Based on 1774 review
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The following services and amenities are available, but with reduced service: Breakfast.The following services and amenities are currently not available: Airport Shuttle, Complimentary Evening Social, Fitness Center, On-site Restaurant(s), Pool, Room Service.Welcome to the newly renovated Embassy Suites Santa Ana – Orange County Airport North. With a beautiful brand new atrium, lobby, and restaurant, our hotel is an ideal place to stay for business or for leisure. Our hotel is conveniently located near many world renowned attractions and national businesses. Complimentary transportation is pro...More details
Check-out ends at: 11:00
Food & Beveragerestaurant
Pool and wellness facilitiesIndoor pool.
Reception servicesConciergeLuggage storage
Business Facilities / FacilitiesBusiness Center
1 night, disappointed
Reviewed 30 november, 2021
AC won’t go below 72 degrees. Room smelled musty. Room I booked in app, was not available. Shuttle to airport is no longer in service. Did not state this when I booked, as I needed a lift to the airport in the morning and had to take an Uber.
No heat in the rooms
Reviewed 27 november, 2021
This hotel had no heat in the rooms during my stay while it got into the low at night my family and I froze trying to heat up the room only to be told by staff that they had it turned off in all the rooms. Avoid this place and it’s $24 parking rate
Reviewed 26 november, 2021
THE WORST 😦😦😦 This is one I wish I could give less than one star. It doesn't rate even being a hotel. From arriving at the room we noticed the smell was awful. The floor and carpet were covered with spots. I've added pictures just so you know what I'm saying is true. The paint was cracked and the furniture looked like it came from a second hand store. I went to get ice from the ice machine. The guy downstairs told me there was ice machines on almost every floor. Sounded great. Not! I went to the ice machine on the 7th floor.. it didn't work. I tried to go down the stairs to the 6th floor only I couldn't get back in the building so I had to go all the way to the bottom floor and ride the elevator back up to the 6th floor. Upon arriving on sixth floor I found that ice maker didn't work either. I had to get in the elevator and go down to the 5th floor to finally get ice. I might add when I enter the ice room it was one of the worst smells I've ever encountered in my life. Upon arriving back to my room, I opened the refrigerator door only to find a huge block of ice where the freezer is supposed to be. That's just great for my ice cream. It melted. After complaining to the front desk about some of these problems they changed us to a different room. Needless to say I will never return to this hotel. I would advise anyone who's considering staying here to rethink that. I would give a bad motel 6 two stars more than I'm giving this hotel. They did have a pretty atrium though. Sad😕 You guys need to get your act together. PS. The temperature was a little cold so I turned on the heater. It got colder. I called maintenance who told me the system was set for air condition only. There is no heat. The building has to be set on either AC or heat. I've never heard anything so ridiculous in my life. I may even request a refund on this hotel stay.
Next to Freeway - Lot of noise
Reviewed 25 november, 2021
I have been on high 8th floor room and yet could not sleep due to lot of car noise being next to the highway. Talked to Eric (manager) to switch rooms and unfortunately, he said they were sold out (though on website I could still show availability for booking the same night) He acknowledged the noise and was kind to issue a refund if needed. The bathrooms are also a bit less than typical Embassy suites average. I will not book this hotel again.
My excellent stay
Reviewed 22 november, 2021
Thank you all for making this a great stay and for always greeting us with a great attitude . I will be staying with you all soon. Probably in December . Who ever the inlet lady is . Is so awesome to be able to keep up with that many customers and still great each of them with a smile and great attitude