Based on 267 review
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This charming hotel is set in Lido Beach. This cosy null guarantees a quiet stay as it counts with just 12 12.
Check-out ends at: 11:00
Reviewed 31 july, 2021
booked this condo for 6 nights, only stayed 4. the condo was old. ants in the kitchen, old bathtub that doesn't drain when shower in use, 5 minutes tops for hot water and to top it off, red tide so we couldn't go to beach without feeling sick. check in is at 3, we arrived after 4 and still had to wait for our condo.
Not As Expected At All
Reviewed 28 july, 2021
This place was a bit of a nightmare. DO NOT stay in room 2a, on first floor. It must be the smallest one and walls are paper thin, we could hear every word of people beside us. We could not understand why the room stayed so cold, it was 64° when we entered. Usually a room is just a place to sleep at night, but this one had so many issues, we made a list. Positives, everything was clean and it was a very short walk to beach and under 10 minute walk to St Armands Circle Negatives Room 2A Freezing, even with AC off was 68° to 71°, never higher No ice machine, and not even trays in mini fridge, which was in the ac compressor closet w microwave No coffeemaker No plastic cups! Bathing suit clothesline doesn't work Only 1 hand towel, 1 washcloth (room booked for 2) and 2 towels! Bikes for rent sign BUT have free bikes, no sign and found out later No office, all by phone Nowhere to hang clothes, does have tall skinny chest of drawers No bedside table
Run Down Sad Spot
Reviewed 14 april, 2021
Good News: The Inn is close to the beach. Bed was clean. Thats it. Bad News: Dirty. Wiped over the floor with a towel and it was black. There was an old clothes line in the shower with black mold growing inside the holder. The bathroom door was dirty. If you're cleaning and disinfecting for covid wouldn't you wipe those down? The Inn is run down. All furnishings have seen better days. One chest in the bedroom had all the drawers broken. The entire stay was cold as in freezing cold and the temp is regulated remotely, we woke one morning to 64. The outdoor area for sitting is run down. It could be a lovely area with some elbow grease and tlc. Paid 1800 dollars in 2020 for this. Had to use it as credit was provided. Pictures on line are deceiving. Had to ask for towels several times to get them. No use of washer or dryer until after 5. Potted plants outside the door of the room were so unkept and bedraggled. Just a sad little place. Overall 1 star and that is because of the location.
Horrible place, no customer service
Reviewed 3 august, 2020
Booked for 4th of July weekend, had an emergency, had to reschedule. Pat changed the date, and stated, since it was a different date, she would figure out the refund and credit it back. Visited July 30- August 3rd. No refund at all. Room was meh at best. Mattress was very worn. Called, text, no response. Over the weekend, had to keep texting Pat, because there was no parking available. Someone was smoking in the room next to us. I complained, Pat said housekeeper couldn’t smell anything. That was 5 hours later. The people staying in the room next to us were screaming loudly, fighting. Text Pat, she said she would take care of it. The fight continued for several hours. We have been here several times. Always a good experience. This was a horrible stay. For the money we paid, could have stayed at much nicer properties. Pat doesn’t care about her customers. She just wants the money. People can go elsewhere these days for better service, we will be one of them.
Horrible customer service and manager
Reviewed 27 july, 2020
Booked a weekend getaway with friends. Called Patricia to set up the rooms and book them and paid full price. Called back later that evening to adjust rooms and it ended up being a lower rate. I have yet to receive a refund from the rebooking of $300. Called, emailed, texted numerous times to get Patricia to realize the credit amount and she did not respond. I am still out $300 refund or credit. I have stayed her numerous times and recommended the place to countless friends, but no longer. Bad management and customer service in my opinion.