Calificación por los huéspedes
Calificación de Viajeros
Perfil del Viajero
Resumen de puntajes
Calidad del sueño
Opinión escrita el 19 de Decembre de 2017
Lo único q conocí del hotel fue el casino, el cual no me gusto mucho, tiene tres pisos pero es muy chiquito, mucho olor a cigarro y no tiene nada q ver con el hotel El dorado, leí los reviews y todo el mundo sugería q este era mejor, pero a mi personalmente no me gusto, la atención en el casino referente a las bebidas nada extraordinario pues las meseras me pasaban por al lado y no me decían nada, yo me tuve q acercar a una para pedir una bebida , estuvimos por dos horas allí y solo le brindaron a mi esposo bebida 4 veces, ya después se desaparecieron , demasiadas máquinas de 1c para mi gusto. Hay free y valet parking. Pero los dos hoteles están uno al lado del otro así q los invito a q conozcan los dos y ustedes decidan
Opinión escrita el 23 de Agosto de 2016
Nada fuera de lo normal muy lleno en el cacino gente que envés de jugar solo Ivan a estar parados y los que realmente íbamos a jugar a gastar no nos atendias.. las meseras no llevaban rápido los tragos
Muy buena estadía
Opinión escrita el 2 de Junio de 2015
Mi estadía fue por temas laborales y debo decir que fue muy buena. El hotel tenía todos los servicios necesarios y además estaba bien ubicado. La limpieza y la atención son para destacar.Rico desayuno.
JULY 2021 WEDDING LOOK SOMEWHERE ELSE
Opinión escrita el 21 de Julio de 2021
JULY 2021 WEDDING LOOK SOMEWHERE ELSE
I booked a wedding in August of 2020 in SAMS TOWN SHREVEPORT. I called back to inquire about meeting with the sales dept about in March because I had not had any communication from them. The sales dept contacted me in May. We met to discuss how I wanted my wedding set up. We went over the EOB. Staff indicated to me she would be in touch. She contacted me 2 weeks before my wedding date and said that she was out of town. She said that she would have my EOB check amount the next day. The next day came and she never contacted me. I contacted her about 7 PM and she told me the company sent her somewhere else to work. Next week, she contacted me asking me about the things I wanted to be added to my order like the open bar and dance floor. I was disappointed because during our meeting together she told me she was writing everything down and did not. The staff was not consistent. On June 21, she sent me an EOB check amount of $5400 and $800 were taxes. I could not believe it
1. The contract I signed was not correct. They spelled my name wrong, and my fiancé's name was not included in the contract.
2. The information provided on the contract to reserve the rooms GROUP CODE AND PHONE NUMBER TO HOTEL was wrong. I spent over 80 dollars on detail cards and had to reorder. When I spoke to Derrick, he informed me that my 100 guests would have to call in to reserve their room. WHAT?????
3. THE Staff told me in the meeting that she would give me, and my husband two nights free stay in the suite. On 07/19/2021, Derrick called stating that he never gave me the two nights. I informed him the other staff member did and then charged my card without my permission $230.00. I called and informed him about what happened it did not matter. The staff member texted and stated there was a misunderstanding. NO, IT WASN'T. I called and spoke to the HR dept, and he took care of the situation quickly.
4. Once I checked into the suite, the cigarette smell in the room was so bad, housekeeping had to come service the room.
The buffet manager Joe is amazing.
I am so DISAPPOINTED with the service that I received there. They were not consistent, trustworthy, or reliable. You would think that this hotel would have competent people running their sales dept, but they don't. THINK HARD AND LONG BEFORE YOU RENT THE MAGNOLIA ROOM FOR YOUR EVENT.
Day 11 of Epic Road Trip
Opinión escrita el 12 de Julio de 2021
Wow what a pleasant surprise! Room was gorgeous with a view of the Red River. The black out curtains were the best we have used during this whole trip. They have a self parking garage with a walkway to the hotel. We had drinks, dinner and gambling right there! Staff was pleasant and friendly. The bartender in the main lobby was spot on in his martini mixing!
Lu Ann J