Hotel Solares

Starting at

$ 112

TripAdvisor Review

Based on 768 review

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This 2 star hotel is located within the city of Santa Cruz. All 33 rooms are equipped with air conditioning.

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Property Info

This 2 star hotel is located within the city of Santa Cruz. All 33 rooms are equipped with air conditioning.

Check-in starts at: 15:00

Check-out ends at: 11:00

Property Amenities

Pool and wellness facilities
Outdoor Pool
several
Elevator
Reception services
Luggage storage
No cribs / beds for children availableAcrylic protection between customers and employees in the main contact areasContactless check-out availableThe establishment is cleaned with disinfectant productsThe establishment confirms that it is implementing additional measures in the area of customer safetyThe establishment confirms that it is implementing additional measures in the field of cleaningSocial distancing measures are appliedEssential workers only: NONon-smoking establishmentHand sanitizing gel is provided to guestsEmployees wear personal protective equipment24 hour receptionSheets and towels are washed at a minimum temperature of 60 ° CFree wireless internetFrequently touched surfaces are disinfectedWheelchair access (there may be some limitations)Coffee / tea in common areasParking (limited spaces)In-room accessibilityContactless check-in availableMultilingual teamWheelchair accessible bathroomTake advantage of recreation opportunities such as a lazy river or take in the view from a rooftop terrace and a garden. Additional features at this hotel include complimentary wireless Internet accesTake in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. Additional amenities at this apartment include a picnic area and barbecue grillsTake advantage of recreation opportunities such as bicycles to rent or take in the view from a rooftop terrace and a garden. Additional features at this hostel include complimentary wireless Internet Be sure to enjoy recreational amenities, including an outdoor pool, an outdoor tennis court, and a sauna. Additional amenities at this hotel include complimentary wireless Internet access, concierge sTake in the views from a garden and make use of amenities such as complimentary wireless Internet access and gift shops/newsstands. This hotel also features tour/ticket assistance, a picnic area, and Don't miss out on recreational opportunities including an outdoor pool and an outdoor tennis court. Additional features at this resort include complimentary wireless Internet access, concierge serviceTake in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. Additional amenities at this apartment include a picnic area and barbecue grillsRelax on the private beach or enjoy other recreational amenities such as an indoor pool and a spa tub. Additional features at this motel include complimentary wireless Internet access, a picnic area, Enjoy recreation amenities such as an outdoor pool or take in the view from a terrace. Additional features at this hotel include complimentary wireless Internet access, gift shops/newsstands, and a te

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    139

  • Very Good

    164

  • Good

    188

  • Reasonable

    125

  • Bad

    152

Travelers profile
  • Business

    39

  • Couples

    149

  • Solo travel

    36

  • Family

    417

  • Friends getaway

    64

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

Rude and dishonest

Reviewed 6 september, 2021

Rude and dishonest – Do not expect much at this hotel, beginning with a rude reception at the front desk, there was a young lady and a man, the young lady was cheerful and polite and welcoming, while the other was rude and abrupt with the customers he was helping. To add insult to injury, I called the hotel prior to making a reservation to make sure the Jacuzzi, as advertised on their website, was functional and able to be used. I was told by the man at the front desk, “yes the Jacuzzi is working fine“. Since Jacuzzis are notoriously “shut down because of a bad part“, or “shut down because of Covid,“ I made sure to call before booking the room. Since I was assured by the front desk that the Jacuzzi was working I booked the room and drove from San Jose to Santa Cruz. Upon approaching the Jacuzzi, the water was dark enough that you could not see the bottom -murky and slimy… When I dipped my toe in the water, it was barely warmer than the air temperature (65°), I would sayit was around 70°. When I went to the front desk and spoke to the man who told me it was working, he told me “the pump is running“, and we check it every day and the temperature is 98°. He was rude and argumentative, and in the end he said he would go check the temperature, but anybody with a body temperature could tell the difference between 98° and air temperature. I would skip this place all together. It’s a gamble as to what you will get. You cannot count on what they tell you at the front desk.

