Hilton Santa Cruz/Scotts Valley

Starting at

$ 217

TripAdvisor Review

Based on 880 review

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The following services and amenities are available, but with reduced service: Fitness Center, Breakfast, Pool.The following services and amenities are currently not available: On-site Restaurant(s), Room Service.The newly renovated Hilton Santa Cruz/Scotts Valley hotel is centrally located in the So...

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Property Info

The following services and amenities are available, but with reduced service: Fitness Center, Breakfast, Pool.The following services and amenities are currently not available: On-site Restaurant(s), Room Service.The newly renovated Hilton Santa Cruz/Scotts Valley hotel is centrally located in the South San Francisco Bay Area, between Silicon Valley and Monterey Bay. The hotel is only four miles from scenic Highway 1, just 10 minutes away from beaches and the famous Santa Cruz Boardwalk, 30 minutes from San Jose International Airport, one hour from Monterey/Carmel and just over an hour from San...

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Check-in starts at: 15:00

Check-out ends at: 11:00

Property Amenities

Food & Beverage
restaurant
Pool and wellness facilities
Outdoor Pool.
several
Elevator
Reception services
Luggage storage
No cribs / beds for children availableAcrylic protection between customers and employees in the main contact areasContactless check-out availableThe establishment is cleaned with disinfectant productsThe establishment confirms that it is implementing additional measures in the area of customer safetyThe establishment confirms that it is implementing additional measures in the field of cleaningSocial distancing measures are appliedEssential workers only: NOIndividually packed meals availableNon-smoking establishmentHand sanitizing gel is provided to guestsLaundryTemperature measurement available to customersEmployees wear personal protective equipmentEmployee temperature is measured frequentlyMasks available to guestsIndividually packaged meals available for breakfast24 hour receptionProtective clothing available for guestsFree wireless internetGloves available to guestsFrequently touched surfaces are disinfectedDry cleaning / laundry servicesIt is possible to carry out transactions without cashWheelchair access (there may be some limitations)Coffee / tea in common areasThe use of a mask is mandatory in the establishmentIn-room accessibilityContactless check-in availableUmbrellas by the poolQuick checkoutShower room adapted for wheelchairsBreakfast available (surcharge)Bar / LoungeWheelchair accessible bathroomTake advantage of recreation opportunities such as a seasonal outdoor pool or take in the view from a terrace and a garden. Additional features at this Mediterranean hotel include complimentary wireleTake advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional features at this hostal include complimentary wireless Internet access, tTake advantage of recreation opportunities including a sauna and a fitness center. Additional amenities at this hotel include complimentary wireless Internet access and tour/ticket assistance.Don't miss out on recreational opportunities including a sauna and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless Internet access, concierge services, and Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. Additional amenities at this campground include a television in a common area, aTake in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. Additional amenities at this campground include a television in a common area, aTake advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional features at this hotel include complimentary wireless Internet access andTake advantage of recreation opportunities such as a seasonal outdoor pool or take in the view from a terrace and a garden. Additional features at this Mediterranean hotel include complimentary wirelePamper yourself with a visit to the spa, which offers massages and facials. After dipping into one of the 3 outdoor swimming pools, you can spend some time at the private beach. Additional amenities aTake advantage of recreation opportunities such as a lazy river or take in the view from a rooftop terrace and a garden. Additional features at this hotel include complimentary wireless Internet accesPamper yourself with onsite massages or enjoy recreation amenities such as a health club. Additional features at this hotel include complimentary wireless Internet access, concierge services, and weddPamper yourself with a visit to the spa, which offers massages and facials. After dipping into one of the 3 outdoor swimming pools, you can spend some time at the private beach. Additional amenities aTake in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. Additional amenities at this campground include a television in a common area, aTake advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional features at this hostal include complimentary wireless Internet access, tTake in the views from a garden and make use of amenities such as complimentary wireless Internet access and a picnic area.Take advantage of recreation opportunities including a 24-hour fitness center and a seasonal outdoor pool. This hotel also features complimentary wireless Internet access, shopping on site, and a teleTake in the views from a terrace and make use of amenities such as complimentary wireless Internet access and tour/ticket assistance.Pamper yourself with a visit to the spa, which offers massages and body treatments. You're sure to appreciate the recreational amenities, including a spa tub, an outdoor tennis court, and a sauna. AddPamper yourself with onsite massages or enjoy recreation amenities such as an outdoor tennis court. Additional amenities at this apartment include complimentary wireless Internet access, tour/ticket aTake advantage of recreation opportunities such as a 24-hour fitness center or take in the view from a terrace and a garden.Take advantage of recreation opportunities such as a fitness center or take in the view from a terrace and a garden. Additional amenities at this hotel include complimentary wireless Internet access, Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. When the sun is out, a round of golf or a day at the private beach are two great options for taking advantPamper yourself with a visit to the spa, which offers massages, body treatments, and facials. When the sun is out, a round of golf or a day at the private beach are two great options for taking advantBusiness centerTake advantage of recreation opportunities such as a seasonal outdoor pool or take in the view from a terrace and a garden. Additional features at this Mediterranean hotel include complimentary wirelerestaurantElevatorPamper yourself with a visit to the spa, which offers massages and body treatments. You're sure to appreciate the recreational amenities, including a spa tub, an outdoor tennis court, and a sauna. Add

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    455

  • Very Good

    169

  • Good

    106

  • Reasonable

    81

  • Bad

    69

Travelers profile
  • Business

    206

  • Couples

    248

  • Solo travel

    30

  • Family

    270

  • Friends getaway

    35

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

Best place to stay!

