Reviewed 16 October, 2021
Had registered to check-in at 1pm. Got to the hotel and was told “not guaranteed” come back at 2pm room wasn’t ready. Asked why someone couldn’t have called us and let us know, not really given any answer. Sat in car where it was hot with wife and dog while we waited. Came back in at 2pm and told still not ready. Told by one employee come back in 5 min and by other come back in 15 minutes. They were standing right next to each other. Came back in 5 minutes, employee looked at me and said “What”? Like she didn’t recognize me. I said I’m back again. She said, “ I know. What do you need?” I said a card to get in right? She said, “ Oh, I thought the other person gave it to you.” Also, each time I came back in (3 times), with two employees at the counter, each time I came in, I went to the back of the line. No one called me up to the counter to help me. One of the two employees could have remembered me the 2nd and 3rd time I came in and said, “I’ll take you”. No need to wait in line again.”
Finally got up to our room after sitting outside for over 30 minutes, tired, hot. Remote to TV was broken. Housekeeping didn’t know this? Towels are all small (including shower) and paper thin.
Bed was comfortable. Air conditioning was quiet and worked. All night long could hear doors loudly closing. This was a constant meaning it didn’t stop at 11pm or 12am. Less frequent after midnight but every time it happened was loud and woke us up.
Shower took a while to heat up and didn’t have a lot of pressure. No night light in the bathroom so if you get up at night you either walk in to a pitch dark bathroom or you turn the bright regular bathroom light on waking yourself up.
Breakfast was better than recent breakfasts offered by most hotels throughout the pandemic. Most hotels or many are still grab and go which are a joke if you expect or are looking for a hot breakfast. The breakfast included some hot items which was good.
Overall, service could have been better and hotel is severely in need of some TLC and updating.
Place is a dump.
Reviewed 11 October, 2021
When I googled the price, it was $112. When I got there it was actually $220. The place is a dump. The lights in the room barely lit up the room and the remote control for the television was broken. Bathroom towels were all like floor towels.
A good stay for a loss of a friend
Reviewed 27 September, 2021
Wonderful hotel people were great, businesslike professionals and efficient, hotel was well maintained. Personnel all did a great job. Breakfast was terrific, with plenty of fresh food eggs and such. All went well.
Best Western Plus should have been Best Western MINUS!
Reviewed 21 July, 2021
My room had WET carpet, there was a DISTINCT ODOR in the room - not mold, nor pets - but something like the cleaners had tried to "mask", and "over shampooed" the carpets. The hot water did not work in the shower, and I had asked TWICE to please be placed at the end of a hall, because I had two Yorkies, who are very "nervous". They put me in the center of the hall, directly across from the elevator! My dogs barked until midnight, went to sleep, then the fire alarm went off at 6:30 a.m.! The sprinklers went off in their kitchen, for some reason, and we all had to evacuate. I was in my pajamas, in the parking lot!
Reviewed 8 June, 2021
Nice People is the key.... you had them. Room was clean - a bit small but fine for a night stay. Did not have any issues with called in reservation - they tried to hook me up with a discount but I had no special class to fit any - so they still give a little off as I obtained a King room.