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TripAdvisor Review
Based on 90 review
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Located in Santa Barbara (Santa Barbara Beach), Avania Inn of Santa Barbara is within a 15-minute walk of Santa Barbara City College and Stearns Wharf. This motel is 11.1 mi (17.9 km) from University of California-Santa Barbara and 2.4 mi (3.9 km) from Santa Barbara County Courthouse. Be sure to enj...
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Located in Santa Barbara (Santa Barbara Beach), Avania Inn of Santa Barbara is within a 15-minute walk of Santa Barbara City College and Stearns Wharf. This motel is 11.1 mi (17.9 km) from University of California-Santa Barbara and 2.4 mi (3.9 km) from Santa Barbara County Courthouse. Be sure to enjoy recreational amenities, including an outdoor pool, a spa tub, and a sauna. Additional amenities at this motel include complimentary wireless Internet access and a television in a common area. Featured amenities include express check-out, complimentary newspapers in the lobby, and a 24-hour front ...
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Check-in starts at: 15:00
Check-out ends at: 11:00
Values realeated to administratives fees are already included at the moment of purchase at the HURB website. Local fees, services fees and resort fees may not be included and should be paid directly to the hotel.
Outdoor Pool
Steam room
Hot tub
Elevator
Luggage storage
TripAdvisor
Excellent
69
Very Good
16
Good
3
Reasonable
2
Bad
0
Business
9
Couples
15
Solo travel
4
Family
19
Friends getaway
11
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
Reviewed 22 July, 2021
The room itself was great - no problems there. The problem was that the website said there was complimentary parking but failed to mention the limited availability of parking. We stayed over Memorial Day weekend and were given a parking placard to place in our car. When we went out to dinner and returned, the lot was full. We didn't see a placard in the majority of cars. I called the front desk to ask what we could do and they said if the lot was full we should park on the street but watch the signs so we don't get towed. It was definitely an inconvenience but we found a spot on the street and our car was fine the next morning. Then we went to check out. I mentioned our disappointment to the young man working the front desk about how no one informed us that parking was limited - either on the website or when we checked in. He was barely able to respond when a woman named Gloria, I think, or maybe Laurie, swooped in and rudely told us the website said parking was complimentary but limited. I told her it didn't, and offered to show her on my phone. She yelled to me and my wife, "Have a good day!" And we were stunned. At that point all I could do was try to coach her based on my years of experience in customer service. I calmly told her that this was an opportunity to acknowledge the inconvenience or say she would talk to the managers about it, and she just barked, "Have a good day!" again. My wife asked her if she was the manager and she said, "I'm one of the managers!" I wasn't planning to ask for any kind of compensation, but her rudeness made me ask if there was anything they could do. She again reiterated that parking was limited and that we were told that on the website and via email (neither said anything except parking was complimentary) and she again yelled, "Have a good day!" Our complaint could have been handled by anyone with the smallest sense of empathy or customer support, but she took an inconvenience and turned it into such a hostile situation that we can never recommend this hotel to anyone because it sounds the inept management would turn any possible problem into a nightmare. This place is not worth the risk.
PloddingThrough
Reviewed 21 July, 2021
This was a clean and friendly and safe place to stay. The lobby is very nice and the breakfast (although simple during Covid) was adequate and well staffed. The staff here that sticks out as excellent. They were at tentative and helpful in many ways went above and beyond. A special shout out to Michael Green for helping with so many suggestions and directions for some SBCC related connections. We enjoyed the balcony also as did many other guests looking around.
vbwendyp
Reviewed 21 July, 2021
The staff at Avania Inn was very accommodating. We were able to leave all of our bags at the front desk before check-in & after check-out for no extra charge. Despite returning to the front desk several times for new requests (complimentary cold water, extra key cards, towels, etc.), the front desk never failed to fulfill our requests. Michael G. in particular was very helpful, even providing information the day of over the phone. Only downsides were that the ice machine was quite out of the way (near the pool at ground level) and that there was a time our key cards stopped working. That latter problem was resolved without issue with a quick visit to the front desk, so no big deal there. Overall a quality experience for those wanting to be near the Amtrak station, harbor, West Beach, & State Street.
TyAlf12
Reviewed 20 July, 2021
We stayed at the avania for a couple nights while heading up north we arrived the day of our check in around 1 hour early. We got to the front desk and were received by Daniel in a very welcoming way he was able to check us in early as the room was ready which is always nice as we can start our activities in the city sooner. Daniel had a great recommendations on some restaurants and winery's in town which we were able to enjoy. Overall great stay with the awesome staff and a nearby location to the beach and State Street , but walls are a bit thin if you have someone on your ceiling as you can hear them stepping at times nothing getting a top floor room cant fix. we hope to be visiting Santa Barbara and the Avania inn soon !
cecyp85
Reviewed 20 July, 2021
Close to everything. Clean The front clerk was extremely helpful with our needs. Michael was very courteous. Property was clean and has plenty of parking. Near beach and Harbor for nice walks in the evening. If looking for restaurants, there are plenty places to dine.
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