Reviewed 1 december, 2021

The Hilton in Santa Cruz\Scotts Valley is one of our favorite places to stay. Recently we stayed at the four points Sheraton, it was so loud there, the walls were paper thin and the beds were so uncomfortable. We moved our stay over to the Hilton in Scotts Valley where the walls were not paper thin, the beds were really comfortable and the staff were super sweet and amazing. Additionally they have an awesome pool and hot tub that stays warm all year round. They are also pet friendly which has been great because we have two little dogs we take with us. All of the stuff there were so nice and made you feel welcome and at home.

Court6965

Awful Place, not in Santa Cruz but in suburbia where nothing is ever happening!

Reviewed 24 november, 2021

My 30th Anniversary was ruined by this hotel :( Do not stay here, beware! Customer service is virtually non-existent. Not a place to spend a relaxing time! It has the ambience of a suburban mall except it's a suburban hotel. Not in Santa Cruz at all. Restaurant sucks. The drinks were yucky, no menu, even, during the cocktail hour. Can you imagine? The bartender was unfriendly. Go to Jack O'Neill's when in Santa Cruz. Stay somewhere else like Dream Inn or Hotel Paradox. Problems which remained unresolved during a very expensive 2-night stay: 1. We stayed in Suite 222 and both TVs were not working the entire time we were there!!! The maintenance guy was not trained to deal with the satellite TV. Not that we'd be watching all the time but since we paid fir the room and amenities, the tv should be working!!! We requested to move to a different room but no dice. Ashley stonily denied us any sort of concession. No empathy, no class! 2. Construction everywhere!! 3. Loud banging in the hallways! 4. More training needed or just simply hire others who can do the job: -Receptionists-Could smile more and be more empathetic, will you? One of them offered us a $50 card for use in their restaurant after we complained 100 times about the non-working TVs. We did not eat their bacon! If you like the geriatric set, stay here. The restaurant is ridiculous compared to Jack O'Neill's, (where we had a classy, yummy dinner. Jack O'Neill's is adjacent to Dream Inn (weren't able to stay here because thy're fully-booked). -Asst. Meanager Ashley was unfriendly, pouty, icy,, indiffèrent and just generally neglectful. Instead of talking to us about why we had to wait longer than 4 pm to get our keys or why the TVs were not working, or why there were a lot of loud noise in the hallways, etc., she refused to issue a refund; said she could only offer a standard room *which she did not follow up on, btw), promised to fix the tv problem but didn't, couldn't just ineptitude all around. Ignored us in the lobby. -Maintenance guy showed up but was not wearing his mask; most importantly, not able to fix the tv problem! Kept on calling and bothering us. We paid an enormous amount of $$$ and wasn't able to enjoy the large-screen TVs. Pathetic! 5. The room we stayed at, to make the matter even worse, is stérile, dark, sorely missing a coffee table, and have hideous -colored curtains which make the room feel like a cave. It felt like a cave! 6. Tiny pool is on the 4th floor but the rooms on that floor are under construction. Unsafe! 7. No robes , no slippers, nothing cool about this place--this suburban and 80's architecture should be promptly demolished! Stay somewhere else! If you're looking for a Santa Cruz kinda vibe, this is not it for you. Staff was totally out of it, unfriendly, and not trained well. Don't stay here or you will regret it...

joseys582

Quick trip

Reviewed 21 november, 2021

We came in for a funeral. 13 hour drive very long drive. The girls at the desk were amazing getting us setup with keys. Temperatures in the room were warm and didn’t cool down when adjusted. We were in a handicapped room and hoped for a table to eat our food, but we made due. The next day shower was a little shaky and the was concerning sense I am two months post a knee replacement. Had to hold on to bars because the handicap seat was slippery when wet and soapy.

msloyd1

Favorite Hotel in Santa Cruz!!

Reviewed 16 november, 2021

The Hilton is our go-to hotel whenever we stay in Santa Cruz and we will definitely be returning in the future. The service was primo from the moment we walked in until we checked out. The front desk staff welcomed us warmly & were very accommodating to our requests. Our room was spacious, spotless and comfortable with a great view. The Stone House Bar & Grill was superb! Delicious breakfast & fantastic dinner in the evening. We would highly recommend staying here if you visit the area.

dlawson19

Great Hotel- Great Staff

Reviewed 16 november, 2021

Hotel is beautiful, fantastic location away from everything but close enough for easy access. Staff is accommodating and kind- food from the Stone House Bar and Grill is awesome! Highly recommend staying here if you are in town!

keeles2021