Based on 78 review
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This city hotel is located in the heart of the financial and business district of Santa Cruz de la Sierra, just a few minutes' walk from the city's main square. Guests will find a range of restaurants and shops nearby, and the nearest nightlife venues are just a 10-minute drive from the accommodation. Other attractions such as the Biocentro Guembe and Aqualand can be reached within 35 minutes by car. This 52-room hotel has its own unique style and provides guests with luxurious facilities. The lobby features a 24-hour reception and check-out service, safe and lift access. There is a café on si...More details
Check-out ends at: 11:00
Food & Beveragerestaurant
Pool and wellness facilities.
Reception servicesLuggage storage
Reviewed 25 june, 2021
Awful - just plain awful. We were accommodated in this hotel as our flight was cancelled. Dated decor, an unventilated bathroom, and substantial noise from adjacent bathrooms are all bothersome, but what really kills this place is that it’s just outright dirty.
Disappointing hotel; use only as a last resort despite good location
Reviewed 30 july, 2019
I chose Hotel Arenal because it was centrally located. The hotel was poor, bordering on terrible. (1) the front steps of the hotel begin behind the narrow sidewalk of its one-way street. No place for a taxi to pull over so either the taxi stops traffic or it pulls to the right and you have to cross the street; no taxis available at the hotel. (2) the windows didn't close correctly in my room; the wind whistled and rustled the drapes all night. (3) the hotel has an elevator, but you have to take stairs to get to the elevator, both from the street and then from the lobby; some of the floors have steps between the elevator and the rooms (4) front desk service is indifferent (5) breakfast is fair, but the dining room is very crowded with tables and it's hard to get to the buffet even when most of the tables are empty; quota is one cup of coffee per person (6) my hotel room was laid out such that I had to duck my head when moving from the entry area to the bed area; it had an arch that stopped 5.5 feet above the ground; (7) the hotel is not a 4-star hotel (as booking.com describes it); 2- or 3-star at best, and a disappointment. I would NOT stay there again.
Would not stay here again
Reviewed 30 january, 2018
The beds were comfy but our bathroom flooded due to what can only be poor construction. Our breakfasts were mostly stale considering we had to pay around 40 Bolivianos to have it, only cos we had arrived a few too many hours before check in after an overnight bus. Not impressed.
Comfy stay with good breakfast
Reviewed 17 august, 2017
Nice comfy & fairly spacious room. Took awhile for water to heat up but once it did - good hot shower, however water goes all over bathroom floor. Easy walk to main square. Cheese & ham omelets made to order at breakfast.
Reviewed 18 october, 2016
After an 8 hour overnight bus we had to wait over 5 hours for our room to be ready. No drinks were offered..... and we were exhausted. We took the breakfast at a cost of 45 Bolivian. I asked if I could borrow a pen from reception whilst I waited this was not possible..... then after a long wait for the room I was told to remove my foot from a stool by the receptionist. I apologised but found the whole place gave off a vibe that customers were a huge inconvenience. We were a group of 10 people so it would have at least made sense to try and get one room ready so people could freshen up.... The area around the hotel feels quite shady. I would not stay here on my own.