Based on 251 review
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This hotel is located in the Valle Oriente district, just a couple of steps from the centre. Here, guests will be able to explore countless shopping and entertainment venues. Monterrey is around 40 km from the hotel, and the international airport as well as Cintermex shopping centre are situated just 30 km away. This modern building is equally suitable for business guests and holidaymakers. There are a total of 198 spacious rooms with luxury floors as well as wheelchair accessible facilities. The hotel is also able to arrange weddings on the hotel premises. Amongst the facilities count a foyer...More details
Check-out ends at: 11:00
Food & Beveragerestaurant
Pool and wellness facilitiesPoolOutdoor Pool.
Business Facilities / FacilitiesMeeting Rooms
Reception servicesLuggage storage
Great location, need to improve service!
Reviewed 28 july, 2021
Allow me to say that this property is in the center of trendy San Pedro, walk access to shopping centers, restaurants, and entertainment. Infrastructure and rooms are in good condition, rooms are large and comfortable (including an A/C that works well!!). Where this location need urgent attention is in the service side: (a) front desk experience was sub-standard, I think mainly because is under staffed; (b) Hotel has only 1 restaurant, which is perfectly fine for a HI, On this I will split my comments: (1) Morning service is suppose to start at 6:30AM, well by 7:00AM they have only half of things out, wont be until 7:30-8:00AM when is in full swing. So if you need to depart early in the morning plan a stop by a coffee shop. (2) Room Service is GREAT! fast, large variety and very good quality food. (c) Check out process confirmed my perception on the front desk, it took them ~30 minutes just to print me a charges summary (not even a proper invoice). I like the location a lot, however don't think is enough .
A mistake in booking, through Agado, meant I was totally ripped off.
Reviewed 26 august, 2019
First the hotel. Nice enough, clean and reception staff helpfull. Don't expect a cooked breakfast if you are vegetarian! Even the scrambled eggs have meat in them. To the rip-off. I mistakenly booked for Aug instead of July, same dates. When I arrived and it was realised, I was told by the reception staff to contact the agent who would do a refund.Obviously I had to pay for the rooms now I was there, so I paid £454 on top of the £309 already paid to Agado. On my return to the UK I contacted Agado who then contacted the hotel. The hotel told them that they were not prepard to move on their policy that, if I didn't turn up on the Aug dates, it would be considered a no-show. So for a 5 night stay the hotel has had £763 of my money, plus of course they will have filled the room that was vacant, presumably at the same £454. Total money made by the hotel through one simple mistake by a PAYING customer - £1214 for 5 nights. Like I said, a complete rip-off!
Very minor complaints, but otherwise perfect.
Reviewed 29 january, 2019
Stayed here for 5 days in January 2019 and was satisfied with my stay. It's close to many restaurants and a large shopping centre, but the hotel itself also has a restaurant, which I ate at twice, and enjoyed the meals I had, especially the buffalo wings. There's also a small convenience store with soda, snacks and toiletries, in case you need either. The rooms were spacious and clean, and the beds were comfortable. My room was facing north towards the school, and was very quiet. Even though it was right beside the elevator, I was never disturbed by any elevator noises. The Free WiFi worked fine for me during the entire length of my stay, but the TV had a few minor issues with reception. My only complaint about my room in particular was the weak pressure on the shower, and the tub faucet being loose. The staff, from the front desk to the food service, were polite and friendly. I plan on coming to Monterrey again in the future, and will more than likely be staying here again when I do so.
Good location with caveats
Reviewed 4 january, 2019
Rooms can get very cold at night and one has to call the front desk every single night to remind them to turn the heating on. The personnel always came up with a nonsense excuse explaining that the heating system only works when the outside temperature falls below a certain level. I have stayed at hundreds of hotels all over the world and this is the first hotel I stay in that monitors the temperature in the outside to control the temperature inside of the building. It is weird, to say the least... The front desk personnel could have been a little bit more kind and understanding instead of resorting to cookie-cutter, nonsense responses. We have stayed at this hotel two years in a row. In both instances, the room keeper always left only 3 towels no matter how many times we reminded her we were a family of four. We had to call every single day in order to request the missing extra towel. We also tried addressing the issue with the front desk but to no avail. On the good side: Rooms have a good size, Wi-Fi is kind of decent most of the time, Parking is free but way too dusty and dirty
Great experience,Great Food,Great Ambience
Reviewed 15 december, 2018
Great experience,Great Food,Great Ambience. Location is also nice .see pictures taken from my room window. Breakfast is also delicious. Shopping mall s are nearby.very lively place to stay for business or leisure