Hotel Arenal

Starting at

$ 51

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Lobby
Reception

TripAdvisor Review

Based on 78 review

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This city hotel is located in the heart of the financial and business district of Santa Cruz de la Sierra, just a few minutes' walk from the city's main square. Guests will find a range of restaurants and shops nearby, and the nearest nightlife venues are just a 10-minute drive from the accommodatio...

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Property Info

This city hotel is located in the heart of the financial and business district of Santa Cruz de la Sierra, just a few minutes' walk from the city's main square. Guests will find a range of restaurants and shops nearby, and the nearest nightlife venues are just a 10-minute drive from the accommodation. Other attractions such as the Biocentro Guembe and Aqualand can be reached within 35 minutes by car. This 52-room hotel has its own unique style and provides guests with luxurious facilities. The lobby features a 24-hour reception and check-out service, safe and lift access. There is a café on si...

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Check-in starts at: 15:00

Check-out ends at: 11:00

Property Amenities

Food & Beverage
restaurant
several
Elevator
Pool and wellness facilities
.
Reception services
Luggage storage
No rollaway / extra beds availableThe establishment is cleaned with disinfectant productsThe establishment confirms that it is implementing additional measures in the area of customer safetyThe establishment confirms that it is implementing additional measures in the field of cleaningSocial distancing measures are appliedEssential workers only: NOIndividually packed meals availableHand sanitizing gel is provided to guestsLaundryTemperature measurement available to customersEmployees wear personal protective equipmentEmployee temperature is measured frequently24 hour receptionSheets and towels are washed at a minimum temperature of 60 ° CFree wireless internetFrequently touched surfaces are disinfectedDry cleaning / laundry servicesWheelchair access (there may be some limitations)Airport shuttle (surcharge)Smoking areasReception with wheelchair accessSupport for excursions / ticket purchaseParty roomNumber of outdoor pools: 2Free breakfastBar / LoungeTake advantage of recreation opportunities such as a seasonal outdoor pool or take in the view from a terrace and a garden. Additional features at this Mediterranean hotel include complimentary wireleTake advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional features at this hostal include complimentary wireless Internet access, tTake advantage of recreation opportunities such as a seasonal outdoor pool or take in the view from a terrace and a garden. Additional features at this Mediterranean hotel include complimentary wireleCon bicicletas de alquiler y muchas otras instalaciones recreativas a tu disposición, no te quedará ni un minuto libre. Tienes también una terraza y jardín donde sentarte a contemplar el paisaje. EncoTake in the views from a garden and make use of amenities such as complimentary wireless Internet access and gift shops/newsstands. This hotel also features tour/ticket assistance, a picnic area, and Pamper yourself with a visit to the spa, which offers massages and body treatments. You're sure to appreciate the recreational amenities, including a spa tub, an outdoor tennis court, and a sauna. AddTake in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. Additional amenities at this campground include a television in a common area, aTake advantage of recreation opportunities such as a seasonal outdoor pool or take in the view from a terrace and a garden. Additional features at this Mediterranean hotel include complimentary wireleTake time to pamper yourself with a visit to the full-service spa. This lodge also features complimentary wireless Internet access and concierge services.Take advantage of recreation opportunities such as a seasonal outdoor pool or take in the view from a terrace and a garden. Additional features at this Mediterranean hotel include complimentary wireleTake advantage of recreation opportunities such as a lazy river or take in the view from a rooftop terrace and a garden. Additional features at this hotel include complimentary wireless Internet accesBusiness centerTake time to pamper yourself with a visit to the full-service spa. This lodge also features complimentary wireless Internet access and concierge services.Take advantage of recreation opportunities such as a lazy river or take in the view from a rooftop terrace and a garden. Additional features at this hotel include complimentary wireless Internet accesTake in the views from a rooftop terrace and a garden and make use of amenities such as concierge services.Dip into one of the 2 outdoor swimming pools or enjoy other recreational amenities including a sauna and a fitness center. Additional features at this aparthotel include complimentary wireless Interne

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    11

  • Very Good

    14

  • Good

    10

  • Reasonable

    20

  • Bad

    23

Travelers profile
  • Business

    19

  • Couples

    31

  • Solo travel

    12

  • Family

    4

  • Friends getaway

    4

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

Unpleasant experience

Reviewed 25 june, 2021

Awful - just plain awful. We were accommodated in this hotel as our flight was cancelled. Dated decor, an unventilated bathroom, and substantial noise from adjacent bathrooms are all bothersome, but what really kills this place is that it’s just outright dirty.

Culture17623485518

Disappointing hotel; use only as a last resort despite good location

Reviewed 30 july, 2019

I chose Hotel Arenal because it was centrally located. The hotel was poor, bordering on terrible. (1) the front steps of the hotel begin behind the narrow sidewalk of its one-way street. No place for a taxi to pull over so either the taxi stops traffic or it pulls to the right and you have to cross the street; no taxis available at the hotel. (2) the windows didn't close correctly in my room; the wind whistled and rustled the drapes all night. (3) the hotel has an elevator, but you have to take stairs to get to the elevator, both from the street and then from the lobby; some of the floors have steps between the elevator and the rooms (4) front desk service is indifferent (5) breakfast is fair, but the dining room is very crowded with tables and it's hard to get to the buffet even when most of the tables are empty; quota is one cup of coffee per person (6) my hotel room was laid out such that I had to duck my head when moving from the entry area to the bed area; it had an arch that stopped 5.5 feet above the ground; (7) the hotel is not a 4-star hotel (as booking.com describes it); 2- or 3-star at best, and a disappointment. I would NOT stay there again.

OverlandSolo

Would not stay here again

Reviewed 30 january, 2018

The beds were comfy but our bathroom flooded due to what can only be poor construction. Our breakfasts were mostly stale considering we had to pay around 40 Bolivianos to have it, only cos we had arrived a few too many hours before check in after an overnight bus. Not impressed.

rosemaryjose

Comfy stay with good breakfast

Reviewed 17 august, 2017

Nice comfy & fairly spacious room. Took awhile for water to heat up but once it did - good hot shower, however water goes all over bathroom floor. Easy walk to main square. Cheese & ham omelets made to order at breakfast.

MareeandPeter

Rudest receptionist!!

Reviewed 18 october, 2016

After an 8 hour overnight bus we had to wait over 5 hours for our room to be ready. No drinks were offered..... and we were exhausted. We took the breakfast at a cost of 45 Bolivian. I asked if I could borrow a pen from reception whilst I waited this was not possible..... then after a long wait for the room I was told to remove my foot from a stool by the receptionist. I apologised but found the whole place gave off a vibe that customers were a huge inconvenience. We were a group of 10 people so it would have at least made sense to try and get one room ready so people could freshen up.... The area around the hotel feels quite shady. I would not stay here on my own.

David J