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Opinión escrita el 26 de Julio de 2019
The hotel is nice and the staff friendly even they are overworked and during the breakfast and the amount of people exhaust. The rooms are comfortable and nice but no air conditioning. As for the dinner at the buffet 26 Euro per person is way too much and for the children there is no reduction which is a pity. So outside food is recommended in the several bearbeiten restaurants. Beside the hotel is a hot water bath with outdoor swimming which is excellent maintained and free for Hotel guests. It’s not a hotel for having fun and children easy get bored since there is not even a playground for them. More older people and Pensionisten are here. The surroundings are nice but not much site seeing available. A trip to Karlovy Vary is recommenced and not far away. All in all nice and quite.
Opinión escrita el 5 de Octubre de 2016
We loved our stay at this hotel. The room was lovely and clean, the restaurant great, and the location brilliant. Staff very friendly and helpful
It was easy to travel through the gorgeous Erzgebirg area (Seiffen is a definate must!)
Liepzig was also relatively close and easy a day trip.
Lovely quiet location with great pool and outdoor facilities.
Stunning Terraces, relaxation areas and beautiful Bar.
All (including rooms) with gorgeous views.
Fabulous Air and brilliant walking trails
We would definately stay here again!!
Opinión escrita el 29 de Julio de 2016
The hotel itself is really nice. Our room was great. One of the better ones. Lots of space, clean, nice decorated, robes are complementary. When we got there we had 1 small bar of soap and 2 small liquid soaps. That was it for the entire week. A complementary bottle of water and two glasses. After a couple of days I asked if the glasses could be replaced daily. It happened, but it should have happened automatically in a five star hotel. The rooms were cleaned, but the sheets were not replaced after three days as promised in their guide. Breakfast was good, but we noticed that about one hour before breakfast service ended they even took their time to replenish. Service was great the first couple of days. Then they service personnel changed and service went right down. At times it got very uncomfortable.
Check-in was very professionel and patient. Generally staff is pleasant and does take time to answer questions. One thing I found annoying is that two massage appointments were changed twice in one day. We would go back there if we got hold of a deal, but this is not four star service. I would give them four at the most.
Opinión escrita el 27 de Junio de 2016
The hotel itself is beautiful. The rooms are space, clean, nice decorated, robes are complementary. But there was no service at all. We came in when all the spas and the warmbad was closed. There was no single gesture of the hotel to compensate. Coffee offered was not from the great bean machine, but was served after 15 minutes from the breakfast cans. Checking out we had to go back to our room to retrieve some towels for them. We won't come back.
Opinión escrita el 25 de Julio de 2021
Zimmer sehr groß und sauber. Bademantelgang zu öffentlicher Therme. Besonders gut ist, dass morgens von 7 bis 9 das Bad zum Schwimmen nur für Hotelgäste ist. Therme ist sehr groß, drei Thermalbecken und ein großer Saunabereich. Zum Glück war bei uns nicht viel los, man muss aber berücksichtigen, dass das Bad öffentlich ist. Schön ist, dass das Bad schon am Anreisetag und am Abreisetag noch benutzt werden kann ohne Aufpreis.
Frühstück war von der Wurst und Käseauswahl nur Durchschnitt, alles nur Standardwurst und Käse. Gut war die Obstauswahl. Saunatücher waren nur gegen eine Gebühr von einem Euro verfügbar.