Based on 120 review
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Tremo Hotel Boutique Bellas Artes has 3 floors, because its infrastructure has only stairs, we aim to provide quality service in its facilities, ideal for families, groups and couples. It has 11 Deluxe suite and 5 Premium suits, each room has minibar, private bathroom, internet, television, safe, hot water and continental breakfast on the terrace, located on the first floor. The best thing about our service is that it has an excellent staff that will be for you 24 hours a day for anything you may need. *Chilean clients must pay 19% VAT directly at the hotel.
Check-out ends at: 11:00
Reception servicesLuggage storage
Allright, but noisy.
Reviewed 16 january, 2021
Very well located indeed, near Museu de Bellas artes, restaurants, shopping area, metro station, great for walking, but it is not a "boutique" hotel. My room was too noisy, probably because a previous larger room was divided in two with paper wall. Can't say abou other rooms, but mine was terrible in this aspect. Also, the view from my window was sad. Breakfast was minimum and staff ok, just ok. PS: stay before the pandemic.
Short stay in a great Santiago location
Reviewed 14 january, 2020
Quaint hotel in a great location close to the Barrio Bellavista. Supermarket across the road which is really handy. Nice little terrace to chill on out the back. Room was ok for the price and breakfast was ok but there were numerous things that let it down. Our toilet didnt flush and you had to lift the top off to get it to work. The safe didnt work. The air con was really weak. The woman on breakfast duties was very stern and packed away the food before breakfast was over and without asking if we had finished which we hadn't. One final point. Being a tourist we shouldn't have to pay the 19% IVA Tax as long as we provide our PDI entry slip. The guy that checked us in insisted we had to pay it. After going backwards and forwards I paid it as had just arrived in the country and wanted to chill. Luckily we managed to get a refund from the manager on check out once we brought it to her attention.
Disappointing staff attitude
Reviewed 14 december, 2018
On booking.com I booked the wrong weekend for my stay at this hotel. It was a non refundable ticket and it was my fault. I arrived at the hotel and got to reception. Firstly, no one spoke English and and we had to talk to each other via google translate. They couldn’t find my booking for that day and I found out the date I booked was wrong. I explained that I no longer needed the 2 nights next weekend and can I change them to now...I was stood in their reception after a 8 hour coach ride from Mendoza. There was a spare room and I still intended to stay at the hotel. They declined and said I would have to book and pay again - very disappointing. The rate at reception was nearly double that of booking.com so I went back to the website and was about to press confirm payment when they said sorry the available room has a problem and is no longer available. They then told me I would have to get a taxi to their other hotel across the river and stay here. Again, not accommodating. I booked this other Tremo hotel at a higher cost to my original booking and went. I was presented with a downstairs room sat confidently between All the noise from reception and my window next to the cafe area. Very tired, very noisy is not my idea of fun. The room was clean, but the bathroom and shower very dated. The location was good next to the Bellavista center with restaurants. Anyway, it’s up to the hotel to overall a non refundable ticket, not booking.com. I went to cancel this reservation for next weekend and it said I could email the hotel via the website and ask for a refund or date change. As I had already paid the new hotel booking fee I asked for a refund on the basis that I am still staying and paying for a room in the hotel chain. They abruptly replied saying no. Very disappointed with the attitude of these people. I can admit to the initial mistake, but not letting me change the dates as I’m stood in reception trying to check in is poor form. Travelling on a budget and effectively lost $100 to these guys when they could quite easily helped me out. It’s things that this that ruin stays in cities.
Good stay in Santiago
Reviewed 15 november, 2018
Renovated rooms and good breakfast. Nothing to complain about the hotel. Very friendly staff and great location - walking distance from the Patio Bellavista. Many bars and restaurants in the area. Watch for the taxi drivers - we got ripped off by one of them.
Rude staff run down hotel
Reviewed 28 october, 2017
Tremo hotel boutique was chosen due to a nice location. I checked in and went to the third floor (no elevator) the room. First, no fridge as promised and the floor was ripped and covered with a rug. To make matters worse there was an infiltration in the wall (subjected to mold). I took a picture went downstairs talked to the receptionists and heard from the reception desk that the hotel was full and no other option. The treatment from the staff was unacceptable, it felt they were doing us a favor. These people should be better trained to deal with tourists. So, breakfast was not nice at all. Bed sheets stained and worn out. Bar soap and shampoo never replaced, we have to ask for. Bottom line it is not recommended. For a bit more money you can stay in a better hotel.