Gorgeous grounds, dated rooms, terrible service
Reviewed 14 July, 2021
We stayed in late August with four kids (two teens, two toddlers).
- Check in was smooth
- beautiful grounds with lots to see and do
- swimming area in the lake with a huge bouncy house is great for kids of all ages.
- beach is small but clean
The negatives - rooms:
- Rooms extremely dated.. bathrooms probably haven’t been renovated since at least the 60’s, carpet in the room very brown
- Furniture and clock next to the bed extremely dusty...
The negatives - service:
- no rooms available:
- servicing the Room: we were away from our room for 4 hours. When we left, we put the “service room” outside - saw the service cart two doors down. We were extremely disappointed upon our return to see the room had not been serviced. Called the front desk and they told us, “you should have received a piece of paper at check in saying that we only service the rooms on the second night, due to COVID”.. we however, did not receive any letters as such. We asked for some towels and found them outside our room an hour later in a massive garbage bag...
- breakfast: we went down to breakfast at 7:45. The lady checking us in asked us if we had a reservation. We said no, didn’t know we had to make a reservation for breakfast?? She replied, “they should have told you at check in”... so yet again something the front desk failed to mention..
Streamside Cottages and Family Fun
Reviewed 9 July, 2021
We recently stayed in Streamside Cottage L with our sons and their families. With five children ranging in age from 1 1/2 to 13, this was the spot to be. The spacious rooms, large porches, and location were perfect for energetic kids. The are min-fridges and bottles water. The housekeeping staff is wonderful and responsive to requests. Thank you, Karen! We walked everywhere - to the lake for swimming, the golf course, the main lodge, the Lakeside trail, and the playground.
Everyone enjoyed the breakfast buffet with its ample healthy choices and delicious Smoothies. Fernando keeps the kiddies well supplied with chocolate milk! Dining on the MAP gave us many choices. The only disappointing part of this was the limited children's menu with the standard mac and cheese, chicken fingers, spaghetti, etc. We found dinner in the Taproom easiest with the kids. Portions were huge and good for sharing. The Salmon and salads are generous, as well as delicious. Jon was our amazing server there! Dinner one night in the Windsor Dining Room was frustrating as there appeared to be a staff shortage. Our exhausted kiddies waited over 1/1/2 hours for their meals which we ordered as soon as we sat down! Fortunately, this was not an issue in the Taproom or the Lakeview Restaurant. Overall the quality of the dinners in all three locations was very good. The portions were generous and there was a good variety in the menu. The desserts, which were included in the MAP, were quite good, and easy to share with the little ones. Craft activities were available as both take-aways (good to keep kids busy while waiting for food) and sometimes in the Laurel Room to keep kids busy on a hot or rainy day. There was ample seating by the lake which opened up at 10 am. The staff working there was helpful and the lifeguards alert, especially actively patrolling the lake's inflatable playscape. Lifejackets are mandatory, even for the adults seduced by the slippery fun. And of course, there is an outdoor pool and an indoor pool! There are many awesome hikes to be had and a nearby stable for horseback riding. My son and grandson went skeet shooting. It would have been a fun activity, but they found sharing the shotgun with several other guests a bit strange. For folks wanting to just relax, lemonade and cookies at 3:00 and reading, or napping in a rocking chair, on the big porch at the main lodge is a pleasant change of pace. Early risers would be well advised to make reservations for a round of golf before leaving home! Overall, Skytop is a a quiet gathering place for families - not too far from either NYC , Philadelphia, or Connecticut. We will be back!
Reviewed 27 June, 2021
This was my family's first visit to Skytop. We arrived before lunch on Friday and were able to get into our rooms early. We stayed at the Inn which was renovated less than 2 years ago. The room was spacious, we stayed in 124 which had a king bed. Our kids fit on a rollaway bed and a pullout chair no problem. Chris helped us get settled and was very helpful throughout our stay. The property is gorgeous, there is a ton to do. On our next visit we will definitely tack on another day. We did rock climbing with Cory which was fun, there was a beer festival on Saturday afternoon, we swam at the pool and the lake. Emily gave us a wonderful tour via hayride. My kids were too young to enjoy the inflated "playground" (they call it the wibit) on the lake but it was AWESOME for older kids...... and me. We ate at both the Windsor restaurant and the Lakeview. I thought both were good. I saw a bad review about the restaurant but I thought the food was good. Fernando was our waiter and he was full of personality. This place is classy and gorgeous and the staff were very friendly. Next time I go I will bring fancier clothes.... it was more formal than I was expecting! My kids favorite part was the arcade which is nothing spectacular but they are easily impressed. Our family absolutely loved it. This resort is really unique and special. THANKS!
