Last visit? March 2013 and 2014
Reviewed 13 March, 2020
Note: Canadians can't fly in to Camaguey, so unless they do the dangerous, long (4 hr+) ride from Holguin (don't dare arrive in the dark!), Canadians won't be vacationing at Playa Santa Lucia anymore.
We did Gran Club from March 2-9 (3rd time here since 2013). We enjoyed our time there, but the resort was pretty empty.
Great bus driver, but we will never do that 4-hour bus ride from Holguin again (small, unpaved, pot-holed roads that share trucks, bikes and horse and buggy).
The room (junior suite) was acceptable and clean, no plumbing problems, but needs basic repairs: Door locks patio doors/locks, soap dish.
Pool area: The one pool was clean (mostly empty) but needs proper repair: plastic edge of pool sections replaced with wood, no lights.The coffee bar is gone, upbeat music playing all day, activities offered (spanish lessons, darts, washer game, etc) but so few people to partcipate.
Animation team has been replaced, but Umberto, Chivo, Dayron, and Yayme worked hard to make our stay memorable. Unfortunately, no table tennis, and limited beach and pool games due to lack of people)
Buffet was acceptable with enough choice, Coffee very hot (good)
Not much fruit selection
Omelet station great (ran out of onions)
Waffles with "normal" syrup (yay!)
Bread, croissants toast etc. fresh and tasty.
Pasta station very good especially with garlic. Pizza was pretty boring (no toppings), but reliable
The grilling station was acceptable
Snack bar was great (24 hrs) - Tomas served us well Papas fritas, burgers, dogs, ham 'n cheese
Outdoor showers, pond areas, mini putt, bicycles need upgrade.
Pool bar and lobby bars were great - Orleans (father and son), Jose, Juanchi
Not to much going on there.
One day with stretching, aquafit and volleyball
Easy to get a chair and no one pestering you.
Beach bar - Carlos was reliable, but no food available unless as a lunch reservation
Only spaghetti with three choices of sauce
No garlic bread
Nice to have appetizers ham, cheese, bruschetta fried eggplant. No salad
Only offered steak after pasta was finished (delicious steak)
No cuban restaurant or steakhouse but you could reserve a cuban or fish lunch at beach bar
The house band:
Upbeat varied types of music
Super talented especially the singer, guitar player, and bongo/conga player (and director). Adapted their setup nicely to several different locations.
All in all a great vacation, but we will probably have to go somewhere else next year.
Relaxing/ good for families
Reviewed 7 March, 2020
I've been going to this hotel since I was a kid. It is definitely a relaxing place for all kinds of crowds and it is kid friendly as well. Staff are very helpful and super friendly. Ver clean as well. Would highly recommend.
Excellent place ! Beautiful beach ! Good service
Reviewed 1 March, 2020
Thank you so much guys!
- Thank you Jose Ernesto ( front Desk )
- Thank you Mario , Dairon , Humberto ( animation staff )
- Thank you so much Chef Jorge Pardo For your professionalism and attention to all clients !!
- Thank you all service staff , Pool Bar , Beach Bar , Restaurant Buffet , Lobby Bar !
We spent a wonderful family vacation
If you are looking for a quiet cozy place with an excellent service and a friendly staff and amazing beach we recommend this hotel !!
Suite rooms are very comfortable and with an excellent view of the beach !
Suite júnior very ample and an excellent view of the beach !
Friday and Saturday includes an exquisite lunch with sea views at the restaurant in front the beach with Cuban food and seafood !
24 hours Lobby Bar with coffee ☕️ and many drinks 🍹
Excellent housekeeping service! thank you so much ladies
It has a very fun animation program for all ages
Volleyball, dance class, Spanish class, aerobics class, and amazing Night show at the cabaret !!
We'll be sure to return next year !!
Thank you so much!
Muchas gracias a todos y cada uno de los empleados de este maravilloso hotel ! Disfrutamos de unas excelentes vacaciones en familia . Regresaremos pronto !
Reviewed 14 February, 2020
I’ve been to this resort multiple times, in different seasons, over the past 12 years. I found my last two trips kind of boring. I’m far from being a party animal, but there were not enough guests to put up a dance show after the band played nice Cuban songs. Instead, we had bingo, “Guess the song”, boring entertainment... That said, next door hotels Brisas Santa Lucia and Club Amigo Mayanabo this past January were full of Russian and International guests, maybe too full for me. All 4 Cubanacan hotels of Playa Santa Lucia have a new offer, 4x4, which means you can reserve to spend the next day at another hotel, or have buffet dinner with drinks and night show included. So guess what? The few Gran Club guests must have spent their days and nights at the other resorts, which I think did not help the wonderful animation team who tried their best in daytime activities and night time shows and in no way is responsible for the lack of affluence. Food was just ok compared to my other trips to that resort. PR Reynaldo did an excellent job as usual. Smiling and friendly staff is the most important asset of Gran Club. Wishing you all the best of luck, the return of Air Transat to Camaguey Airport, more flights all year-round from Sunwing, so Canadians can discover your wonderful resort or return often!
One of the best for beach, staff, lovely grounds.
Reviewed 13 February, 2020
Gran Club has the most helpful and willing staff, always ready to accommodate guests. Grounds are the wonderful, winding sidewalks, many areas to just sit, many bars and ample sitting for all, large pool and deck good for kids and seniors too. Ocean breezes were welcome because I do not like too much heat and those breezes made this a perfect holiday for me. We always found many lounges on the beach to choose from, actual beach was fun to walk for distances in both directions. Catamarand tour to the reef was fun, we employed the captain to take us further down the beach to a particularly large white sand area where water was less than should depth and we spent an hour or so sipping Gin 'n Tonic before a long walk back to the resort. We toured the area with horse and buggy driver Louiz, he provided a super time with lots of info. of very area we went to and he did so twice for about $6. I'd go back in a minute.
If anyone is planning a trip to Cuba, please take all you can to help these very kind people. Right now they are in need of cooking oil and laundry soap - yes, oil is heavy but maybe a small bottle would be OK? Laundry powder rather than liquid would be great. School supplies for kids, aspirin, acetominophen are needed.
Resort is small enough so that you really get to know all the staff a little. This is the safest resort I've ever visited, anything left lying around is just waiting for you to return and pick it up.
Starting Feb. 12 there is a Cuban festival which is quite noisy to we were happy to have skirted that date.