Values realeated to administratives fees are already included at the moment of purchase at the HURB website.Local fees, services fees and resort fees may not be included and should be paid directly to the hotel.
Based on 171 reviews
Hygiene standards in room simply unacceptable on this occasion
I've stayed at the DeSilva previously and was pleased with the standards on that occasion. This time, however, I was appalled by the soiled linens, as per the attached photo. Whilst the hotel has apologised (after numerous attempts to make contact) and regrets not meeting our expectations, I feel the focus here ought to be on hotel standards rather than "customer expectations" as any reasonable person would expect a clean bed at a hotel. Further, it's inexcusable to fail on that score at any time of time but our check-in was approximately 2am - we had precious few hours to catch a bit of sleep prior to a busy week and I felt the allocation of dirty/noisy rooms was sloppy customer service. Incidentally, a friend staying in a different room reported that the noise levels were terrible and that she could hear machinery throughout the night. Breakfast was fine and the young lady on reception in the morning was very polite and pleasant. Umfortunately I've now lost confidence in the hotel which is a shame as it is so convenient for the airport.
Whilst I understand it’s an airport stopper kind of hotel I was looking for a quiet room. Stated on my booking. I was giving a room with some sort of machine next to or above, making a huge noise, generator-like kind of noise. Going on and off all night. Impossible to sleeep. It was a hot summer night so I turned the ac on and it started pouring down water, leaking down on the power switch, very scary. The single beds make you feel you can’t turn in bed without falling out. The the shower head did not stand on its own so it was difficult to take a proper shower. Breakfast was nice. Parking is free.
April '19 Business Trip
It's the perfect choice arriving at the airport of Katowice late in the evening. Very fast check-in check out service. Also the restaurant is quite good and the service is fast enough. I recommend it for business trip
Nearby airport, so perfect
Flew in late for our trip to Krakow and due to snow and being night we made reservations at DeSilva. We arrived around 11:30 and was able to get a late night cocktail. The room had a double bed and the heat seemed on full blast making it feel like it was over 80degrees. We turned the heat off in hopes that we could sleep. My husband is I’ve 6 5’ and with 2 tall adults it was not a comfortable sleep. Breakfast was good. Staff very pleasant.
great hotel, be perfect if offered free shuttle
the hotel is great and the breakfast has a wide range of choice and large seating area its a shame you have to pay for the shuttle as it isn't the best service and not ideal to get hold of when landing at late hours