Sheraton Santos

TripAdvisor Review

Based on 162 review

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The Sheraton Santos is connected to Praiamar Shopping, close to excellent bars and restaurants in the area. With a great location near the Port of Santos, the Aquarium and Museum of fishing and the Sea. The Balsa that connects Santos-Guarujá is only 5km away and the Mendes Convention Center is 15 mi...

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Availability

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Classic - 1 Cama King

Classic King bed room, 38m². Features: 55-inch LED TV, coffee/tea maker, minibar and 24-hour room service. Iron/ironing board, desk and tele...

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Cancellation Policy

Amenities in this room:

Max 2 adults

by 12 years

Immediate booking

Executive Suite - 1 Cama King

The Executive Suite has 79m², 01 king size bed. Features: 55-inch LED TV, coffee/tea maker, minibar and 24-hour room service. Iron/ironing b...

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Cancellation Policy

Amenities in this room:

Max 2 adults

by 12 years

Immediate booking

Classic - 2 Camas Queen

Classic Room with 02 queen beds, 38m². Features: 55-inch LED TV, coffee/tea maker, minibar and 24-hour room service. Iron/ironing board, des...

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Cancellation Policy

Amenities in this room:

Max 3 adults

Max 2 children -

by 12 years

Immediate booking

Property Info

The Sheraton Santos is connected to Praiamar Shopping, close to excellent bars and restaurants in the area. With a great location near the Port of Santos, the Aquarium and Museum of fishing and the Sea. The Balsa that connects Santos-Guarujá is only 5km away and the Mendes Convention Center is 15 minutes away. The Sheraton Santos is pet friendly, maximum 1 dog up to 18 Kgs (Deluxe and Club apartments only), there is a charge for cleaning fee. ** Attention, pet is not allowed in Junior Suite and Executive Suite **

Check-in starts at: 15:00

Check-out ends at: 12:00

Property Amenities

Kids PlaygroundRooms for the disabledAccepts major credit cardsPolyglot TeamWedding ServicePlayground
Common areas
Playroom
Reception services
Wi-Fi
Accommodation
24-hour room service
Food & Beverage
Special diet menus (on request)restaurant24-hour room service
Transport options
Online check-inTowels and bed linen
Activities
Bath/Shower Combo
Business Facilities / Facilities
Con una piscina al aire libre y muchas otras instalaciones recreativas a tu disposición, no te quedará ni un minuto libre. Se ofrece también conexión a Internet wifi gratis y una zona para barbacoas.Ropa de camaConference CenterCoffee/Tea Maker
Wellness facilities
Free fitness centerOnline check-inSpaSPA
Cleaning / Laundry Services
Online check-in
several
Wheelchair Accessibility
Family entertainment and services
Coffee/Tea Maker

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    109

  • Very Good

    31

  • Good

    7

  • Reasonable

    6

  • Bad

    9

Travelers profile
  • Business

    26

  • Couples

    22

  • Solo travel

    7

  • Family

    63

  • Friends getaway

    10

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

The front desk needs training the don’t know how to make a checkin in the system . And takes for ever …

Reviewed 29 december, 2021

My experience was horrible. I arrived at the hotel at 2 pm and it took 1h 15 minutes for the receptionist do what he needed to do, to check us in . ( no lines only us) Only 2 rooms were ready and the other would be ready at 3pm ( the time of checkin) I payed for the 3 rooms in advance a good amount of money. I went to have lunch and when I returned at 4 pm went to the front desk to get the key of the room that wasn’t ready . Guess what ? the receptionist told me none of the room the checkin was made ( all of our luggages were in the room already) ( they could of given the room to other guest with our stuff in side ) my room wasn’t ready the recepcionist had never asked the house keeping to priorize . ) I asked for a Nota fiscal of what I had paid and never received it… ) I was really worried .. I had to make a scene so they could get me a room I had payed already.

maribaldresca

A great stay !

Reviewed 2 july, 2021

Few times in my Platinum for life status with over 655 nights at Marriott/Sheraton Hotels was I so well impressed on a hotel! Now the surprise: This magnificent Hotel is located a mere 50 miles from my home. Incredible executive club services starred by Isaias and Liu to mention only 2 of many (please note that the club itself was closed because of the sanitary Covid19 restrictions but services were still being given with charm and abundance !!!!) Wonderful check in/out, suite upgrade , and a lot of courteous atitudes by staff. Great breakfast ! I will return ASAP, trust me!

amalzyner

Good good good

Reviewed 23 june, 2021

Fantastic stay... Sweet personel in the reseption, always happy and willing to help with everything. Good food in the restaurant and room service. All personel in bar and restaurant Are great. They arranged that we could see Denmark play euro 2021 matches in the bar.

N3730QKkims

Comfortable property, average service

Reviewed 27 march, 2020

Stayed here for almost a week and property is located at very good location right in the center of the city. Beach is just 5 mins walk from the hotel but it's not a beach facing hotel. Morning breakfasts were really good and spread was nice. They have nice club and clean swimming pool. Front desk GRM,s provide good service however been big letdown by housekeeping staff. Everyday they would forget to put the shower gel and I had to call repeatedly for same. Another day I caught the housekeeping staff putting back in use old towels left on floor for changing. I literally had to call them 5 times to clean my room so overall a good hotel however housekeeping is a big concern ! They have a nice bar on ground floor and restaurant food was good overall.

AmitChanda29

Very Comfortable

Reviewed 16 february, 2020

The bed was one of the most comfortable of any hotel I’ve been to. Chic rooms. Lots of space. Front desk speaks English. Location is walkable to the beach. I wish the lobby bar was open past 11pm, but there are night clubs close enough. I would stay here again.

CuriousTraveler5050