Motel Santa Cruz

We stayed at Motel Santa Cruz when we evacuated from our home due to CZU Lightning Complex fire in August 2020. We arrived at 1:30AM, along with a number of other CZU Fire evacuees. When checking in somehow the rate given AND listed online of $90 / night had magically increased to $365 / night. Others checking in reported the same sort of price gouging. At 1:30AM what are you going to do in the midst of a mass evacuation and all the other hotels / motels being fully filled due to emergency fire evacuations? Room was sad, with broken bedside lights. It reminded me of a poorly maintained military barracks. The bathroom did not look like it had been cleaned since last occupant. It was bad enough that my spouse refused to use the shower. Towels were very worn and thin. The bed was made up with only top sheets, no fitted bottom sheet. Both sheets were well worn from use. Noise came through from rooms on both sides and above. When we asked about the cleanliness issues with the bathroom, the lady behind the desk had a prolonged rant about how "you don't understand about how hard it is to get good housekeeping staff. And being Mexican they don't understand what you are saying to them half the time anyway." This said by a Desi person from Southeastern Asia. We left at 7:30AM, having used the room for just 6 hours = $60 / hour. We both said it reminded us of one of those sad, decrepit hotels on the TV show "Hotel Impossible". Unfortunately, the pictures provided by the hotel management / owners on the website do not represent reality. Yes, this hotel is pet friendly, however after our stay, I wouldn't ever put any animal there, let alone a human. You would be better off to sleep in your car.

Don't stay at this horrible hotel the owner sabrina is a piece of crap who doesn't care about anything but money . Horrible stay are bathroom was flooded and she knew about the problem and still placed us in it . The unit above us backed up the toilet and it was coming thru the ceiling and fan area. Dirty rooms smell of mildew , dirty towels , staff dont use face mask ... blood on mattresses no lights in some rooms and no ac at times , tv has horrible reception .the list can go on please take your business to a different hotel I promise they will treat you better

Do yourself a huge favor! Dont walk but run from this motel. The beds are horrible, it smells, customer service is a nightmare they dont make sure you have wash cloths (we didn't) when we called around 7am to get one they wouldn't answer. Sounded like a boom box was right below us all evening and up until approximately midnight. Called manager more than once to get them to do something about it. As I said it was around Midnight. Seriously, go somewhere else its pitiful!!!

I am writing this review in hopes that anyone trying to get a room here will not the customer service is horrible the rooms are dirty they're pretty much disgusting and they treat you like you are a piece of garbage when you try to talk to them so learn from my mistake do not rent from here this is the worst way to start a vacation

I do not advise any one to rent a room here the Man at the front office said that I need to put a deposit for the room.it was for three people so only one bed beds well so I asked him when I get my money back he said right away i said what 1 2 3 days he said no right away I said are you sure he said yes so I checked out he took my c card and said I put the deposit on the card.later i checked my card no deposit so I called a lady said no it going to take three biz days I said no I was told right away and I went back and forth for a hour finally he got on the phone he said no it's going to take three days I said no you said right away he said no three days I said no I'm calling the police he said prove it then I said okay so I took my phone out played my phone voice recording of are conversation he yelled at me and said you can't do that I said give me my money back he said "click"so you come to your own opinion mines THIEF.so stay away from this place.