davidiZhere1

Decent Stay

Reviewed 11 august, 2021

This really isn't a bad hotel. The appearance of the hotel from the street isn't great, but our room was clean and comfortable. We had no problems with our room. We had a room with a king size bed and the bed was nicely made and totally clean. I always look at the sheets when we check in to a hotel room and the sheets were clean and didn't have any stains. The bathroom was clean, as well. We really had no complaints at all about the room. They told us upon check-in that they add a damage deposit to the total cost being charged on our credit card, but that it will be refunded and will drop off our credit card in 3 to 5 business days. I wasn't thrilled about that, but it is what it is I guess. The person that checked us in was friendly & helpful. We requested a late check-out in the morning and she gave us an extra hour, which we really appreciated. What was great for us was that this hotel is a short less than 10 minute walk to Santa Cruz beach and boardwalk, and the reason we were even staying in Santa Cruz is because we were going to the beach. For the price , location, and free parking we were satisfied with our stay.

nwpiegirl

Worst hotel ever!!

Reviewed 22 july, 2021

By far the worst hotel I ever stayed in…where to start.. 1. Shower knob didn’t work and had no hot water. 2. Had to shoulder door to open do to door sticking. 3. Bugs, the bad kind, got bit on leg 4. No towels or room cleaning service 5. Charging station don’t work 6. Cable and WiFi wasn’t working 7. Broken sliding glass door handle for back patio 8. Blinds broken 9. Floors were gritty and dirty, found use cigarette, we don’t smoke FYI 10. Somehow triple charged by them, they reversed the $1000 plus overcharge, but I have to wait 5-10 business days for refund Wait an hour and forty-five mins to speak to manager, was told he is busy even though I could see him sitting at his desk doing nothing. He would occasionally walk out, see me waiting and quickly return to his desk and sit there doing nothing. I eventually left, the front desk was extremely rude, multiple people came up to complain while I was waiting and she basically said too bad there’s nothing we can do. I have now disputed charges for room for services not provided with my bank but will need to wait up to 90 days since they would not speak with me. LONG STORY SHORT…DO NOT STAY HERE!!!

Jacob1234567891

Spent $800 for 2 days

Reviewed 17 july, 2021

I always recommend 5 stars everywhere I go you can check my reviews, but this place was really bad; if you have a pet don't go to this place, they will find an excuse to charge extra. I was there for 2 days and for a poor 2 star hotel they charge me almost 800 dollars. The first day we spent it outside with the little chihuahua we brought and he slept in the bathroom with a diaper, as same the second day. We payed 400+ and 103+ for the mascot and 2 days later a charge of 270 dollars. After a week of finding out of what happened with my credit card and trying many calls, finally I got my answer. "He poop everywhere sir." I replied, "What ever he did, he did it in the bathroom floor and I cleaned it." the day before I was in San Francisco 4 star hotel with my pet and I spent less than $200 that night, in short IF YOU WANT TO SPENT 800 FOR 2 NIGHTS IN A 2 STAR HOTEL BE MY GUEST.

patriciav273

Might have been cool in the 90’s,

Reviewed 1 april, 2021

Uhh, what can I say. First I will state the bad: Grounds are tired and worn and the old hallway corridors just don’t appear very clean. Surfaces are worn from the lobby counters, to room desk and chair. The building and cement need a good power wash! Elevator is icky with smudged scratched glass. In the room the usb outlet does not work. Ok now the better mixed with the funk: Though much of the hotel needs repair, even the hinge on the heater is held on with tape, the beds are great! Quality mattress with support and softness,headboard is new, and the quilts are new and modern, sheets are spiffy clean. Room has clean fridge, microwave and flat screen TV. While the room walls are freshly painted, the closet Rod and shelf are corroded and the casing around the bathroom door is chipped along with the tub. But the room floor is great, new carpet and entry wood here. And I can say the staff is very nice and courteous. And the Housecleaners work hard . Please remember to tip them if you stay. So overall, this hotel just needs attention to detail. It is locally owned and I assume the owners will keep trying to make it better . I am between rating average and poor but I will give it average due to the beds and staff being above average.

CherieE334