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TripAdvisor Review
Based on 822 review
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This modern establishment is located opposite of the World Trade Centre and Futura Tower in the financial district of El Salvador. The nearby Plaza Futura offers a range of cafés, bars and restaurant. The San Salvador Cathedral is within walking distance and can be reached for around 15 minutes, whi...
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This modern establishment is located opposite of the World Trade Centre and Futura Tower in the financial district of El Salvador. The nearby Plaza Futura offers a range of cafés, bars and restaurant. The San Salvador Cathedral is within walking distance and can be reached for around 15 minutes, while the gulf and a number of museums, larger shops and other attractions are around 3 km away. Surrounded by trees, this modern hotel welcomes its guests to comfortable and beautifully-appointed rooms, which present mesmerising views of San Salvador volcano. Each air-conditioned accommodation offers ...
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Check-in starts at: 15:00
Check-out ends at: 11:00
Values realeated to administratives fees are already included at the moment of purchase at the HURB website. Local fees, services fees and resort fees may not be included and should be paid directly to the hotel.
restaurant
Outdoor Pool
Steam room
Meeting Rooms
Elevator
Concierge
Luggage storage
TripAdvisor
Excellent
440
Very Good
272
Good
66
Reasonable
26
Bad
18
Business
494
Couples
94
Solo travel
43
Family
87
Friends getaway
60
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
Reviewed 18 July, 2021
Overall good hotel. The hotel staff were pleasant and the room was nice and clean. The food and drinks were good. The bartender (Santos) and Manager (Enrique) were very professional and welcoming. Definitely recommend it and would stay here again. The only bad moment at this hotel was upon our arrival the parking lot security guard was very demanding and rude. I addressed this issue with hotel staff and they were very apologetic.
AAM747
Reviewed 13 June, 2021
The location is excellent there’s a plaza near by, that you can go through the hotel. Where you can find restaurants. The hotel it self is outdated needs attention. I stayed in the second floor my room oh my god, the view spectacular but the toilet broke several times. Until a light bulb turned on the maintenance tech to replace the pump. After it was replaced toilet. Few days later toilet wouldn’t flush again. Frustrating to keep calling to report stuff. On top of that the A/C started leaking on top of the bathroom sink. They said they fixed it . but days later it leaked. So inconvenience, they didn’t bother to offer me another room. Until 4 days left on my reservation I declined. A hassle moving to another room. That meant pack & un pack again. They provided a refrigerator that look all beat up. It freeze all the drinks. The door got jammed there I was calling to have them fix it. The safe died on me I had to call again to fix or replace. It was on thing after the other. The staff in the reception was great & door man as well very attentive. The restaurant area. For dinner they need to offer a variety of food. The menu is very limited. Is either pizza, tacos, hamburgers. Need more variety. Buffet is alright again I had to request food to have for another day. Which I appreciate it. they listened to my needs. The service was excellent when Valentina, Yamilet & Robert García were in the floor. Excellent employees. I appreciate you help & kindness. When they were not around oh my god I had to ask for coffee no one offer all I kept seeing were the other servers more worry about cleaning the tables, than helping customers. Very grateful to Valentina, Yamilet & Roberto. Also supervisor Juan Carlos & Fernando. They always came to ask how everything was. Thank you. Also the lady in charge of making pupusas Maria Rosa Centeno very sweet & kind lady. Thank you. My suggestion is they need to inspect the rooms before the customer arrive. Check that everything is in working order. That the room has towels, shampoo, soap, toilet paper. The A/C is in good working order. I had to request towels, the people cleaning the room. Neglected to see if the room had towels they don’t pay attention. Bummer.
Krystal P
Reviewed 13 May, 2021
This hotel had the absolute best customer service. The staff were attentive and receptive to every question and request. The hotel is clean and tastefully decorated. The King room with Volcano view should not be missed! Wonderful stay. I could not have asked for better. COVID protocols in place at all times. Incredibly easy to maintain distance, sanitizer everywhere and masks required.
NinaRebelde
Reviewed 13 April, 2021
Overall this is a great place to stay, staff is wonderful and they make you feel like home. No issues it all, clean, nice views and awesome food. Enrique, Salomón and Roberto you guys rock!! Should come back again soon!
Pioneer23725
Reviewed 18 March, 2021
Hotel was exceptional clean and I saw staff working to keep it that way. The hotel was beautiful on the inside with great ambiance. The restaurant has a buffet style service for breakfast with a chef there to cook your food. My omelet was delicious and I loved the plantains and assorted breads and deserts. The view of the Sleeping Giant Volcano and the lush plants around the swimming pool topped it off. Far as security, never no problems. I’m from Tennessee if that helps you to know that. Great Stay P.S. They are very COVID-19 protocol conscious. All the staff wear masks and guest must wear them if they are not in their room.
derrellcagle