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TripAdvisor Review
Based on 463 review
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Property Location Located in Frome, The Lighthouse is in a rural location, within a 5-minute drive of Nunney Castle and Black Swan Arts. This 4-star guesthouse is 3.9 mi (6.3 km) from Longleat and 5.5 mi (8.9 km) from Longleat Safari and Adventure Park. Distances are displayed to the nearest 0.1 m...
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Check-in starts at: 15:00
Check-out ends at: 11:00
Values realeated to administratives fees are already included at the moment of purchase at the HURB website. Local fees, services fees and resort fees may not be included and should be paid directly to the hotel.
TripAdvisor
Excellent
345
Very Good
63
Good
30
Reasonable
17
Bad
8
Business
35
Couples
125
Solo travel
29
Family
217
Friends getaway
32
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
Reviewed 10 July, 2021
Nice place. Beautiful surroundings. The room is lovely although the stud wall bathroom was unpleasant as I had a family room with my son. Breakfast was a problem. I went down. Owner was giving family in front of me chapter and verse about breakfast and how to order. There was kids milling about. I hung back to give them space, then was pointed to a seat silently. I expected to be given the same info about breakfast. Nothing. I looked at the buffet, they have a pancake machine which the kids on the other table loved but I just wanted a coffee. I thought about some fruit and yogurt but there was no bowls. I just wanted a coffee. The coffee machine was decaf only and I saw other people get table service and be brought mugs of coffee. So I waited and waited and waited and waited and caught the eye of anyone working there and was summarily ignored for half an hour, so I left. Never allow your guests to leave a review when they’re caffeine deprived. No amount of beautiful surroundings or lovely bed linen can make up for bad service. Did you think I was waiting for someone? Was there something I was supposed to do to get served?
Animanga
Reviewed 6 July, 2021
l stayed at The Lighthouse on Saturday 3 July with my family We booked three rooms One of which was a family room which was very comfortable and two other rooms These two rooms were in The Barn Each room at either end with a staff kitchen in between On arrival l was shown the rooms and was told that we could use the kitchen I had also been phoned that morning to say that the shower was leaking in my room but they were trying to get a plumber i was told i was not able to use the shower that evening but could use it the next day. The room was small with a bathroom the size of a rabbit hutch There were holes in the tiles and plaster around the skirting No place to put anything The person showing me the room also indicated that the floor needed a sweep I had asked if l could park my car outside the barn as l have a disabled badge for my husband I was told this was ok for me to leave the car. That evening my 3 year old grandson fell into the pond which was situated in the middle of the courtyard. Obviously he was very shocked and started screaming at which point we were told to be quiet so as not to annoy other guests. No help when my grandson could have drowned just the noise was causing a nuisance. There is no fence around this feature and the owner/manager Simon Williams indicated that our grandson was older than three. My daughter wanted to show him evidence of this . The next day after returning from Longleat Mr.Williams decided to knock on the kichen door to question whether i had a disabled badge. Furious at the suggestion that i was lying i promptly took the disabled badge to reception to show him Satisfied that i wasn't lying he asked me to move my car to tidy up the courtyard. With a disabled badge you need to park near your accommodation otherwise no point in having one. I got the feeling as did all my family that we were extremely unwelcome even though we had stayed at this property a few years earlier. Something has happened in the meantime where the staff are robotic and very unfriendly. After Mr. Williams asked about the disabled badge i then got another knock on the kitchen door with him saying that we had used the kitchen. We used the kitchen table but he insisted the table made a noise and that people were complaning This was 6.30 in the evening. . I have never heard such ridiculous comments coming from someone who should have customer service skills. The final straw came at breakfast when we were given a half hour slot for breakfast. We had our breakfast - not that enjoyable - as completely rushed but Mr. Williams appeared and said he needed our table. I moved to another table but then the waiter came and took my husband's breakfast while he was still eating. We should have stayed two nights but left that night driving home in torrential rain rather than endure another night in this very strange enviroment. There was also a ban on alcohol which is another strange thing. i think that this should be taken off of internet sites until the management sort out their problems and get their priorities correct. What should have been a lovely weekend turned into a living nightmare mainly because of Mr. William's attitude. He seems to be in a trance most of the time with a completely expressionless face. Anyway thanks Mr. Williams for ruining a holiday which we were all looking forward to. Never again
maverick19
Reviewed 23 May, 2021
We stayed at this hotel for one night and it was absolutely lovely! We had 3 kids in our party and the adventure playground was so good for them! The room it’s self (12) was lovely a sun perfect for us and our 10 year old! The breakfast was lovely too and very Covid friendly! If we’re ever in the area again we would definitely stay there again!
misskt1
Reviewed 19 February, 2021
We stayed here after a day at longleat it was suppose to be our wedding day but Covid got us. So lovely and peaceful, beautiful grounds comfortable beds. Only downfall was breakfast it was not nice and served on paper plates
gemsiiee
Reviewed 22 September, 2020
Short stay with the family. Accomodation was perfect and spotless, beautiful surroundings and really helpful and nice staff. Can't wait to return next year. Longleat safari is only a 10 minute drive from the location and is well worth visiting.
Daniel K