Beautiful Place, Very Disappointing Restaurant
Reviewed 23 June, 2021
Stay and enjoy the beauty and the walks. We recommend the hotel and beautiful grounds, but the dining in the restaurant was terrible. Unless they improve, do not eat there. Grab a sandwich at the deli. The coffee shop is great. The service in the dining room was extremely amateurish and disjointed; e.g., leaving the empty breadboard on the table when serving entrees, not checking the table when walking past, sending a different server then switching back, etc. Our food was nearly inedible. The "homemade" pappardelle pasta tasted like no-carb or gluten-free with that cardboard thick taste. The seafood was chewy and not fresh. Much much too costly for the low quality. Perhaps a post-COVID staffing problem?
Pristine grounds, a bald eagle and outdoor adventure: Iconic resort bounces back better than ever.
Reviewed 9 June, 2021
What a delight to re-visit Skytop and see its weathered the pandemic and re-emerged strong and beautiful. The rooms and halls were recently redone. Everything sparkled. The grounds and flower gardens were beautifully maintained and they added bees -near the butterfly house and hummingbird arden: you can buy their honey in the shop. We saw a bald eagle soar over the lake. e watched the sparkling stars in the night sky. Stood on the rooftop lookout and saw for miles.
We booked a variety of three rooms for two nights each. The 'suite' (#316) was a large corner room with a couch and direct view of the lake and mountains. Pre-arrival roses ad choc covered strawberries were luxe, best we've seen. Bathroom was as tiny as an Amtrak train; no grab bars and barely fit one person. Neither standard guest room had a chest of drawers. There are no longer walking sticks in the closet which we miss but one can buy them in the gift shop. There are full length mirrors on the back of the closet door and in rom coffee.
Plan your activities around naturalist guide (and Poconos TV celebrity author) Rick Koval's hikes or kayak tours. He's a treasure of fun facts and deep outdoor knowledge. The guided family lake kayak tour was a standout. Also rented canoes and fishing gear for a lazy afternoon. Rented bikes for a hilly ride but there are flat trails too. 5,500 acres so hikes for all activity levels. The shuttle takes you all over the resort and the drivers are warm and informative. Best bell staff in the business from warm welcoming arrival to departure. Food and service in the Windsor dining room was excellent with new vegan option (try the sweet potato Wellington). Staff is well-trained. Breakfast buffet was varied. Skip the quiche or eggs and head straight to the omelet bar. Family bingo is old fashioned hilarious fun. The rock climbing wall was challenging and the adventure center well run. The vibe is classic but laid back. We miss the traditional "Grand March" on Saturday but understood why it's not back yet. Sitting n the adirondack chars on the porch with coffee or a drink is sublime. The front desk will give you marshmallows and a stick for the nightly firepit. The pools (indoor/outdoor/hot tub) were immaculate, refreshing and well-stocked. No lifeguards so be careful with small children or non-swimmers. The service at the Lakeside dining room i the Gold Inn was not polished as at the lorge, but the food was excellent. The pro shop had a great selection of apparel.
Requesting that Skytop add stand up paddleboards to its equipment choices
Only disappointment? We were celebrating a big birthday and asked in advance that the GM stop by to greet our guest at dinner. That never happened which was a disappointment.
Reservations staff is excellent and patient (thanks Jamie.) Housekeeping is industrious and detail oriented (thanks Gloria.) Flower shop has well=priced gits and arrangements. Thanks Lauren)
Need to come back for a longer trip as we ran out of time for all the things we wanted to do. The weekend are outstanding but also a great destination for a midweek break to reset. (We also observed several weddings which were breathtaking.) Glad to be back and look forward to more visits this summer.