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TripAdvisor Review
Based on 5 review
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Welcome to the brand-new Holiday Inn Express & Suites Houston NASA – Boardwalk Area! Located in the beautiful waterfront district of Seabrook, Texas; our brand-new hotel puts you in the heart of entertainment and endless fun! We are conveniently located just minutes from the famous Kemah Boardwalk, ...
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Welcome to the brand-new Holiday Inn Express & Suites Houston NASA – Boardwalk Area! Located in the beautiful waterfront district of Seabrook, Texas; our brand-new hotel puts you in the heart of entertainment and endless fun! We are conveniently located just minutes from the famous Kemah Boardwalk, Houston NASA Johnson Space Center, and sparkling waters of Clear Lake. Our strategic central location between Downtown Houston and Galveston Island serves easy access to dining, shopping, recreation, and much more. Various companies like Marathon Oil, IBM, ExxonMobil, Lockheed Martin, Boeing, and se...
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TripAdvisor
Excellent
2
Very Good
1
Good
0
Reasonable
0
Bad
2
Business
0
Couples
0
Solo travel
1
Family
3
Friends getaway
0
Cleanliness
Location
Service
Reviewed 29 July, 2021
Terrible service beware. Where do I start? First, we rented two rooms. One of the rooms had no shower curtain. My mother and stepfather stayed in this room. He is a disabled veteran and never received a shower curtain after asking for two nights. The last night it was asked, it was stated there were no curtains downstairs and that housekeeping had them, but were off for the night. This should have been passed onto the day shift. The we the handicap room are set up he could have easily slipped with his disability. There was no hand soap in either room. The amount of towels were incorrect for the amount of guests. Housekeeping was always hanging around the front desk during day shift. I took pictures to prove this. Also whoever was ask the check in desk was always on their phone, once again more pictures. One morning I was standing at the desk and no one ever came. I believe they must have been in a meeting, but then what is the purpose of security cameras if you are not using them. This leads me to believe anyone could come in and do something bad. Also the night shift person could have left the desk to go to housekeeping, because I saw her leave the desk at several points. After the team staff meeting, Several members came out and stated that the meeting was not professional. It was mentioned that I was standing at the desk by both of the ladies and how rude and unprofesdional that was. The ice machines were out the entire time we were there. The cleaning was poor. There was mildew on the ac/heater units, and also dust on the window seals. After mutiple attempts of calling IHG and waiting for a call back, I got a call and said my information would be passed along to the hotel. Of course no response. I also no that they probably had some code violations, and am going to report them for it. I have pictures of everything for proof.
andrhold
Reviewed 24 October, 2020
We traveled as a group to relax during pandemic. Rooms were clean, provided all the amenities, had comfy beds, TV, microwave, fridge and free wi-fi. Breakfast to go was great with a good selection of snacks. We were close to NASA and enjoyed visiting the park area. Ample parking and friendly staff.
kythoro
Reviewed 7 October, 2020
Had a good experience with this hotel. Conveniently located and much more cost effective that across the bridge in Kemah. Had to wait a few minutes for the clerk to return so I could check in, but not too long. Hotel was clean. Breakfast bags were convenient and of good quality. Would stay here again.
KDNorton
Reviewed 2 October, 2020
Jude at the front desk refused to allow me to check in with my trained service animal. Despite telling him what the American With Disabilities Act says, a federal law this property is in direct violation of, he was still refusing to check me in because I refused show “papers.” Me and my disability are protected under federal law and I am legally required to prove nothing as part of protecting my privacy. I should not have to disclose my private medical condition to a complete stranger in order to check in to a hotel. I was sitting on the couch in the lobby on the phone with both IHG Hotels and Priceline when Jude called the police on me. He said I cut his hand when I yanked a piece of paper out of his hands and that I called him names. I called him a coward because he said he didn’t want to get in trouble for checking me in. The police said he did me a favor by not pressing assault charges. Really?!? I will never stay at this chain again.
TheCrownJulez
Reviewed 27 February, 2020
This is a new hotel nestled off the highway. I love new hotels. It a relief to enjoy a modern room following a long day driving. As we all know, the best advertising for a hotel is its staff. I appreciate Elbert’s efficiency at the front desk. There were multiple guest issues and he seamlessly checked us in with a friendly and professional demeanor. Elbert went above and beyond to assure me that my room wasn’t in a high traffic area since it was on the first floor. I also followed his advice and dined at Tookie’s Seafood nearby and can’t stop raving about it. I have allergies to pets. Pets are welcome here. Ok —I missed that amenity. I will have to ask if the pets policy allows them in every room. However, the hotel and room have no odor nor was I uncontrollably sneezing. The room was in pristine condition. Highly recommend a stay here.
landrovercb