

I was with my husband and we loved the whole stay. Upon arrival at the hotel, the valet team was excellent with their service. At the front desk we were greeted with a smile and welcomed. Upon arriving in the room I was delighted by the beautiful decor and luxurious details that add a chic and extravagant touch. The jacuzzi and shower are a plus to enjoy as a couple. The view of the bay is spectacular and the pool on the roftop is unique. Cleanliness and service are excellent. For me this place is also ideal for taking photos in the different spaces it has. My husband and I had a great time and although we did not try the restaurant, we have that appointment to return. Thanks to the creators of this dream place!! #PR #OLV

I came back to PR a month after my last visit to stay at this hotel. It was amazing. I stayed at the sister hotel a block away last month. So romantic and the shower was spectacular! We may have spent more time in there than most. The room was so special and spacious. There was no reason to leave the hotel because we the pool, rooftop and restaurant gave us enough entertainment when we left our room. I’d recommend getting a couples massage. I spent one day working on the rooftop and the staff kept the coffee coming. Perfect for sunbathing or a bit of working.

No flexibility to changes on the schedule, totally overpriced, most rooms with no outside windows, special service packages extremely overpriced, noisy floors - particularly if you are close to the elevator, etc. The only thing that worked was the valet parking service. We had a really bad experience there.

The only hotel for adults only in San Juan. The hotel faces the Condado lagoon. The neighborhood is touristy and residential. Its interior design, Italian opulence. The staff is friendly. The rooms are very spacious suites. The bathroom, as if you were in a spa, very spacious as well. The services for now are limited, due to health. The pool is on the roof next to the terrace. The weather, warm and breeze. The stay, very pleasant and relaxing. Good for a winter getaway.