Based on 132 review
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This charming hotel is in Santa Cruz. Moreover, there is a wireless Internet connection at hand in communal areas. This null offers 24-hour reception for guests' convenience. Thanks to the leisure options offered at this null, null may enjoy a fun-filled experience.
Check-out ends at: 11:00
Pool and wellness facilitiesPoolEnjoy recreation amenities such as an outdoor pool or take in the view from a garden. Additional features at this hotel include complimentary wireless Internet access, a communal living room, and tour.
Reception servicesLuggage storage
Pleasant Stay in a well-managed property
Reviewed 7 august, 2021
Fairfield Inn on Mission Street in Santa Cruz is a fairly new hotel near UC Santa Cruz and Natural Bridges Sate Park. It is located on the west end of Santa Cruz, a short distance away from the downtown and wharf areas. There are many nearby restaurants, coffee shops and markets, yet the area of the hotel itself is very quiet. Evidence that the hotel is well-managed is everywhere. The front desk staff was professional and responsive, the hotel was clean and and housekeeping was very good (a note: daily housekeeping is not currently available but one can always get extra towels and we went prepared with that knowledge.) The breakfast buffet is back and very well run; there were no shortages or empty serving dishes. Rooms are modern with plenty of electrical and USB receptacles, and are of varying sizes. The only minor drawback is that the pool and hot tub are fairly small, becoming overwhelmed by a relatively small number of guests. We would happily stay there again.
Not worth it.
Reviewed 29 july, 2021
The only nice thing about this property is the extra space in the room, especially when traveling with a family. Otherwise, there is no reason to stay here. I forgot that Fairfield is on Marriotts low end of their offerings. Maybe that explains some of my missed expectations. This was a family trip, however, I stay in hotels for work every week and know that a mediocre property can increase its score with amazing staff. Similarly, a nice property can lose points with mediocre staff. The problem is if a property and the staff are mediocre, then there's not much hope for a memorable stay. And that is exactly how to describe my experience here and why I would not return. This property isn't exactly inexpensive to stay at, however, the franchisee has apparently decided to make the experience inexpensive. The 'breakfast' is non-existent (when management writes their response to this...are prepackaged gas station brand muffins and little boxes of cold cereal representative of breakfast to anyone? ), there is zero housekeeping - the check in signage clearly points this out. As in.. don't even ask. And the staff experience, which I blame solely on the management, was very lacking too. With the exception of a nice older, tall gentleman one morning (who was very nice), I found the rest of staff, especial evening check in, to be not hospitable at all and unaware of the requests we made for our room on the Marriott app. Its not like i made up the options on the app. It's the Marriott app specifically for this hotel. And either the app is wrong or the front desk person is wrong. Management needs to pretend they are a customer booking a room and see what options the app show are available vs. what the property actually offers. Finally, if you are Marriott elite status, expect no recognition for your brand loyalty. These are all reasons for me to choose another property on my next visit. Time to see what Hilton has to offer. Good luck and safe travels!
New hotel close to Natural Bridges SB
Reviewed 13 may, 2021
This Fairfield looks brand new and so was very comfortable for our short overnight visit. It’s tucked away from downtown or the Boardwalk but close to Natural Bridges State Beach and to UC Santa Cruz. We planned on visiting the arboretum and West Cliff Dr so the hotel location was convenient for us. The rooms were clean and comfortable and I liked that the hot tub was available for use by reservation. Breakfast was also by reservation and you had to fill out the ticket and choose what you wanted. Nothing special — Jimmy Dean microwaved sandwiches, yogurt and individually wrapped muffins. The Clif Bars were a surprise — a step up from standard granola bars. We had coffee in the lobby at breakfast but no juices. Microwaves were in the room if we preferred to just pick up breakfast early and microwave it later. As with most new hotels, no tub in the room. Just a shower with shampoo/conditioner in big refillable bottles. Standard Fairfield tea shampoo which has a lovely fragrance we like. The hotel is not really walking distance to any services so if you want to eat at a restaurant, be prepared to drive. But for what we needed (a short overnight) it worked well.
Still a Good Stay but Covid is damping the experience
Reviewed 11 march, 2021
We've stayed numerous times. Last was just before Covid hit. Still helpful friendly staff. Well kept facility. No breakfast buffet, exercise room, pool by reservation only makes it a different experience. Limited room cleaning for short stays because of covid makes it a lesser experience. They offer a bag of yogurt/muffin/fruit/cliff bar at the desk upon request. No fault of the staff. They're trying to keep everyone safe. Outside food- Upper Crust Pizza and Ferrell's donuts and Ice cream about a quarter mile back towards town were good. Don't miss the 10 minute walk down to the ocean and beach.
Reviewed 10 march, 2021
I feel like these hotels are using COVID as an excuse for poor service . Hotel is empty , why can't you open the exercise room ? Why can't you give people some coffee in the lobby ? There is no COVID related reason you cannot put paper cups and a coffee pot out for guests - as the other Marriott in Redwood City did that . Front desk was nice and room was clean , but overall not impressed