Based on 2958 review
Select the date of your trip
Set on the island of Sentosa just off the southern tip of Singapore, this hotel provides comfort and luxury on a diverse island where East meets West and soaring skyscrapers contrast with Buddhist temples. Guests can take a trip to the mainland to visit Chinatown, Little India and the historic colonial district, or stay on the island to marvel at the lush rainforests, golden sandy beaches and waterfront nightclubs. The hotel's stylish rooms offer fantastic island or sea views, state-of-the-art technology and handy minibars. Guests can sip a cocktail by the magnificent outdoor pool or in the tr...More details
Check-out ends at: 11:00
Pool and wellness facilitiesOutdoor Pool
Reception servicesConciergeLuggage storage
Reviewed 2 december, 2021
I had a wonderful experience at the W Hotel Singapore. Every staff member I encountered, from the temp scanning staff at carpark lobby to the check- in to the housekeeping staff and forgetting the operator that handle the online bonvoy app chat were delightful and eager to help! Thank you! Will recommend to my associates ! First Class Service from W Team!!! My Family love it.
Reviewed 2 december, 2021
Checked in to W Hotels Sentosa today and everything has been amazing. Special shout-out to the beautiful young lady that checked us in Miss Nishita Lopez who was such a dear and made our first family staycation so amazing with her cheery personality and classy nails. We are even having dinner at a restaurant she recommended, Two Chefs which is right next to the hotel as Skirt was fully booked and expensive. The wonderful room although doesn’t have a balcony is spacious and very nice! The swimming pool is definitely the highlightz Very excited to try the afternoon tea tomorrow! Exceptional service from everyone we have met. So glad that my first review is about this typically raved hotel. At least we still have 2 more nights to enjoy in paradise!
Sadly, the W Sentosa fails in many aspects. It has to do better!
Reviewed 30 november, 2021
It’s the little details that make a property truly 5 star, and sadly, the W Sentosa lacks it. The property is showing signs of wear & tear , although great many years ago, a revisit again shows us how a brand must constantly update & upkeep. We booked a suite and while it was marvellous last time , this round you can see spoilt taps, cracked tiles and worn out furniture. Little things like how the cups do not fit into the Nespresso machines shows you how perhaps the Director of Rooms should be more aware of the rooms and customer’s experience while doing the mundane things like making a cup of coffee but having to risk spilling it each time. The soaps provided get stuck on the soap dish rendering it useless after the first use. No cutleries or wine glasses located in the many empty & dusty drawers too. While you can see the team tries hard to please, service is a hit and miss. Some staff are great, while others are not. You can see it plainly that the non motivated staff are there just waiting to clock out. Breakfast was also a hit and miss , the first day , we waited almost over 30 minutes for our meals and you can see only 4 kitchen crew working hard to produce everything for so many tables, but the front service was over staff with so many inexperienced crew doing so little. The worst incident will have to be at the check out. We asked if we could have a later check out but it was flatly and rudely, I might add, denied on the phone saying that there’s too many arrivals. Nevertheless we made our way out very punctually only to face a nightmare situation of everyone waiting at the lobby to take the lift, as we guessed everyone had no staggered check out and all were jammed at the lifts at 12 pm. There were no alternative routes and a total of over 20 people were overcrowded at their room floor lobby. Imagine the double standards when people were told to only use 4 per lift but this results in an overcrowded situation whereby 20 odd people are stuck waiting at each level - leading to so much frustration for everyone . Again, it’s an example of how the hotel Management should have seen this situation coming and made Action plans to sort it out. It’s not our job to suggest what the top management should do, but it’s our job to tell you that you can do better, given that we are paying over $1500 per room per night and we would appreciate to not be treated like fools. With the same price you are better off and better treated at The Capella with newly refurbished rooms too.
Reviewed 29 november, 2021
We had a wonderful stay at W. Since it was a staycation, was not really expecting much. When we reached our room, we were delighted by the spacious, luxurious room with an equally spacious balcony. Would say better than MBS, where did another staycation recently. The ambience is beautiful, returning to the room with mood lighting felt welcoming. Friendly excellent staff and gracious service always with a smile . Off hand we remember Adrian at the reception, Ting in housekeeping, Asyfaq at Concierge . We forget the other names in the concierge but one of them seeing us struggle take a selfie, sent his colleague to us offering to take our photograph. For this middle aged couple, marking their anniversary with a click - the gesture was very heartwarming. Thank you! One thing we noted was the staff everywhere be it at the pool or the lounge or room service or someone you just passed by - each one had a cheerful welcoming smile . The amenities offered in the room are very pleasing - a special mention of the housecoat. It is a small thing, but makes you feel you are truly in a luxurious hotel. Also liked that a note was provided in the washroom on how to operate the tap - a practical and helpful point. The location is excellent too. It is right opposite the Quay Isle mall. We could explore new places of dining each night. And take a walk post dinner around the beautiful Marina Pier with its gorgeous yachts.
Reviewed 29 november, 2021
I have to start with the Lady that checked us in her name was NISHITA. Wow. Lovely and calm and super friendly. we arrived at 6 am in the hotel and she let us go straight to our lovely room over looking the Pool and the Marina. She organized for Breakfast too as soon as she found out that is was our anniversary. we had to remain in the room until we get the negative Covid test. once that was done she sent balloons and a beautiful cake. She made out day with her attitude and friendliness and professionalism. Just wanted to say thank you to her before we leave but did not see her. the only two negatives were the spa which was always booked out even when we tried to book before we arrived. we felt that the staff there have the we dont really care attitude. the second was when we dined in the Skirt resturant and my husband ordered the Lobester it smelt Off and it was Off. the waiter smelt it and agreed that it was Off. he did not charge us for it but that ruined our special night celebration. we did not expect that from a 5 star hotel at all. he tried to make up for it by giving us some ice creme for desert . I only can blame the chef who cooked it. I think they need quality control in the kitchen. anyway, we really had a fantastic time and the staff were lovely and friendly and worked hard. we loved it. well done