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TripAdvisor Review
Based on 73 review
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Property Location Located in Santee, Carlton Oaks Lodge, Ascend Hotel Collection is on a river, a 1-minute drive from Carlton Oaks Country Club and 7 minutes from Creation and Earth History Museum. This golf hotel is 9.2 mi (14.9 km) from SDCCU Stadium and 11 mi (17.7 km) from San Diego State Univer...
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Check-in starts at: 15:00
Check-out ends at: 11:00
Values realeated to administratives fees are already included at the moment of purchase at the HURB website. Local fees, services fees and resort fees may not be included and should be paid directly to the hotel.
restaurant
Outdoor Pool
Hot tub
Meeting Rooms
TripAdvisor
Excellent
21
Very Good
19
Good
15
Reasonable
5
Bad
13
Business
7
Couples
19
Solo travel
5
Family
22
Friends getaway
9
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
Reviewed 22 June, 2021
I was excited to find a hotel nearby to my new grand daughter as I plan lots of visits to Santee. But after one stay at this property I won't be going back. There's rarely anyone around to check you in or out...it says to 'closed until 230pm' on the office door. I didn't check to see how long they stick around. My room was in an annex building away from the main building and frankly dark and creepy at night...the first night I slept with a light on. I haven't done that since I was a kid! The furniture was tattered and torn...see the photos. No one was around at 10am when I checked out ('closed until 2:30pm' again) to even complain to OR to give me a copy of my bill...just a drop box for the key. I assumed they'd send me a receipt by email but crickets. And I'm still waiting eleven days later for the return of my $200 deposit that was billed to my credit card. I've called the property numerous times and there's never any answer. You can't even leave a voice message! I contacted Choice Hotels and opened a case number...plus left a poor review at the Choice Hotels website. It took over a week for them to get around taking the $200 deposit off my credit card and only after I'd complained. I did hear from the general manager with apologies, etc. Too late.
HiflyerAS
Reviewed 17 February, 2021
I think this course gets a bad rap by people who are looking for something like Torrey Pines every time they head out. My take. Most tee boxes are a little chewed up but people don’t have to hit exactly between the tee markers so step back a club or two, and the ground is fine. Fairways are in poor to medium shape. Recommend playing using lift and replace rules. Bunkers and traps are in good shape. These are dirt type bunkers which is very common in San Diego County. Except for one or two greens, most greens are in very good shape. Lots of water hazards, so best to lay up on some holes or play with someone who has played there before.lots of trees too. Like anywhere else, stay on the course. Roughs are treacherous. Our pace of play was amazing. 3 1/2 hours and we actually waited on the group ahead of us on each hole. Our cart worked great but no GPS. On course yardage markers are accurate. Black, Blue, Green, White, Yellow and Red tees. Use the tees that are appropriate for your game. Nice putting area which accurately reflected on course conditions. Driving range is something out of Tin Cup, but it does the trick. Small pro shop. Bar is nice and we had some damn good chicken wraps afterwards while having a beer and watching people tee off on 1. New bathrooms and the on course bathrooms were also clean. Plenty of parking. We got a 2 for 1 coupon online and played for $39 each including cart.
LodiWineBob
Reviewed 30 September, 2020
First off, the hotel itself was fine, room was clean, etc. When I was there power was out for nearly 3 hours which was insane (California does have rolling blackouts due to SDG&E so I don't fully fault the hotel for this) However following the power outage the WIFI in the hotel was out for nearly 3 days. Seeing as the hotel is a dead zone for most major carriers this made for a nearly internet less stay, which may be good for some but definitely not for us. Next during one of the nights we stayed at the hotel there was a domestic disturbance (some dirt bag hit his girlfriend and was trying to assault another man) We left our hotel room and my friend attempted to escort the drunk and distraught girlfriend to the hotel office where she would be safe. After he escorted her he stood outside until the police arrived so the man wouldn't attack her and enter and the man said to my friend "Do you want to fight, I will f***ing kill you" the man eventually backed off without attacking my friend but following this incident he was very upset. The police arrived and the man went back to his hotel room, the lady decided not to press charges AND THE MAN WAS ALLOWED TO STAY IN THE HOTEL. WE SLEPT 2 DOORS DOWN FROM THE MAN WHO THREATENED TO KILL MY FRIEND BECAUSE THE HOTEL REFUSED TO KICK HIM OUT. I was told by multiple employees I would receive a discount for the room. When I spoke with the manager (Donald) I was told that I would be receiving 44$ in resort fees back, which was nowhere near enough to cover what happened at that hotel. When I checked in I was told by the same manager that there was a 41.25$ charge on my card and was a deposit I would get back after checking out. after I checked out of the room I came to find that this charge was not in fact a deposit but the second part of payment that they failed to mention I had to pay. When I booked through a reservation service and at the front desk I was told I would be charged 386$ but my final charge came to nearly 430$ and I never received the resort fee refund. On my final day I spoke with an employee who took down my info and told me to expect an email that same day where I would be contacted by the GM and the manager (Donald) with more info on how to resolve my stay. I have not received any email 3 days after the fact and cannot reach the hotel. I will continue to call and I highly recommend NOBODY COME ANYWHERE NEAR THIS HOTEL.
clutchw2020
Reviewed 29 September, 2020
While we were staying at the resort. Several things happened 1. Electricity went out for 3 hours 2. We had no internet for 90% of our visit. 3. We were out into a upgrade with over 10,000 bees outside our room. Which I am deadly allergic to and 4. There was a ant pile outside our room causing ants to come into our room. We complained several times with ABSOLUTELY NO CORRECTIONS TO OUR SITUATION. I have stage 4 cancer and if the worse would have happened and I would have been stung I would have stopped breathing. Being sick is bad enough but when you can help a situation and refuse to is heartless! During our visit we were told by 2 different employeest we would be receiving a discount when they charged our credit card. LIES and more LIES when we checked out we requested to speak to management. I called back at 445 after waiting all day for him to get back with us. I finally spoke to manager and he said he was going to call his employees and call us back. Thinking ok we should have our discount when he called back. 3 days later still no call back and the ENTIRE AMOUNT WAS CHARGED TO OUR CARD. A MANAGER SHOULD ALWAYS HAVE ENOUGH DECENCY TO RETURN A CUSTOMERS CALL AND CORRECT ISSUES OF THEIR ESTABLISHMENT. I TRIED GIVING THIS SO CALLED RESORT A CHANCE AFTER THE TERRIBLE REVIEWS BUT NEXT TIME WE WILL GO WITH OTHERS REVIEWS AND FOLLOW THEM. Please do not stay at this so called resort and waste your money. One staff member told us they have blackout quite regularly be sure you bring a flashlight. And please don't believe the lies on DISCOUNTS cause it all lies. The owners need to find a new manager who follows through not ignores customers complaints and never returns calls. I am open to hearing from the owners it Head Manger if he would like.
Traveler202p
Reviewed 16 June, 2020
I bookes a room because It was suppose to be a resort ! My room was so old! It had Painted block walls for interior walls! A gal screamed bloody murder but no security in resort! She screamed for 4 hours and was picked up by family after a meltdown! 2 unsavory guys stayed in the room next to me with the mouths of gutter rats ! I do not know who they rent rooms to but it was not safe ! they charged me a resort fee of $11 a day for a pool I never got to use cuz it was closed ! They assured me they would credit my credit card for $55 for the 5 days but never did ! I could have stayed at a nice place for what they charged me for the room ! And, I never heard from anyone about my concerns !! Beware !!!
Walro123