Based on 650 review
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Situated across the main boulevard with 97 comfortable rooms and Deluxe Cabañas, the property is surrounded by beautiful and exotic garden area with a Mexican town feeling. Casa del Mar Cozumel Hotel & Dive Resort is located two and a half miles south of downtown, less than five minutes away from the famous "Paraiso" reef. At Casa del Mar Cozumel Hotel & Dive Resort you will also find paddle tennis courts, playground basketball, beach area with palapas, hot tub, game room, swimming pool with pool bar. If you are looking for sun, fun and great diving, there is no better place than Cozumel. Than...More details
Check-out ends at: 11:00
Reviewed 3 november, 2021
Durante nuestra estancia nos vendieron un paquete todo incluso y al final cambiaron lod menús por tipo comida corrida y solo nos dieron agua y refresco, la habitación que pague era triple y terminarlos en una doble y desde la puerta del baño que no cerraba o las llaves del baño que no cerraban y goteaba todo el tiempo el agua y adicional a qué los contactos no servían. Cuando se reclamó en el hotel simplemente fuimos ignorados tanto en el restaurante que los meseros lo único que sabían de ir es eso no está incluido. Y su forma grosera de responde la comida terrible. No entiendo Por que venden algo todo incluso y no es verdad.. pésimo servicio. During our stay they sold us a package, everything even and in the end they changed the menus for regular food type and they only gave us water and soft drinks, the room I paid was triple and I finished them in a double and from the bathroom door that did not close or the keys the bathroom that did not close and the water dripped all the time and in addition to what the contacts did not work. When it was claimed at the hotel we were simply ignored so much in the restaurant that the only thing the waiters knew about going is that it is not included. And his rude way of responding to terrible food. I don't understand Poot that they sell something all over even and it's not true. terrible service
Reviewed 6 september, 2021
Great spot... i was on the third floor had a great view. Rooms were clean, service was great, food at restaurant was good, location was good, their beach and pool areas were good aswell. Great place for the money you pay, will definitely be back.
Ghosted from a March 2020 booking
Reviewed 9 june, 2021
I’m writing this to try and get the resort to respond to me. I had a reservation scheduled and paid for in March 2020, just as things were shutting down in the US. I asked to cancel initially, was offered to reschedule instead, and accepted, thinking this would last a few months at the time at most. With my current circumstances, I’ve been trying to contact the resort to process the refund for several weeks now, but have had no reply. I’d be happy to accept a voucher or credit in writing for a future visit at all instead of a refund, but it doesn’t sit well with me that the thousand+ USD I paid is basically missing. Casa Del Mar team, please let me know me you are able to help with this.
Excellent in every way
Reviewed 1 june, 2021
This is a well-established great place to stay! Rooms are clean spacious and set up for drying diving gear should you need it. I really enjoyed the organic soap products they had. There is no request they did not accommodate! And when I lost my wallet they went out of their way to help me. Thank you Tio Jose! The restaurant is okay. The bartenders are awesome! The property is lovely with the swim-up pool! The location is great because it's halfway between most diving and town. Only thing that could be better is being on the ocean so you could be picked up by boat rather than taxi to everywhere. Totally satisfied with my stay! The only annoying thing was that they shower grout was loose and I kept stepping on it in the shower. Other than that this is a fantastic place to stay and I'm heading back to several people who had been coming there since the '80s!
Dive trip with friends
Reviewed 1 may, 2021
We stayed at Casa Del Mar for 10 nights. It was great. The breakfast was very good. We ate one evening there and the hamburger I had was very good. More importantly the staff was amazing, both in the hotel and in the restaurant. Two waiters were particularly attentive Alfonso and Javier! After 2 days they knew our names and could almost read our minds on ordering! Truly the best experience in a restaurant ever! The hotel staff was very accommodating, answering questions, calling for taxis, friendliness. The room cleaning staff were diligent in this COVId time. Cleanliness was superb! I would stay here again and recommend to anyone that likes a smaller friendlier dive hotel to look no further!!!